Location to enter this hotel is not easy! This hotel is at 3rd floor. Only good for solo travellers not for family. But staff is co-operative.

On arrival at destination we experienced a entire new vision. No proper reception as shown while doing the booking. Contacted the no. left on the table to get someone to attend us. They said the room are full and no rooms available as it was part paid. Well as per booking terms the balance was suppose to paid at the property on arrival. Nether at booking payment gateway asked for full payment. That was quite a set back trying to understand what went wrong. Later contacted the customer care 24x7. After couple of trials we did manage to get someone. I genuinely appreciate for the speedy response on our booking and they some how mange to get place in new guest house. Arif the person encharge at the said premises took immediate action to resolve the issues after he got called by the Customer care support . We got shifted to Karma palm resort which was just a distance from the actual booked site. This place was nice but did not meet our expectations. As bathroom wasn't giving bad odur. TV not working. Water got collected in the living area due to rain. If they had done proper house keeping this place is quite a stay to be in. I guess due to last minute we were moved in without proper housekeeping. Well this is one side of the story. The following day we got called saying there is someone who want to visit the place and see. I am like What is this. I will never appreciate someone invading our holiday experience during our stay. Apparently didn't get the good vibes since the time of arrival and we decided to leave the same day itself. If you wish to put up at this place please make sure full payment is done and make sure proper housekeeping is done before arrival and do contact the site to confirm all is in place. I had a dreadful experiences. Beside the negative the place is very close to the beach and good surrounding arounds

My stay at this hotel had both positive and challenging aspects. While the room itself was a suite and quite spacious, I was given a room in a separate building about 250 to 300 meters away from the main hotel, which was unexpected. This may not be the case for everyone, but it was my experience. One challenge was the lack of an elevator, which could be inconvenient for guests with heavy luggage. The mini-fridge in the room was not functioning, and there were no bed lamps. Additionally, the TV was not working, and the bathroom had drainage issues, causing water to accumulate after a shower. Drinking water was not provided in the room, and even at breakfast, a water bottle had to be purchased separately. The breakfast options were somewhat limited, with Upma, Poha, and Bread Omelet included, while other items were available at an additional cost. Additionally, both breakfast and access to the swimming pool required traveling to the main hotel, which could be inconvenient for some guests. There was also no safe locker in the room to store valuable items, which could be a concern for travelers carrying important belongings. Additionally, the room had a connecting balcony, which might not be ideal for newly married couples or guests looking for more privacy. On a positive note, the room had a small mini-kitchen, which was a nice addition, although it lacked cooking equipment. The highlight of my stay was the staff. They were warm, welcoming, and always greeted guests with a smile, which made the experience much better. Their hospitality is the reason I am giving this hotel 3 stars. I appreciate their efforts, and with some improvements to the facilities, the overall experience could be much better.

Experience was totally a disaster. I had to change 3 rooms out of their 2 properties due to lack of amenities. I checked in at 12.30pm in first room and had to change to another one due to lack of chairs and TV. Chairs were kept in balcony in hot sun and we had no place to sit other than bed. Spoke to their customer service for 30mins regarding the issue and room change. We've been given another room and that room had same issues with the chairs and there were no knobs to change the speed of the fan lol and there were no bed lamps too,extra bonus we had to take the taunts of the receptionist stating we cannot use the rooms and change them as we want. I had to confront him though, cus we neither used the washroom to freshen up or change our attire after a long travel. So had to be on a call with another agent again for almost 50mins and this Fab customer service agent recommend me to go to their another property near by in order to check with them about the another room cuz the receptionist there was not answering his call. Finally they offered another one in Karma resort which is a old property with no wifi and Karma guys won't allow us to use cuz we are there by the 3rd party hotelier. The reason we had to change their 2nd property is because there rooms were bad too, we got to know because other guests were requesting for the room change over there. We finally got to checkin at Karma and this drama happened where in the lady who manages the property lost the keys and we had to wait downstairs till 5.30pm in the end they had to break it. Later on we had to change because there was issue with wifi, bed and TV was facing towards the floor. Overall the properties were not well maintained,they promised something and we had to experience something. Finally they gave us another property which is brand new, manager Ravi was really good with us. You can check my screenshots and images for better experience. Overall highlight, it took almost 10mins to locate the property. There was no name on the building and image was different then what it is portrayed online.

We booked this property for a staycation and paid extra for breakfast, expecting a comfortable and stress-free experience. Unfortunately, the stay was extremely disappointing. 1. Cleanliness & Maintenance (Major Concern): The bed linen was stained and unhygienic. The pool — which was the main reason we chose this hotel — was poorly maintained, with visible debris and insects. When we raised the issue, staff dismissed our concern instead of resolving it. 2. Service & Staff Management: The staff appeared poorly trained and confused. There was no one available at reception at night when we needed assistance. No blanket was provided for the extra bed, and the one we eventually received was in very poor condition. 3. Breakfast Experience: Despite paying extra for breakfast, the food options were extremely basic, and the coffee was overly sweet. The restaurant staff informed us that the hotel had not even been told about our breakfast add-on, causing unnecessary confusion. The service was also rude. Apart from the location and room size, the overall experience felt like a complete waste of money.

No toiletries. No blankets. Duvet cover was used as bed sheets. 1 towel and 2 pillows for 3 people. Extremely noisey. Broken furniture. No housekeeping. No lift and no staff to help with the luggage. Dirty old rooms with cobwebs. No bedside table or fridge or any table to have food. Broken tiles in the swimming pool. My daughter cut her toe because of that. Furniture was placed in such a manner that we could only open 1 side of the cupboard. When we arrived we were told the hotel was full and that we didn't have a reservation. The staff who was wearing a cap was very rude and uncooperative and didn't give us a proper explanation. We did get the rooms in the end after so much hassle and having to wait in the heat after travelling all night. Even 1 star hotels have better standards. Food was left out in the corridor for hours and there were stray cats meowing outside our room which was on the 2nd floor. There was even a dog outside our room on 1 occasion. There was water leaking on the corridor floor. This was the worst experience I've had in the 25 years I have been travelling and it is my first and last experience with fab hotels for sure so u can take back the fab credits as I will never stay at fab hotels and will ensure to tell everyone I know, about my experience. It was the worst hotel ever and the experience was made worse by the uncourteousness and lack of interest of the staff, especially the man wearing the cap. I wouldnt stay even if I was paid to.

We booked for this and then we cancelled as there is no lift facility also no reception counter at all. Location is so tricky and they didn't come us to pick up as promised. We were just 70mtrs away. Taking my parents and daughter we left from Mangalore at 5.30 am in the morning and they made us wait for 45 mins to come just 70 MTRS and then we ourselves managed to find. After finding we were so disappointed and were cheated as they had no lift and construction work with painting and no entrance reception. And now they are not giving us refund. We need a refund . Our whole day was spoiled from morning 5.30 we reached Margao at 1 and no lunch luggage and parents aged 72 and 71. Didn't have a place to go. Finally evening at 5.30 we reached and booked rooms again at Margao residency. I will never book here again nor will I allow any of my friends and family get cheated here. Now also after sending pics of the property and explaining what we went through they are not giving us refund. Saying lift facility non availability is mentioned in their portal. What about no reception no entrance no location no guest coming to pick us up as promised. I have already reached out to you on email and you have replied no refund possible. Saying you have already mentioned about non availability of the lift facility. Just show me where it is mentioned. Also i suggest you to look at this and give the refund

This place is an absolute nightmare and should be shut down immediately. Every single piece of wooden furniture is crawling with bed bugs and insects — a serious health hazard. I left with bites and zero sleep. The bathroom has transparent glass offering no privacy at all, which is disturbing and unacceptable. There is no TV, the AC is completely non-functional, and nothing matches what is advertised. Basic amenities simply do not exist. The manager is shockingly rude, aggressive, and has no civic sense or professionalism. Instead of addressing complaints, he behaves arrogantly and speaks disrespectfully, as if guests are a burden. His attitude alone is enough to ruin the stay. This is not a hotel — it’s a scam disguised as accommodation. Save your money, your health, and your dignity. Do not stay here under any circumstances.

I came for honeymoon but we had a worst experience. Better spend more money at other hotel and have peaceful service because no one is bothered about customer even after requesting.. we had to call 2 to 3 people for requesting each and everything. This hotel has a small reception where only a girl is sitting, talking continuously on her phone and most of the time she is not available at the desk, one time she passed by us talking on phone and went somewhere; they have their main reception on other hotel which on 2 min away, so we have to call there because this desk girl is not available anytime. Here there are too much mosquitoes, after requesting for 4 times, receptionist said to take by ourself and from tomorrow they will provide. Even the fridge is not working properly. They have broken regulator for fan. For room cleaning, we had to request. We went down in reception, that girl was again absent on desk so we had to write the request on one small paper. When we came in evening, they cleaned the room but tables were not cleaned and dustbin bags were not changed. We had no place to keep our other wastes.