FabExpress Grand Castle Hill Resorts

Hotel location is not good.

I made a booking from thursday to sunday and i know ill reach hotel by friday morning but when i arrive the hotel location and google location didnt match and somehow i managed to reach the hotel by 8:30 am and when i reach there no one was there in reception and i have to wait there for like 30 minutes in rain with family and baggages and finally one guy arrived and said sorry all room are booked no room available please wait till 11 someone may checkout ill give you that room and he gave us a room to freshen up and to use washroom and we asked about breakfast and they said sorry not available right now so we went to town to eat and we came back and we got room and it was like very small we got into room and we saw like around 50 house flies, wifi not working and next day breakfast idli thats terrible and next day too same idli which you cant eat my total experience is pathetic terrible worst and they said 1 km from bus stop but its 2.9 kms every thing is worst no toiletries available even towel is not available there no water is given through the stay i would ask fab people to cancel their partnership with this hotel to save their reputation

Great staff, good business location in , comfortabel luxuary rooms, so in fact all very good!

Issues i faced in this costliest worst room : 1) no air conditioner or no heater in the room or no fan in the room . i asked for heater and they laughed at me . 2) no chair to sit 3) room is smelling foul smell and previous customer did smoking in room 4) bedsheets are also cigerette smell 5) no tissues in bathroom. no face towel in bathroom. i need to wait 20 mins for hotwater for every small bucket. 6) no drinking water or service available when asked 7) complimentary breakfast starts from 8 45 ..which i requested before and not provided.so.i had to leave. 8) room length 11 ft breadth 10 ft . total room sqft 110. 9) glasses are fully open from outside .if i remove curtains eveyone seeing us from outside which is disgusting. 10) no sound proof - whatever i speak here can be heard ny persons outside which is awkward for a private trip. 11) no phone available to call hotel staff. i need to down everytime and ask them help . no elevator provided . 12) finally we dont feel safe in the room.zero privacy .

Amenities and cleanliness and assistance

Worst hotel ever seen, we booked a premium room for 4200 rs and they didn't have room when we reached they showen as a small room when only one bed can fit, and when we said it's not the room that we booked, he suddenly changed his words and taken us to another property or homestay and told us we can stay we didn't get even a blanket to cover. very pathetic. zero room service, zero respect and nothing is worth.. the place was worth of 1500 but i had no choice to waste money on them. never ever go to this hotel worst worst worst. waste of money... the booking include of breakfast and that cost around 200 but they provided 6 idily in a paper. i am sure it costs only 50rs. this is what they are doing.. reception was just seems like dusbin area.. can't believe why they charged that much... no no no no.