“FabExpress Holiday Suites provides a comfortable stay with neat rooms and professional service. The staff is courteous, and the overall experience is pleasant and reliable for both business and leisure travelers.”

We stayed in this hotel from 13/08/25 for six days. Location is very prominent. Rooms are big in size and cross ventilation. All needful things available in room. Service is outstanding. Best food in their restaurant. Owner and staff members are very friendly and helpfull.

It's ok for budget families, but need to improve in clean, Beer Smell all over the areas

On arrival at destination we experienced a entire new vision. No proper reception as shown while doing the booking. Contacted the no. left on the table to get someone to attend us. They said the room are full and no rooms available as it was part paid. Well as per booking terms the balance was suppose to paid at the property on arrival. Nether at booking payment gateway asked for full payment. That was quite a set back trying to understand what went wrong. Later contacted the customer care 24x7. After couple of trials we did manage to get someone. I genuinely appreciate for the speedy response on our booking and they some how mange to get place in new guest house. Arif the person encharge at the said premises took immediate action to resolve the issues after he got called by the Customer care support . We got shifted to Karma palm resort which was just a distance from the actual booked site. This place was nice but did not meet our expectations. As bathroom wasn't giving bad odur. TV not working. Water got collected in the living area due to rain. If they had done proper house keeping this place is quite a stay to be in. I guess due to last minute we were moved in without proper housekeeping. Well this is one side of the story. The following day we got called saying there is someone who want to visit the place and see. I am like What is this. I will never appreciate someone invading our holiday experience during our stay. Apparently didn't get the good vibes since the time of arrival and we decided to leave the same day itself. If you wish to put up at this place please make sure full payment is done and make sure proper housekeeping is done before arrival and do contact the site to confirm all is in place. I had a dreadful experiences. Beside the negative the place is very close to the beach and good surrounding arounds

Room and Amenities- 1. Upgrade mattresses and pillows for better sleep quality. 2. Provide more electrical outlets and USB ports. 3. Install rain showerheads and improve water pressure. 4. Offer complimentary toiletries and refresh them daily. 5. Invest in noise-reducing windows or soundproofing. Cleanliness and Hygiene- 1. Increase housekeeping frequency and attention to detail. 2. Implement rigorous cleaning protocols for high-touch areas. 3. Provide hand sanitizers and disinfectant wipes. 4. Ensure linen and towel cleanliness and freshness. 5. Conduct regular pest control. Customer Service- 1. Train staff to be friendly, attentive, and responsive. 2. Implement a 24/7 front desk and concierge service. 3. Offer personalized services, like tailored recommendations. 4. Ensure prompt resolution of issues and complaints. 5. Encourage staff to engage with guests. Technology and Connectivity 1. Upgrade Wi-Fi speed and coverage. 2. Install smart TVs with streaming capabilities. 3. Provide electronic safes and laptop-friendly rooms. 4. Offer mobile check-in and digital room keys. 5. Ensure convenient charging stations. Sustainability and Accessibility 1. Implement eco-friendly practices and recycling programs. 2. Improve accessibility features, like wheelchair ramps. 3. Provide braille signage and audio assistance. 4. Offer vegan and gluten-free options. 5. Partner with local sustainable businesses. Communication and Feedback 1. Conduct regular guest surveys and feedback sessions. 2. Respond promptly to online reviews and complaints. 3. Share guest feedback with staff and management. 4. Display clear hotel policies and information. 5. Encourage guest interaction through social media. Staff Training and Development- 1. Invest in ongoing staff training and development. 2. Focus on cultural sensitivity and diversity awareness. 3. Encourage staff empowerment and decision-making. 4. Recognize and reward excellent staff performance. 5. Foster a positive work environment. By addressing these areas, hotel owners can significantly improve the quality of their establishment and enhance the overall guest experience.

My stay at this hotel had both positive and challenging aspects. While the room itself was a suite and quite spacious, I was given a room in a separate building about 250 to 300 meters away from the main hotel, which was unexpected. This may not be the case for everyone, but it was my experience. One challenge was the lack of an elevator, which could be inconvenient for guests with heavy luggage. The mini-fridge in the room was not functioning, and there were no bed lamps. Additionally, the TV was not working, and the bathroom had drainage issues, causing water to accumulate after a shower. Drinking water was not provided in the room, and even at breakfast, a water bottle had to be purchased separately. The breakfast options were somewhat limited, with Upma, Poha, and Bread Omelet included, while other items were available at an additional cost. Additionally, both breakfast and access to the swimming pool required traveling to the main hotel, which could be inconvenient for some guests. There was also no safe locker in the room to store valuable items, which could be a concern for travelers carrying important belongings. Additionally, the room had a connecting balcony, which might not be ideal for newly married couples or guests looking for more privacy. On a positive note, the room had a small mini-kitchen, which was a nice addition, although it lacked cooking equipment. The highlight of my stay was the staff. They were warm, welcoming, and always greeted guests with a smile, which made the experience much better. Their hospitality is the reason I am giving this hotel 3 stars. I appreciate their efforts, and with some improvements to the facilities, the overall experience could be much better.

Worst hotel I have ever experienced. Bathroom door doesn't locked. Fan works only on single speed. Condition of walls is pathetic....seepage on walls. Room has very bad smell. Switches and sockets of doesnt works. This is worst hotel of Goa and shall be least rated hotel on Google.

Extremely bad and very cheap services. Only for Show off there is TV it is not working. They ask us to shower with cold water and said solar is not working so no hot water. They did not gave us heater also for warm water. No view from anywhere. No food services and other stuffs available Overall it was not worth.

Terrible Experience at FabExpress Holiday Suites (Benaulim) I wouldn’t stay here again. Couldn’t even find the place We spent nearly one hour trying to track down the hotel, even though we were in close proximity. Locals and neighbors had no clue about its exact location—no signage, no visible name on the building, and conflicting directions across platforms. Customer service was beyond unhelpful We called several times for assistance—but each attempt resulted in being placed on hold for 15–20 minutes, only for the call to abruptly disconnect with no callback or clarification. Absolutely no follow‑through. Had to rebook last‑minute Due to the poor communication and lack of clarity, we saw no option but to book another hotel at the eleventh hour. Very disappointing. Need a Refund Back !!!

Experience was totally a disaster. I had to change 3 rooms out of their 2 properties due to lack of amenities. I checked in at 12.30pm in first room and had to change to another one due to lack of chairs and TV. Chairs were kept in balcony in hot sun and we had no place to sit other than bed. Spoke to their customer service for 30mins regarding the issue and room change. We've been given another room and that room had same issues with the chairs and there were no knobs to change the speed of the fan lol and there were no bed lamps too,extra bonus we had to take the taunts of the receptionist stating we cannot use the rooms and change them as we want. I had to confront him though, cus we neither used the washroom to freshen up or change our attire after a long travel. So had to be on a call with another agent again for almost 50mins and this Fab customer service agent recommend me to go to their another property near by in order to check with them about the another room cuz the receptionist there was not answering his call. Finally they offered another one in Karma resort which is a old property with no wifi and Karma guys won't allow us to use cuz we are there by the 3rd party hotelier. The reason we had to change their 2nd property is because there rooms were bad too, we got to know because other guests were requesting for the room change over there. We finally got to checkin at Karma and this drama happened where in the lady who manages the property lost the keys and we had to wait downstairs till 5.30pm in the end they had to break it. Later on we had to change because there was issue with wifi, bed and TV was facing towards the floor. Overall the properties were not well maintained,they promised something and we had to experience something. Finally they gave us another property which is brand new, manager Ravi was really good with us. You can check my screenshots and images for better experience. Overall highlight, it took almost 10mins to locate the property. There was no name on the building and image was different then what it is portrayed online.