Good Staff Good rooms !! Value for money !!

Worst bad experience

The room was clean. The surroundings and the hygiene was also good at the hotel. Staff was courteous and was quick to resolve any query. Location is perfect if anyone wants to visit Jaipur in its full pride. Perfect location, where everything is less than 10KM's away.

The staff was very nice and they were very polite..... The room was awesome neat and clean.....every facility was there like at home. I must say everyone please go there....its really nice location and easy to reach. And its in under reasonable price.

Food was excellent and their managers in restaurant were very helpful. Due to fast, my wife wanted some different fruits , which were not on table. Same was provided promptly without Any extra charge. Good variety of breads were available for vegetarians also, which was helpful as some of our family members are strictly vegetarian

Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. Small gestures such as helping with calling a Doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. For example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

Hotel Name: FabHotel Melody NX, Thane Stay Date: 2728 Worst hotel experience ever. Even after having a confirmed booking from 27 to 28, the hotel management did not allow us to stay overnight. They clearly said that if the guest goes outside even once, it will be treated as checkout immediately, which is completely unacceptable and against standard hotel rules. I contacted MakeMyTrip support, and even after coordination with the hotel management, they refused to cooperate. This kind of behavior feels like harassment and cheating. Do NOT book this hotel if you value your money and peace of mind.

So many cockroaches and mosquitoes.

Had to switch rooms due to issues with the first room, second room was under the kitchen; and that caused knocking noise well into the night, to top it all off, i wanted to extend our stay, booked the hotel on this website; paid for it got the conformation. Went to the reception to confirm the resv, they said the hotel is sold out, and they informed FAB hotels, and got a conformation from fab hotels that they got the notification its sold out. YET on their own website, they kept that listen for HOURS! They took our money for a sold out hotels, when I called customer service to get a resolution, I GOT HUNG UP ON, because they said go find other hotel, BTW they will be refunded in 5-7 business days. I would give it a 0/5 but there is no such option. Taking money for a sold out hotel nearly equates to fraud.