1. Booking & Check-in Process Booked directly through the FabHotel website after seeing positive reviews and the convenient location. At check-in, the hotel requires ID proof for all adult guests. Photos of all guests (except kids) are taken. Check-in: Friday afternoon | Check-out: Monday morning (3 nights stay). 2. Location Excellent location close to Biswa Bangla Sarani, a main road well-connected to all parts of the city. Walking distance to Axis Mall. Nearby attractions: A beautiful park with a fountain, walking/jogging track, yoga area, children’s play zone, and rides. Easy to book local transport (Taxi/Toto) via Ola or other apps. 3. Room & Amenities Stayed in a Deluxe Room – clean, neat, and well-maintained. Pros: Clean bedsheets, towels, and curtains. Separate split AC and geyser in each room (looked new and worked well). Bathroom size was adequate. Cons / Safety Concern: The bathroom entry has a raised tile barrier to prevent water from flowing into the room. All family members accidentally hit their foot against it, causing pain. Suggested fix: Create a gentle slope on both sides instead of a sharp edge. Shared a photo of the issue and will also directly report it to the hotel management. 4. Food & Dining Experience Breakfast was included in the booking. Options available: Poori-Sabji, Aloo Paratha (tried during our stay and loved it). Bread-butter-jam, bread omelette, poha, etc. Dinner room service tried on two nights – roti and curries were tasty and even enjoyed by my 9-year-old daughter, who is usually picky. Tip for Guests: Always inform the reception about your meal preferences and the time you want the food to be ready. This avoids delays and disappointment when you’re hungry. 5. Staff & Service Staff is polite, friendly, and helpful. The hotel owner, Mr. Prasenjit Maiti, personally stays in touch with guests from the day before check-in until check-out. Quick response to any complaints or queries. 6. Overall Experience Pros: Great location. Clean, budget-friendly accommodation. Tasty food. Friendly service. Cons: Bathroom tile safety concern (needs immediate attention). Final Verdict: Overall, a very good experience. Would definitely stay here again.

Loved ambience and its walking distance 300 m from great Mood box pub. Staff behaviour is like family.

Our stay at The Westin Plaza was absolutely incredible! From the moment we checked in, the staff, especially [mention a name if you remember, were incredibly welcoming and attentive. Our room was spotless and the Heavenly Bed was a dream to sleep in. We also loved the spectacular views from the rooftop bar and the delicious breakfast buffet. The hotel's commitment to excellence is evident in every detail, and we cannot wait to return. A truly 5-star experience.

It was really great staying here. Service was excellent. Staffs are really well behaved. Homely food served. Thank you to the hotel staffs for making us so comfortable.

One of the best location just next to axis mall. They keep rooms clean and fresh everyday. Staffs are very good. Liked the services. Food is reasonable and good.

The hotel looked good in photos, though Google reviews were mixed, so I decided to try it. Unfortunately, my experience was closer to the negative reviews. On arrival, I was shown multiple rooms – all had a damp, unpleasant smell, some had just been painted and the fumes hadn’t dried, making them unsuitable. I was travelling with my 68-year-old father, so staying in such conditions for 3 days was not possible, especially after paying a premium. After I raised my concern, the staff showed me another room. It was slightly better but still far from clean. Bigger rooms had stained, moldy sofas, the commode wasn’t properly cleaned, and the TV didn’t work until they replaced a broken remote. The staff kept repeating that they were giving me a “big room complimentary,” but honestly, I would have preferred a smaller, clean room instead. The only positive was that the staff were polite and tried to help, but the overall standards of maintenance, hygiene, and facilities were well below expectations. Sadly, I will not be choosing this hotel again and hope the management addresses these issues seriously.

I booked a deluxe room at this hotel on September 9th through the Fabhotels application, paying in advance. However, upon arrival, the room was completely different from the one showcased in the app. To make matters worse, the AC was not functioning, leaving us to sweat it out in the sweltering heat. The bathroom door didn't even have a lock, which was unsettling. Even the cleanliness was not up to the mark, with noticeable dirt and dust in the room. When we brought these issues to the hotel attendant's attention, they shifted the blame to Fabhotels, claiming that the app's photos were not representative of the actual room. Essentially, they admitted that Fabhotels was misleading customers. This experience was a complete disaster for my family and me. We wasted our money and time in a subpar room. I demand a refund, at the very least a partial one (50%).

Really there was a very bad experience during my stay at the hotel My booking was 3 days and earlier I was paid all amount prior to my check in their official said to check out one day before when I asked for the written communication they stop. Latter came to on the last date there was a festival for to get more money they were did the same The complementary break fast is very bad even if the hotel not provide a single water bottle per Day and the response of the hotel desk was very bad If any requirement of the customer they respond very delay even I check in the night they didn't on the AC without ac I stay at there one night.

Avoid this property at all costs. The swimming pool was filthy, and the broken railing to get in and out made it life-threatening—I could have had a serious accident. They shamelessly overcharge for everything: ₹40 for room service that was never provided, and charges for mineral water bottles I never even used. There was no TV in my room, and the bathroom was in disgusting condition, worse than a railway retiring room. This place is unsafe, unhygienic, and a complete scam. They mislead customers with false promises and then exploit them with hidden charges. Do not risk your money or safety here. I will also be reporting this to consumer authorities for action against such fraudulent practices.

Booked a stay with @FabHotels – app showed property just 700m from Kolkata Railway Station, but it’s actually 12 km away. Clear case of misleading info! Refund still pending. If not resolved in 24 hrs, I’ll move to Consumer Court. #FabHotels #ConsumerRights #Refund