Smooth check in , staff very helpful with customer,main Road hotel, neat and clean room ,next time visit in Surat stay same hotel.

Very friendly and co-opporative staff rooms are neat and clean and cosy rooms..had a great stay awesome hotel

The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. Staff at the reception was kind and really helpful. They were able to solve all our problems, from ordering a pizza until booking airplane tickets. The hotel also offer a good service in its travel desk.

⭐ Rating: 1 Star Absolutely terrible experience!! Please don’t make any bookings in this hotel. I had booked a room through FabHotels for 1 night on 7th August 2025. I paid ₹452 in advance during the booking (total amount ₹1,505). But when I reached the hotel, the property owner rudely refused to acknowledge the pre-payment and forced me to pay ₹1,307 again to check in. Despite showing proof and contacting FabHotels support, no help was provided. The hotel manager was ruthless, had no manners, and behaved very badly. I was basically forced to overpay just to get the room I had already booked. This was clearly mismanagement or a scam, and I still haven’t received a refund. I would rate this hotel in negative marks if that was possible. Extremely unprofessional behaviour by both the hotel and FabHotels. Avoid this property at all costs.

I was initially rejected check-in because of low tarrif. I had to wait outside in the evening in an unknown location plus Hindi imposition. No one is properly answering to my query in English and after waiting for more than 30 minutes after multiple times of calling to the customer care number I was cleared to check-in after extra payment initiated from your end. Firstly when you know the hotel person will not allow customer to check in with low tarrif why are you making a digital attempt to push customers opt for the room giving offers? And is it my mistake? I had suffered badly for at least one hour before this problem got solved. Please, for the customer's self respect and also a responsible application offering premium service to a valued customer don't repeat this. And the room at nidhivan is not up to the mark. No dustbin, no ac remote provided to adjust temperatures, stained bedsheets. Please understand I am a hardcore travel enthusiast and I had to suffer like this. I did not like the service.

Very bad experience for booking this hotel. I had book this hotel from booking.com the room photo does not match. I never suggest anyone to book this hotel. Despite of giving this much amount it is worthless. Room is very dirty, no proper service, ac remote not working. I kindly request not to book this hotel.

Worst, horrible, insecurity, unpredictable, dirty, unprofessional, cheap environment & all worst disgusting hotel I have ever experienced. Owner & staff all of are cheap minded. I stayed in this hotel, when i go out for my work at market in morning the hotel owner & staff opened my room without any confirmation. They rented my room to another persons for 1-2 hours. When I get back to my room at night there was a extra used towel and water bottle kept in the bed, ash tray & match box kept on the side table of bed. No daily cleaning, bed sheets are full of spots. Also they don't even change the bed sheets after check of any room.

I wish I could give a negative rating to this hotel. There is no use of booking your room here cz when you reach for checkin, you will find your rooms being allotted to some one else. The reception guy and the manager are completely unprofessional. They don't bother whether you had booked the rooms months earlier or made the payment or you have infants and patients along. They just argue with you. Don't go for this or else you will suffer. Worst hotel and worst customer care team of fabhotels.

Very pathetic. Not as per what is shown on the sight photo. Messy painted ,uncleaned rooms. Toilet bathroom is dirty with broken taps. No room service bell or intercom. Aircondition thorowing water in the room. Paint smell.. I wished I took the photos. Breakfast we added consisted only idly. No tea /coffee. Even one local water bottle was charged. If the rooms are under renovation we need to stop selling.

Had a worst experience on the very 1st booking onwards. Due to the internal payment issue between fab team and hotel , they denied the guest for check-in. They have waited them for around 30-45 mins and deposited the room charges before check in only. Will avoid making bookings in fab unless not required