This review has been a much delayed one .\n\nI vistited coimbatore in May. I was actually travelling from kerala via intercity express with my wife n 15 month old baby. The journey though wasn't long was definitely exhausting with a little child and i had called the Hotel earlier asking them for a pickup from coimbatore station to the Hotel at Rs250 cost.\n\nAs i was unable to connect with the hotel team before my train reached the station and the hotel ppl couldn't get through me ,the hotel taxi went for another pick up. Now on landing I heard this from the front office and was extremely upset , within few mins the hotel said they are arranging a quick-fix to the problem and asked me to wait.\n\nAnnoyed i waited and within 20 mins i got a call for a pick up from the station and stepped into a lovely neat car whose driver seemed extremely polished. Later on talking to the driver, i realised that he wasn't a driver but the MD's son, The GM of the hotel Mr.Dinesh .\n\nLater on our way back to the hotel, we asked Mr.Dinesh where we could buy a few things for the baby like diapers / formula etc. He immediately took us to a Nilgiri store. We spent half -an-hour there and finally reached the hotel exhausted. \n\nAs soon as we reached the hotel the staff rushed to help us with the luggage, the formalities etc..Now when i was about to pay the Hotel reception Rs250 for the drop, they refused to accept the money as was instructed to them by Mr.Dinesh .We were honestly touched !\n\nFurthermore the staff is just always willing to help, for breakfast we wanted to give our baby oats and needed to cook it a little . Thus we poured out the oats into our small vessel and called for the staff to heat it for us. Within 20 mins or so we got it, the oats covered in foil in a different dish and our vessel washed and sent to us .\n\nTheir restaurant may not be the best but its simple and neat. The best part is their service. They never say NO to any request.\nMy wife wanted to have dosa's during breakfast but they had only idlis and some other south indian dishes that day, yet they never hesitated in making us a Dosa or so.\n\nThe rooms too are amazing, very spacious (as we took the premium one ) . Equipped with just about everything you may need especially an ironing board and an iron. \n\nI would surely want to visit ROYAL CASTLE again, simply because of their top notch service. Best place for families ! \n\nHotel too is centrally located in the city.

FAB customer care personal said, an additional charge of Rs. 500/- to be paid towards early check-in at 6 am But at the hotel they demanded Rs. 800/-

I have booked by looking on the image of tripple executive room with one queen bed and one single bed. While they given me executive room with only one bed and they told to call fab hotel . I call multiple times but no body picks so I have to pay and stay.

Room was Dusty, Not Amenities in Room even a Chair , No Mirror in Bathroom, Staffs play music outside the room which continuously disturbed me at night time,

The hotel room was good, but the receptionists behavior was disappointing. He was not welcoming, stayed busy on a phone call while keeping us waiting, and even reacted angrily when I asked why an OTP was required from my side for checkin. He should have been polite and explained rather than shouting at the customer, too rude.

As you see in photo it's completely different when u go,rooms are not clean ,bathroom in pic they have posted top photo but reality is only one person can stand and not at all clean,and one major problem is there is a bathroom exhaust hole where there is no exhaust fan but it is connected to other rooms bathroom , so if you fart next room guy can listen no privacy not worth for theoney paid ,please improve its in good location

They denied to give room and said room houseful

Very bad experience. When we reached there, they made us wait for an hour or two because they wanted to charge extra. All because we booked online. We booked ac room with private bathroom, but because we booked online, they offered us none. Not only this, when asked for clean bedsheet, towels or basic toiletries, they said change the hotel or go to customer support. They said if we would have booked it through them and not online, they could give us all of this. I've been in fabHotels before, but they outright told this is not fabhotel. I hope fabHotels look into this.

Very very Bad behaviour of staff and owner too,very bad experience, This is not for Family hotel.It is just 1 hour service for Couples only. Don't book this hotel if u have a Family. Worst experience in my entire life.

I booked delux room here with early check in. For early check in they asked extra money as per hotel policy i accepted and paid advance money. After reaching hotel they denied early check in and said to cancel and take premiun room. Receptionist is very very rude. But i didnt reacted at the time and canceled the booking requested for refund. But they denied dont book room here.