I recently had the pleasure of staying NEW SHANTI HOTEL, and I must say it was an amazing experience! The hotel's facilities were top-notch, but what truly stood out was the exceptional food and service. Compared to other hotels in Prayagraj, surpassed my expectations in every way. The staff were warm, attentive, and went above and beyond to ensure my stay was comfortable. I highly recommend NEW SHANTI HOTEL to anyone visiting Prayagraj. Keep up the fantastic work! Rating: 5/5

I had a very disappointing stay at this hotel. First, my room wasnt available until around 3 PM,and there was no housekeeping available when I arrived. Then, on the day of checkout, the reception insisted that I check out before 11 AM due to hotel policy,. It was frustrating to deal with these issues during my stay, and I expected much better service considering the price."

Worst experience, won't recommend it to all. No facilities...pathetic service

The hotel has strangely good reviews due to which we booked the place. However, the situation is totally opposite. The rooms were dirty and full of mosquitoes, and lizards who would welcome you to the bathroom. The hot water facility was challenging and the food options were not even basic. Even if I go ahead and talk about the brand FabHotels the customer support is also disappointing. I had done a premium room booking for two adult ladies and did the booking in my name. When I reached there with my friend and we were about to check in they asked me to pay extra charges for the extra person. I was so baffled because the premium room accommodates two adults and that was what I booked. However,they didn't co-operate or give us a logical understanding of the expenses.They didn't even reimburse the advance I had paid for which I must have received a 100 msgs back to back the day I had booked until I made the payment. We were two ladies and it was already evening and the team just outrightly exploited our situation. When I told the receptionist that I will write a review on this they tried to pacify us by giving a better room but even that had poor infrastructure with broken window sils, non working geyser and no towels or complimentary water for the guests.I have attached the image of the mattress given to us and that too was changed after continuous request of two hours. I don't know if this is a specific experience or if it is the general experience for all. Except for one service guy Himanshu (who really tried to be nice and got us shifted from our so called Premium room) I have no words for others. The city Prayagraj had been the best experience for us with honest people and thoughtful arrangements.This hotel however where we thought we would rest was the bad memory of this trip .

The hotel is very dirty and not recommended for families and anyone. Very bad experience. Wall, room, washroom was so dirty that it was not even cleaned. Not recommended at all. Cheap hotel with bad quality of facilities

Pros: 1. Situated on a broad main road 2. Rooms with attached bathroom 3. Hot water geyser in bathroom Cons: 1. Rooms are old with old amenities 2. Bedsheets and towels are smelly 3. Cockroaches in room 4. Common area doesn't give good vibes 5. Staircases are steep 6. No dedicated parking 7. Service is of namesake

The rooms shown in the photo were fake . The rooms were not good. Rooms were stinking . There were mice inside the room!

I booked a room and due to some issues had to.cancel the dates Mr aditya from the hotel took the booking and advance..by gpay Ita been 6 days and my refund amount is still not been cleared. When repeatedly i am calling ..only whatsapp messges are sent Be careful when booking directly here..

Total worthless. No amenities, location is poor, no water bottles provided, washroom was so small and not so clean. Nothing about this stay was good .

There was a mouse in the room. Inside the wallpaper. No dustbin. Only 1 towel was given.