FabHotel Prime Royal Castle

This review has been a much delayed one .\n\ni vistited coimbatore in may. i was actually travelling from kerala via intercity express with my wife n 15 month old baby. the journey though wasn't long was definitely exhausting with a little child and i had called the hotel earlier asking them for a pickup from coimbatore station to the hotel at rs250 cost.\n\nas i was unable to connect with the hotel team before my train reached the station and the hotel ppl couldn't get through me ,the hotel taxi went for another pick up. now on landing i heard this from the front office and was extremely upset , within few mins the hotel said they are arranging a quick-fix to the problem and asked me to wait.\n\nannoyed i waited and within 20 mins i got a call for a pick up from the station and stepped into a lovely neat car whose driver seemed extremely polished. later on talking to the driver, i realised that he wasn't a driver but the md's son, the gm of the hotel mr.dinesh .\n\nlater on our way back to the hotel, we asked mr.dinesh where we could buy a few things for the baby like diapers / formula etc. he immediately took us to a nilgiri store. we spent half -an-hour there and finally reached the hotel exhausted. \n\nas soon as we reached the hotel the staff rushed to help us with the luggage, the formalities etc..now when i was about to pay the hotel reception rs250 for the drop, they refused to accept the money as was instructed to them by mr.dinesh .we were honestly touched !\n\nfurthermore the staff is just always willing to help, for breakfast we wanted to give our baby oats and needed to cook it a little . thus we poured out the oats into our small vessel and called for the staff to heat it for us. within 20 mins or so we got it, the oats covered in foil in a different dish and our vessel washed and sent to us .\n\ntheir restaurant may not be the best but its simple and neat. the best part is their service. they never say no to any request.\nmy wife wanted to have dosa's during breakfast but they had only idlis and some other south indian dishes that day, yet they never hesitated in making us a dosa or so.\n\nthe rooms too are amazing, very spacious (as we took the premium one ) . equipped with just about everything you may need especially an ironing board and an iron. \n\ni would surely want to visit royal castle again, simply because of their top notch service. best place for families ! \n\nhotel too is centrally located in the city.

Good things first 1. hotel is centrally located. its within 10 to 15 minutes from most of the important places you want to visit in coimbatore. you ola cabs or red city taxis as well everywhere, along with autos. the area also has lots of restaurants, electronics, jewellery, hosiery and a variety of other shops. you can just walk to get almost anything you need. the area is also filled with small multi specialty hospitals. 2. hotel staff are very courteous and well mannered. they are very helpful too. 3. hotel provides complimentary buffet breakfast in the morning. its a decent spread. coffee is great too. you always have fruit juices and fruits which change every day. you also get complimentary hindu newspapers every morning. 4. room prices in the hotel are decent enough. 5. you get reasonably good speed wifi. however you need to get it activated by provided your devices mac id. 6. check out times are slightly adjustable. also, although i prepaid before i landed at the hotel, i guess they accept card payment as well which is helpful. 7. hotel is environment friendly. they provide mineral water in multi colored glass bottles (colour therapy ?) and also have solar water heaters in the rooms. 8. hotel provides paste, toothbrush and soap. 9. they have nice diffused lighting, bed lamps, dressing table lamps, reading lamps etc. they also have an electrical do no disturb sign which is good thinking. feedback about things to improve. 1. cleanliness - cleaning staff are good and courteous. they provide clean towels everyday. however, they do not change the pillow covers, bed sheets and quilts every day. they sweep the floor during cleaning, however do not mop. toilets and sink had stains which were not cleaned, inspite of telling the cleaning staff. the mug was slippery, which could be result of still water being in it for a large number of days and moss. we are very particular about toilet and bathroom cleanliness and this is the main reason for this 3 out of 5 rating. also dust bins are not cleared out when the room is cleaned. 2. sleeping mattresses are ok, but average. 3. tv has a local cable tv service. tata sky or some other service would have been better with a large number of channels.

The hotel royal castle inn is an upscale, new, clean hotel with good a/c, fan, oversize towels, and wifi that, in my room, works poorly.\n\nit regularly loses connectivity and has to be restarted with the username and password that the hotel provides. i asked if they would change my room and they seemed to have agreed but then completely forgot. when it works, the wifi is medium fast.\n\nthe bed is made without a top sheet, which i didn't discover until i crawled in at 11 pm. i called the front desk (after cursing aloud but not too loud) and it arrived soon. attractive metal canisters labeled soap, shampoo, or moisturizer are hung strategically in the bathroom and cosmetic nook (with mirror), the shower water is hot and plentiful, the bathroom seems like it was constructed according to modern standards. they should consider having a shower curtain - the toilet gets very wet. there was no toilet paper. i called in a request at 10 pm and it arrived promptly.\n\nthe 5 story hotel is on a relatively quiet ns side street between two busy ew streets and the windows are multiple paned. although i didn't explore much, it seems like the neighborhood is not geared to tourist traffic. i walked four blocks in one direction and then several more in the other and did not see a restaurant i would feel comfortable eating in. most had no table, some had a single table or perhaps two. i'm sure if i stayed longer i'd get a fix on the city and feel ok taking a tuk tuk to one of the restaurants at the top of tripadvisor's list but this night i concluded i might have a hard time finding my way back.\n\nthe next morning the front desk called and offered me breakfast even though it had not been included in the room rate. the breakfast was spare but decent. when i returned to the room the bed had been made (without, of course, the top sheet) and the windows were wide open. i hope the housekeeping staff redoes the bed with clean sheet(s) and pillow case when they learn i've only stayed one night.\n\nthe management seems well-meaning and works hard but seems unprepared. the front desk seems to have too much going on for just one person. housekeeping is inconsistent.

I had a fantastic stay at this hotel! the comfort of the room was top-notch, making me feel right at home. the breakfast facilities exceeded my expectations, offering a wide variety of delicious options. the staff was incredibly hospitable and attentive to all my needs.