Great experience

Great staff and clean and new room setup all things good

my stay was awesome. value for money, staff is very polite and friendly

Dirty rooms. Foul smell innthe room. Very old washrooms. Dirty carpet with water mark

I had one of the worst hotel experiences of my life at GK Residency. I booked this property through MakeMyTrip for 4th. The hotel contacted me on WhatsApp multiple times before arrival, confirmed the booking, and even asked for my live location while I was travelling. When I reached the hotel around 11:00 PM, they suddenly said no normal rooms were available and only a suite was left. They forced me to pay an extra 1500 even though my booking was already confirmed. It was late at night and I had no other option, so I had to argue and finally pay extra. I contacted MakeMyTrip immediately and they had to speak to the property directly. Even after that, the staff kept asking for vouchers and behaved very unprofessionally. The room condition was extremely poor the toilet was dirty, not cleaned properly, and overall the room looked unhygienic and poorly maintained. This experience felt like a pressure tactic to force guests to pay more after arrival. Very disappointing service and extremely unprofessional behaviour. I would strongly advise others to be careful before booking this property.

Heater for winter was not provided

Don't go this hotel they are spail fab hotel name Z heart Delhi

Bed sheets are not clean

Dear Customer Service,I am writing to formally complain about my booking experience at FabHotel Golden Eye Inn Nehru Place Market, New Delhi, for Order ID: 171-9998715-7201954 (Booking ID: NH11191441367000).My booking was confirmed for check-in at 12:00 PM on 5th November, but I arrived at the property at 9:30 AM and was asked to wait for arrangements.Despite sending my IDs and booking details in advance through WhatsApp, I was informed at noon that a hardcopy of my Aadhaar card was mandatory for check-in.This requirement was not communicated earlier; had I known, I could have arranged a hardcopy from a nearby cybercafe. I had the original PDF and DigiLocker government-approved Aadhaar, which is accepted at airports and railway stations, yet the property did not accept it.The reception staff were unresponsive and did not assist during my wait, and my calls to your customer service went unanswered for 15 minutes.Many other guests checked in using digital documents and WhatsApp photos, but my check-in was refused without a hardcopy.After spending three hours waiting, I was told by your agent that refund is only possible if MakeMyTrip approves it.The entire experience was stressful, time-consuming, and disappointing, especially as rooms were not available despite prior online bookings. Offline walk-ins were also being accepted, creating chaos and privacy concerns.Therefore, I request:A full refund for my booking due to denial of check-in and lack of proper communication or support.Necessary action against the property for their irresponsible behavior, inconsistent document acceptance, and poor customer service.Clear guidelines to be provided for future customers regarding acceptable forms of ID (including DigiLocker and PDFs for Aadhaar).I hope you treat my complaint seriously and process my refund promptly. Please respond at the earliest.Regards, Mohammad Asad Order ID: 171-9998715-7201954 FabHotel Golden Eye Inn Nehru Place Market, New Delhi