The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. Staff at the reception was kind and really helpful. They were able to solve all our problems, from ordering a pizza until booking airplane tickets. The hotel also offer a good service in its travel desk.

Very well maintained hotel and rooms. All the staff were very friendly and courteous. We arrived earlier than expected by a few hours and our room was prioritised in terms and we were able to check in early free of charge. This was very helpful and appreciated as we were quite tired after a long flight.

Found this hotel on Fab hotels. Booked this as it was close to the river n on the highway. The staff was polite and courteous even during the busy Kanwar season and heavy rains. Our room was neat n clean with proper bedding, sheets and towels. For the 1400, I paid for it, I didn't expect a large sized room with tables and sofa chairs and a balcony plus room service. Their restaurant was decent too, we had our lunch n dinner there and food was good.

Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. Small gestures such as helping with calling a Doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. For example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

Very friendly staff, proactive and helpfull. I am talking here about all the staff I interacted with: reception desk, restaurant, romm service. The informations receied were always correct and I felt safe. The room was comfortable and clean. Great value for the money.

I stayed here recently. Hot water was available, the room was spacious, and the food was good. That said, the hygiene wasn't satisfactory at all—needs a serious improvement there.

Room size was okay but blanket given us was smelling and when we asked to change, then given other blanket which was also dirty.

I booked 3 hotel rooms through the Fab Hotel app at Fab Hotel City Pride Haridwar. Despite selecting my preferences for parking, room size, and connectivity, I was denied a room upon arrival with my family due to City Pride internal issues with Fab Hotel Company. After a lengthy discussion with Fab Hotels representatives, they offered to relocate my booking to another hotel without proper amenities or suitable parking. The situation was frustrating and uncomfortable, especially with elderly parents and small children in tow. I reluctantly agreed to the change but was dissatisfied with the alternative arrangements. I am disappointed with the lack of proper service and facilities and have requested a refund from Fab Hotels. I would not recommend using this app to others based on my experience.

Worst service of fab hotels. I had booked 11 rooms through Fab Hotels 2 months ago and had made advance payment and they had also sent the confirmation, but at the time of check-in the hotel manager refused to give the room. Fab hotels person again shifted to guest to another hotel & again the property owner said that i can give you 7 rooms only. There is no responsible person available from Fab Hotels. All the guests were very upset. Please do not avail any services from Fab Hotels. This agency is fraud. they make fake commitments.

Very bad experience. They have shown fake photos on web. Moisture on wall, bad smell in room, poor service. They have given bad room and asked to cancel the booking we did online and give more money to book from them. It's a cheating with customer. We lost or money and didn't stay in this hotel. Pls avoid this hotel and don't waste your hard earn money. Uploading pics and videos for your reference.