Worst bad experience

Best hotel to stay with family. Rooms are clean & hygienic. Communication & behavior of staff with guest also good & respectful.

Smaller room was provided compared to what we booked very bad experience

Geyser was fault so couldn't get the hot water there. No parking space for vehicle. Drinking water was not available. Very short rooms.

Rooms were not at all near to the photos shown, very small and readers rooms, not cleaned, no drinking water provided. Staff is not helpful at all and very rude. Had very bad experience

Please don’t believe the fake ratings — this is a scam hotel putting up fake 5-star reviews. They don’t even have enough rooms for the number of ratings they seem to get every single day. I booked Hotel Landmark Residency after confirming with Fab Hotels customer care that I could check in early around 10 AM and check out the same day at 8 PM, without staying overnight. I even paid the full day’s charges for this arrangement. A day before my booking, I was told early check-in might not be possible, but they gave me the room at 10:45 AM, which was acceptable. However, the real shock came at 6:45 PM, when the staff insisted we check out immediately, threatening extra charges if we didn’t leave, just because they got another booking. They had no hesitation in pressuring us, even though it caused distress and panic, especially to my wife. This was one of the most unprofessional and unpleasant hotel experiences I have ever had. Totally unacceptable for a hotel with location in city like Mumbai

Scam?! I booked a room at this hotel through booking.com. They also go under the name FabHotel. I spoke to customer service a day prior to arrival, as to confirm my booking and early check in, who told me everything was in order. I kept on receiving messages from them with different payment links, which I thought was odd. The website specifically said it would be paid upon arrival. Luckily I didnt pay any advance. Upon arrival I was told that they DO NOT ACCEPT FOREIGNERS. I didnt understand why and also this was not mentioned anywhere on the site. I explained to them the situation, but the service desk employee didn‘t want to hear of it. As I looked for a solution, he wouldnt help me with any guidance as to another nearby hotel or recommendation of an open restaurant or place I could sit (all hotels nearby I contacted at that point would only check me in after midday, it was still pitch dark outside and cafes and restaurants were still closed). The area turned out to be quite secluded amoungst industrial buildings. As a female solo traveller, who just undertook a 16h train ride, I felt quite lost in this situation. I wouldnt recommend this place to anyone looking for a good rest and experience in Mumbai.

I had an utterly disappointing and infuriating experience with Abhinav, the manager. He initially quoted ₹18,000 for a 5-day stay at a specific hotel, took an advance payment, and then pulled a bait-and-switch on the 9th, claiming the hotel was fully booked. Instead, he offered an alternative hotel for one day without any prior notice. To add insult to injury, the hotel owner demanded an additional ₹1,200 for a bigger room, revealing that Abhinav had only paid ₹1,300. This blatant dishonesty led to a frustrating ordeal, wasting hours roaming around until 6 pm. It's appalling that the agency's employee resorted to cheating and taking advantage of clients. We were forced to pay a total of ₹20,700, a staggering ₹2,700 more than the agreed amount. They could have directly said that we won’t have rooms for 18k but they gave me guarantee about rooms nd after paying the advance which was 4,780 something they started this drama This experience exposes the agency's shady business practices, and I would caution others to be wary.

Very rude receptionist when I check in previous time he suggest me for bathtub room I go for it and I like it when I check out then hi give me his card to book directly and giving discount whenever I book then I call him today for checking he told me some price and I said you told me that you are giving me discount then he refused and said lena hai to lo ye price mein nhi to kahi aur dekh lo I said why are you talking like that I am not using fre I suggest to all of you go 2- star hotel even lodge but don't book here manerless reception he even don't know how to talk with customer and I also told receptionist I know your owner he gives me discount receptionist directly say owner ne bola to kya hua mai ider rehta ho jo price bola usme lena hai to lo nhi to time kharab mat karo don't go there and waste your time