I had made a booking through Fab Hotels for 24 June to 25 June at Fab Hotel Aarvi Executive. The booking was arranged by Ms. Priyanka. At the time of reservation, I was informed that if I did not like the hotel, my booking could be shifted to another Fab Hotel. When I visited the property, I was not satisfied with the room quality. Therefore, I immediately contacted Fab Hotels Customer Care and informed the reservation team that I wanted to shift my booking to another hotel. However, I did not receive any proper response, and my booking was not shifted. At the time of booking, I had already paid an advance amount of 723 for Fab Hotel Aarvi Executive. The reservation team assured me that if I checked in at another Fab Hotel, the advance amount would be refunded. Based on this assurance, I checked in at Fab Hotel Chhapan, Deolai Chowk, and paid 1,616 for my room stay. Despite the assurance given by the reservation team, my advance payment of 723 has not been refunded. Additionally, I experienced unprofessional behavior and misbehavior from the reservation team during the entire process. I kindly request you to process the refund of my advance payment of 723 at the earliest and look into the matter regarding the poor service and behavior of the reservation team. I look forward to your prompt response and resolution. Thank you.

Every thing is fabulous from the hotel point of view very nice staff and great service but hopeless services from fabs end they are not bothered to check the facts from their end in my case for some reason the hotel kitchen was closed temporary but fab customer service told that it is working and u will have dinner .that to also after checking from their end Next they r not even bothered to check the address of the hotel really irresponsible attitude from fabs end zero stars for them

I am writing to express my disappointment with the behavior of the staff at your reception counter during my recent visit. We arrived at your hotel around 2:00 AM, hoping for a smooth check-in. However, the manager on duty was extremely arrogant and uncooperative. Despite our polite requests and the apparent availability of rooms, he outright refused to provide us with accommodation. His exact words were: “Main nahi deta, jahan jana hai jao” — a highly unprofessional and disrespectful response. This experience was not only frustrating but also distressing, especially at such a late hour. As paying customers, we expect a basic level of courtesy and service, which was completely lacking in this instance. I hope you will look into this matter seriously and take appropriate action to ensure no other guests have to face such treatment in the future.

Worst staff ever ! We reached at hotel around 3.30am and the staff was well asleep nobody to assist us with the room even though we had made pre booking and mentioned that we would be arriving early morning. I was travelling with me sister brother in law and niece, after about 30-45 mins of delay the manager asked for Id and after verification denied the room service because *apparently accordingly to their law two male and a female cannot stay in a single room!* And even after requesting we had to leave at 4 am to find another place to stay ! Worst experience with the hotel staff and Fab hotel do not engage with such pathetic services. Also there were drunk people outside the hotel with there car and the staff was afraid to say anything and just kept licking their feet like a little coward puppy!

Hotel we booked in Aurangabad , Heritage Palace is really horrible and most unhygienic hotel I have seen till now. Called many times to the Fab customer care number and no use. 30 min resolution and alternative will be provided they said but no call received.Faced a bad experience with Fab. I will never prefer Fab again and do not refer also.How can u tie up with such dirty hotels. According to your terms it is mentioned all amenities but no cleanliness, no TV working. I need my money back which I paid and with a kid no option staying for today night in this room.We will checkout tomorrow morning.Atleast compensate with my money back for this horrible experience.Attached the photos for proof.If we on AC dirt will come that much dust in AC.

Very bad room in the night time is a sound for the air condition herbal Automatically get open for washroom Very hard to close the door main door So I suggest you please you don't stay this hotel is very very bad night time automatically wake up and listening the sound for air condition and wash basin no water blanket is a very very dirty I send you the already video and pillow was many years old very very herbal and very bad to stay here and my night was West I am not sleeping well manager was talking lot but he is not caring the hotel I suggest you owner of the hotel you can change the immediately or manager Otherwise your property not good hello

Poor Service. i had booked the one day ago paid booking. While I have been reached at the hotel they told they have extra booking that's why we cannot allot to you room. We will refund the amount. You can check another hotels. Call to customer care also they said the same. You can find out another hotel we will refund your amount. Paid 700 airport pick up & 300 pay extra for Searching another hotel. Too much harrasment, too much unprofessional.

The room shown in the pictures was way different than the actual. The pillow covers were old and bad condition. No handwash or basic hygiene like distbin in the room or bathroom. Spotted cockroaches in the bathroom and the room. No full time staff at the reception. As a single woman occupancy I did not feel very safe due to lack of staff and safety latch on the main door. As a Fab Hotel brand, this did not match any standard.

The hotel did not match the description provided in the catalog, and the hygiene standards were not properly maintained. This was a very disappointing experience for me.