The room that was provided to us was very dirty, there were stains on bedsheet, bathroom was really dirty it had a really bad vibes and room had leakage also. When we complaiend about the room they shifted us to premium room which was intially a deluxe room that we had booked but they didnt agreed and asked us to pay more for the same room that we had booked. Overall it was not a good experience.

I booked rooms for 7(seven) day wef from 24/1/25 to 30/1/25 night by depositing Rs 4,000/- in advance although it was mention in the ad that 'no booking fees will be charged'. In reality this hotel name was not in the locality but I have been offered one hotel with very non-spacious rooms which is not similar with the pictures shown in the ad. I have been offered another hotel named 'Arjun Hotel Diamond' which the Uber, Ola and Taxi Drivers were not known the location. Secondly, the receiptionist cannot speak or understand English and this is a very big problem. At the time of checking out the room rent was served to me and no adjustment for the advanced payment can be done and this is what the receiptionist answer my question about the adjustment of the advance payment-"talk to the company, we cannot do anything from this hotel" he said,oooooh where did the advanced payment fly away? Thirdly, the walls and floor of the rooms which we were occupying for the two nights were so dusty and finally I have decided to shortened my booking period and shifted to another hotel which was clean, cozy,spacious and good service rendered to us. This Hotel was located in the area where there is a place for dumping of domestic wastes which were the feeding point for stray dogs and cows and I WILL NEVER EVER WILL ACCOMODATE AGAIN.

0 Stars – Worst Hotel Experience Ever I paid the full amount in advance and informed the staff early in the morning that I’d be arriving late. When I finally checked in late at night, exhausted, they used that against me—knowing I had no other place to go. Instead of a proper room, they gave me a filthy store room. The bathroom was disgusting, the mattress was uncomfortable, and the bedsheet looked like it hadn’t been washed in weeks. I’ve never felt so cheated and helpless. This is how they treat prepaid guests? It’s disgraceful. I would genuinely recommend sleeping on a footpath rather than booking this hotel—it would be cleaner, safer, and far more dignified. Avoid this place completely if you care about your money, sleep, or hygeine. Before replying to the review what would be expected in 1000 rs, I got that prize because I am a platinum agoda customer,

Rooms are not clean, the AC doesn't work, room service is very slow. Very poor facilities as compared to the charge per night that they take.Rather than relaxing it becomes exhausting. Please never go here. The staff is rude and laughs when you tell them your problems. The bed is unclean and had stains on it. The AC can only work at 29 temperature then what's the point? I also want to point out one more thing, they asked us bill or without bill? Because if you take bill charges will be extra, around 1456 per room, still we agreed because we wanted the bill. They said they would give when we check out but when we checked out they said computer printer not working they cannot give the bill. We forcefully asked them to write it on a random piece of paper and took it.

These guys are very unprofessional, they send a link in your phone and ask you to share the phone so they fill 5 star ratings from your phone.. I just saw them doing the same so i snatched it away from his hand. When we ask him he says it is what the “Manager” told them to do.. And we also saw the message send by the manager asking for the ratings to be filled 5 star.. The bathrooms are not cleaned and towels are dirty.. Totally disappointed with the services. They don’t have a lift but a guy can help you bringing your luggage up to 2nd floor. Don’t go by the rating because it’s not filled by the person itself.

We have confirmed booking of 3 rooms in this hotel after full payment online, when we reached to this hotel around 11:30 PM, fully tired along with 3 small kids and one senior citizen after driving thorough out the day from manali to Zirakpur. The receptionist told me no room is available and he told me that it is my fault that before booking rooms i have not called him. After half an hour he told me he has rooms but he will charge almost triple. Receptionist is very rude and greedy. We have returned from there and raised complaint on booking website then booking website provided other property.

Actual rooms don't match the picture as shown on Google , the location of the property is missing over Expedia n other platforms , The name Fab is not used on the branding , only written black diamond hotel . washroom was clean , the door locks were broken , and there were too many cockroaches in the room, Bed sheet n pillow were not that white sheets dirty a bit , I asked to change directly, said yeah hi h jo hai , lighting in room for not Bright enough , reusable slippers were not dere , wooden flooring was making bubble sound

Very dirty Rooms lobby alley bed bedsheet room floor pillow cover everything dirty Washrooms not clean cockroaches roaming in washroom stained tiles According to price ok for a last minute resort as a stay

Room and washroom are not good. Bed sheets and mattress are also low quality. And they didn’t provide any soaps and shampoo and bodywash even handwash in washroom. Shower is not working and bucket is too dirty. Moreover they didn’t provide and water bottles even single one. I took one they charged me 30 for 1 ltr bottle. Had not good experience. Pictures are misleading.

Totally unhygienic, Ac Tv not working ,light fluctuate countinousl,corn earworm fly around on me whole night coming from downsiling ,very bad experience