Stayed at a family room. Affordable and convenient. The host was very friendly, provided us with free coffee and plates for food. Hot water and towels were provided. Walkable distance from bus stop. Thank you Sanmugam sir. Recommended for budget stays.

Very worst maintainance. Bad room service and facilities provided were not working.

I'm not happy with service provided by the receptionist. I booked for 6 person in 2 room. In 1 room bed is big where 3 person can sleep. In other room only 2 person can only sleep since bed is very small. So I asked for bed since bed is small. But receptionist requested me to pay for Rs 500/- per day. I disagree to pay why provided two different rooms for same booking. If booking person is same. He told you contact fab for queries. I'm totally disappointed with the services. Room bed not changed for 1st day, room pillow cover tared, no bed light, frequent power cut, 24 hrs hot water facility not available, canteen guy fighting with small labour in canteen for dosa availability, fighting on front of customers. Fab posters specifically showing some images but booking some other room. This create main issues for customers. Kindly show how premium room would be, deluxe room would be, executive room would be. This helps to customer to speak with hotel receptionist with images

Room was not the same as i had seen while booking it Online. So I asked for room upgradation and was promptly given one (i.e. from delux room to premium room), but i was not given a bill for the extra amount i had paid for premium room. Location is very far from the center. Transport is not easily available or is very costly as we have to take the cab only. The Breakfast was OK, but the ambience / surrounding area was not clean, the staff was serving the food with their hands, which is not hygienic. The breakfast area was not clean. The bathroom in the room was not well lit, insects running around. In spite of being hill station, the hotel did not have 24 hours hot water facility. Because of rainy weather, TV was not working. No nearby 100% Veg Restaurants near the hotel. No online food delivery to this hotel. No in-house restaurant as well. No in house laundry. We felt the price is very costly for the room and the facilities provided. Didn't get the value for money. I didn't like the room i had booked online and i asked for room upgradation and was given premium room immediately.

This is not room. it is bullshit. Very poor service, Money minded, full damaged room, poor responsibility They said like deluxe and premium room. but both room look like same. nothing different but the price was very high. Room and restroom lock are broken, they replying like irresponsible.

Not at all good experience. I stayed with my family including my 2 year old daughter from 19th April to 21st April 2019. Pros: 1. Part of fab hotel and hence was easy to book after an earlier reservation with another hotel got cancelled due to hotel closure. 2. Booked family room, even though it was a large room, the room quality was mediocre with old torn furniture. Cons: 1. Check in time was 11.00 am, reached hotel by 2.00 pm and had to wait another hour and half for room to be sorted. 2. Got room in -2 floor, no lift and no room service, had to carry my luggage myself two floors down and back up. 3. No ventilation in room, was like a bunker with only one window opening to an unfinished outer wall of the neighboring building. 4. Says it is a 3 star hotel by fab, but no facilities available like toiletries (not even soap was given), coffee maker, not even a water bottle, no restaurant facility (did not even want to try the included breakfast from the looks of their dining hall), no television in room (no channels available as no set top box), 5. Kodai is a hill station, but hot water available only from 06.00 to 09.00 in the morning (absurd). 6. The person in-charge (whose name I believe was Kumar) was not at all professional or courteous. Demanded cash since card swiping machine was not working and wanted full payment at time of check in, was not ready to wait for me to check in first, go out and get money from ATM. For every requirement of mine (which were facilities available in the hotel as per fab hotel website) the answer was a simple no by him and no alternatives available. 7. Since the room was in -2, no mobile coverage available and there was no wifi available in room (even though their website mentioned it is available) Overall, we just spent our time outside just to be away from this horrible place. Definitely was not a good experience, Fab hotels needs to reconsider their offers regarding this place. They say actual rent is ~7000 and discounted rate is ~2000, But WHAT IN THE EARTH HAS THIS HOTEL GOT FOR Rs. 7000 OR EVEN RS.2000?????

Horrible experience, one of the worst hotel stays of my life I must say. This room is worth 900 to 1000 INR per night, single penny more than that is foolish. First of all, room was small, dark and stinking. Bathroom was not cleaned (If I mention the details of it, people reading this review will be 'yukk'). No Towels, Soap etc provided. (When we camedown after first days shower, we checked at reception.They gave Soap, we told no need of Towels now as we had our own towels with us). After seeing there restaurant, we did not have lunch or dinner there. (One night, we just had fruits for dinner, just to avoid the horrific experience of having dinner there. Breakfast was ok, Dosa was not that bad. Idly was below average, Pongal was too. Hotel staff must be made aware of there is a word called 'hygiene'. There were some liquid in offering as part of breakfast, which looked like Tea/Coffee. If it was really Coffee & Tea (that's what hotel staff told!), I must say i had worst Tea & Coffee of my life already. We could not have more than 2 sips & left. We saw other customers could not drink that as well. Cherry on the cake was, at the time of check out. I told the reception guy that i will make my full payment through Fabhotels mobile application. He told, even if i make full payment online, i have to pay again at the reception by cash/google pay also. Because, if i make online paymnet, it will not come to them it seems. I don't know how i controlled my laughter, after requesting him couple of time, i felt that is useless. And, paid the remianing amount (I had paid Advance via online while booking) via UPI. I don't want to relive those moments by remembering each point to write this here, so will end it. I know Kodai was very crowded on those days and all the hotels, transportations were sold out. But, if any hotel gives service like this, that is an insult to that profession/Industry. I will never trust Fabhotels and never ever will book any of the Fabhotels. Thank you for ruining our holiday.

Biggest Scam this Hotel never provide any kind of service worst Hotel in Kodaikanal never ever book this Hotel 1) Room Service - Never expect 2) Romm Interiors - All damaged and smell 3) Room Amenities - No Reception connectivity 4) Near Room - Bar so always drunk people surrounding 5) Response: Very worst they say only single word answers 6) Safety - local bar is next Building so very bad 7) Break Fast - All money minded limited food all single piece they ask extra amount 8) Parking - available but worst place 9) Water Source - only Available on floors in some whr corners not in room. 10) No Coffee tea 11) Worst toilet experience Heater not working properly it takes min 30 mins all old 12) No room mates no chair in balcony becz it's just small standing place don't book for balcony experience 13) Glass broken window 14) Any thing ask they never listen just like that answering 15) Booking experience worst not worth for money 16) Scam This is not a FAB Hotels or Treebo Hotel just changing the vendor and cheating every one worst management I guess. 17) Please my worst experience becz of paying this huge amt to this place in not at all recommended and this is pury scam .. 18) food for children also They ask extra amt Overall Experience worst no kettle no classes no floor mats no sampoo and nothing provided I stayed in Suite room almost 4k + for this much cost it's 100 % scam in Kodaikanal. Please Visit Directly and book the hotel never go commit yourself like this don't believe booking scams Just look at the photos proof this is called Suit room Worst people seriously.. never believe this hotel Abirami Grand Mangement and workers. No Humanity just need money. Never and ever Book this hotel I took this time to share the details becz other not to suffer like us thank you. .

My stay was nothing short of a disaster. The promised amenities were nowhere to be found, and the service was abysmal. I'm truly disappointed and frustrated by the complete lack of care and attention to detail. To start, most of the channels on the TV were not working. This was a major inconvenience, especially considering the late nights I had planned to spend relaxing. Additionally, the water can in the room was empty, leaving me parched and unable to enjoy a simple drink. The reception staff was completely unresponsive. Calls went unanswered, and there was no one available to assist with my requests. It was as if I was completely invisible. To make matters worse, the exhaust in the washroom wasn't functioning, creating a musty and unpleasant atmosphere. Given the terrible experience, I had no choice but to check out a day early. There was also severe power cut issue leaving the charging points useless and even the lift was not working because of the power cut. Do not stay here. Ratings are fake.

The only plus point for this Hotel is that it is located in the city Center. Other than that, I am completely disappointed with this hotel during my stay there. Rooms are spacious, but it needs a complete refurbishment. The main door lock itself was a terrible mess. The water heater in the toilet has tripped several times and each time I had to call the reception through the intercom where no one has responded even a single time. So I had to go to the reception personally to ask for assistance. The worst experience was from the restaurant. The restaurant was not neat at all. Also the so called complimentary (already paid thru booking) breakfast was served as if they are giving it free to us. The quantity of dishes in the “buffet” were served by “counting” them without offering any tea/coffee/ juice or even eggs. Overall I am extremely disappointed with this hotel and would not recommend to anyone.. Thank you