Nice Hospitality, Polite staff, Nice & Hygienic room with Cupboard + Mini Fridge

Great place to stay! Clean, great location, and very easy to check in

I booked hotel new mohit regency but hotel staff denied to give room. He gave room in other down category hotel.

Faced very bad experience with this property. The rates are too high and there are no services as per the price. Images of the room are not as per on the site of the property. Hilarious Experience.

Unfortunately, this turned out to be the worst hotel experience either of us has ever had. The stay was characterized by poor service, misleading commitments, harassment regarding payment, and a complete lack of customer support from FabHotels. 1. Unreasonable Demand for Full Payment on the First Day Before arriving at the hotel, I had already paid an advance amount of 3,200 while confirming my booking. However, immediately after check-in, the hotel staff repeatedly insisted that I pay the entire amount for my seven-day stay on the very first day itself. I would like FabHotels to clarify whether this is your official payment policy. If full payment is mandatory at check-in, why was this never communicated during the booking process? Neither the booking confirmation nor any representative informed me of such a condition. As a guest, I cannot be expected to comply with undisclosed policies. 2. False Promise of Complimentary Laundry Service At the time of booking, your executive Mr. Sanjeev Singh assured me that my booking included complimentary laundry service. To my surprise, after checking into the hotel, I discovered that the hotel does not even have a laundry facility, let alone complimentary laundry. This was not merely a failure to provide a promised benefitit was a completely false commitment made during the booking process. Such misleading information amounts to misrepresentation and seriously undermines customer trust in the FabHotels brand. 3. Extremely Poor Service and Non-Availability of Basic Amenities The quality of service throughout our stay was extremely disappointing. Despite the booking confirmation mentioning amenities such as an LCD TV, the television in our room was not functional. Additionally, several basic necessities expected in any hotel stay were either absent or provided only after repeated requests. These included: No drinking water upon check-in. No glasses in the room. No toiletries. No mosquito repellent. Television not working despite being listed as an amenity. No landline/intercom facility to contact reception or the manager. For almost every basic requirement, I had to repeatedly call or personally visit the reception. The towel situation was equally unacceptable. Although two guests were staying in the room, only one towel was provided. The towel was extremely old, worn out, and visibly dirtysomething no guest would feel comfortable using. On the very first day, I requested a mosquito repellent because there were numerous mosquitoes inside the room. Despite repeated reminders over the next several days, it was finally provided only on the night of the fourth day. Shockingly, the refill bottle was approximately 99% empty, making it practically useless. I have photographs of the refill, which I am prepared to share as evidence. 4. Extremely Poor Customer Support from FabHotels During these issues, I repeatedly tried contacting the FabHotels customer care and helpline. Unfortunately, it was extremely difficult to reach your support team. Calls were either unanswered or remained unattended, leaving me with virtually no assistance when I genuinely needed help. A hotel booking platform is expected to support its customers during their stay. In my case, there was no meaningful support whatsoever, which only worsened the overall experience. 5. Harassment and Unprofessional Behaviour by Hotel Staff The most disturbing aspect of our stay was the conduct of the hotel staff regarding payment. I had clearly informed them that I intended to pay the remaining balance of 5,004 on the day of checkout, which is a common and accepted practice unless otherwise communicated during booking. Instead of explaining their concerns professionally, the staff repeatedly argued with me and my father. They claimed that they had already paid FabHotels and that if we left without making immediate payment, they would suffer financial losses. With due respect, the financial arrangements between FabHotels and its partner hotels are entirely internal matters. Guests should never be harassed, pressured, or drawn into disputes arising from coordination between FabHotels and the hotel management. We were made to feel uncomfortable throughout our stay because of an issue that was never our responsibility. Overall Experience This was, without question, the worst hotel stay my father and I have ever experienced. Instead of enjoying a comfortable stay, we had to deal with: False promises made during booking. Missing and non-functional amenities. Poor housekeeping. Repeated requests for basic necessities. An almost unreachable customer support team. Arguments and harassment by hotel staff over payment. This experience falls far below the standards expected from a reputed hotel booking platform like FabHotels.

The experience of staying in the room is negative, everything in the room is like a three-floor star hotel but nothing works except AC, TV geyser (I did not use it) fridge does not work and even after complaining, no good response was received, safe locker is also broken, in general, nothing is properly maintained. There is an intercom phone but it is opened and left in a drawer. The owner has also installed a fire system which is a sign of their positive nature, small trees have been planted in the tub inside the room for the purpose of greenery. But the room cleaning is not done properly, there is dirt on the floor and spider webs on the walls, the bathroom is also unclean and dirt sticks to the commode and there is no tissue in the toilet. Guest after-service is terrible. There is no spontaneity in room service, there is not enough housekeeping staff. I will not recommend or not come here third time. To-do: Simply remove dust, dirt, and stains, and make sure every item is in working order. House keeping department be very active.

Linen was smelling bad. Reception did not receive calls have to call again and again. Not all food menu was available. I left my charger and they say that it is not here.

More than 1000 rupees cheated by fab & the concern persons of Dream Plaza hotel!

Very Poor Service provided by hotel staffs. Room and Washroom are dirty and cleaning not done on daily basis. Bad odour comes from hotel room and there was insects below bed mattress. Very terrible experience. Photos of hotel room posted are modified. Not recommended anyone to stay in this hotel.

Subject: Complaint Regarding Unfair Extra Charge and Unprofessional Behaviour I stayed at Hotel Oasis Blue, Bhopal. At the time of checkout, I was charged 1000 through UPI. However, I was provided a bill of only 400. When I asked for the details of the remaining 600, I was told it was a decoration charge. The decoration was done entirely by us using our own materials. We did not use any decoration service provided by the hotel, and no such charge was informed to us before or during our stay. When I requested a proper bill or explanation for the extra 600, the reception staff behaved rudely, ignored my questions, and kept saying, "Isse pucho, usse pucho," without giving any clear answer. I request that: 1. A proper bill and written explanation for the 600 charge be provided. 2. If there is no valid basis for this charge, the 600 should be refunded immediately. 3. Appropriate action be taken regarding the unprofessional behaviour of the reception staff to ensure other guests do not face similar issues. I have the UPI payment proof and the bill issued by the hotel as supporting evidence. Thank you.