Smooth check in , staff very helpful with customer,main Road hotel, neat and clean room ,next time visit in Surat stay same hotel.

Very friendly and co-opporative staff rooms are neat and clean and cosy rooms..had a great stay awesome hotel

Staff very helpful. Room and beds was very comfortable . Breakfast was very good.

Brilliant Hotel, extremely clean, very friendly and courteous staff, big and spacious rooms and bathrooms.

High standard hotel: rooms, food, staff, services...Everyone was super kind and helpful! I will come back definitely!

Courteous and prompt staff. Everyone was willing to walk that extra mile to make it a memorable experience.

room service and breakfast was good. Decent variety of food. Staff is responsive and professional.

⭐ Rating: 1 Star Absolutely terrible experience!! Please don’t make any bookings in this hotel. I had booked a room through FabHotels for 1 night on 7th August 2025. I paid ₹452 in advance during the booking (total amount ₹1,505). But when I reached the hotel, the property owner rudely refused to acknowledge the pre-payment and forced me to pay ₹1,307 again to check in. Despite showing proof and contacting FabHotels support, no help was provided. The hotel manager was ruthless, had no manners, and behaved very badly. I was basically forced to overpay just to get the room I had already booked. This was clearly mismanagement or a scam, and I still haven’t received a refund. I would rate this hotel in negative marks if that was possible. Extremely unprofessional behaviour by both the hotel and FabHotels. Avoid this property at all costs.

Very bad experience for booking this hotel. I had book this hotel from booking.com the room photo does not match. I never suggest anyone to book this hotel. Despite of giving this much amount it is worthless. Room is very dirty, no proper service, ac remote not working. I kindly request not to book this hotel.

I was initially rejected check-in because of low tarrif. I had to wait outside in the evening in an unknown location plus Hindi imposition. No one is properly answering to my query in English and after waiting for more than 30 minutes after multiple times of calling to the customer care number I was cleared to check-in after extra payment initiated from your end. Firstly when you know the hotel person will not allow customer to check in with low tarrif why are you making a digital attempt to push customers opt for the room giving offers? And is it my mistake? I had suffered badly for at least one hour before this problem got solved. Please, for the customer's self respect and also a responsible application offering premium service to a valued customer don't repeat this. And the room at nidhivan is not up to the mark. No dustbin, no ac remote provided to adjust temperatures, stained bedsheets. Please understand I am a hardcore travel enthusiast and I had to suffer like this. I did not like the service.