Awesome experience awesome and helping staff

Great accommodation services. Location is also good. You can reach most of popular ghats and temples through this hotel.

Perfect location,walking distance from Temple and ghat . Perfect value of money rooms and nearby mall ,restaurants… Perfect service…friendly people

Good budget friendly hotel. Small rooms but comfortable for sleeping. Good hot water supply.

We have stayed 2 days Pros- Only location Cons- no lift facility. Room provided on third floor and they don't have even lift it's very difficult for senior citizens. Somehow staff is rude specially receptionist l. They are charging 2.5% extra for credit card bokking even below 2000. This is not expected from fab hotel chain. The room has a lot of sepage with black fungus harmful for child and senior citizen having low immunity. Quality of Infra is also not as expected from fab hotel.

Overview: Hotel Moti Mahal, Sarnath Location & Setting Hotel Moti Mahal is a 3-star establishment situated at Sa 10/60-5-A Ganj, Buddha Nagar Colony, Sarnath, Varanasi, Uttar Pradesh 221007, near Samrat Ashok Public School . It lies conveniently close (within ~1 km) to key attractions like the Giant Buddha Statue, Chaukhandi Stupa, and the spiritual hub of Sarnath—making it a strategic spot for tourists . Accommodation & Amenities The hotel offers around 22 guestrooms, each featuring air-conditioning, flat-screen TV, and a comfortable seating/dressing area . Amenities include free toiletries, parking, and kitchen provisions like an electric kettle . Guest Experience & Reviews Positive feedback praises: Sparkling cleanliness and comfortable, spacious rooms Helpful, hospitable staff and overall pleasant hospitality Complimentary breakfast and convenient access to nearby historical spots Negative reviews highlight: Remote or less accessible location, which might be inconvenient for exploring central Varanasi Issues such as stained linens, inadequate cleanliness, poor maintenance of bathrooms, plumbing issues, and overall subpar service Guests recommended bringing personal basics like toiletries and mosquito repellent due to reported hygiene and facility gaps --- Summary Table Feature Details Location Sarnath, near Chaukhandi Stupa & Giant Buddha Statue Hotel Type 3-star, ~22 rooms Room Features AC, TV, seating/dressing area, electric kettle Amenities Parking, toiletries, breakfast, Wi-Fi Pros Clean rooms, polite staff, good breakfast, proximity to attractions Cons Hygiene concerns, maintenance problems, remote location, service issues --- Final Thoughts Hotel Moti Mahal in Sarnath could be a suitable choice if you're traveling on a budget, value historic proximity, and don't mind its somewhat tucked-away location. Its strong points are its comfort, basic amenities, and closeness to Sarnath’s spiritual sites. However, if impeccable cleanliness and top-notch service are high on your list, you might want to explore alternative accommodations. Would you like me to help you compare nearby hotels, check availability for your travel dates, or explore dining options around Sarnath?

I had a poor experience at this hotel. Despite paying an advance, I received calls asking for full payment before check-in, which is not as per policy. The room quality was unsatisfactory; the TV was not working. I was given a 3rd-floor room even though the lift was unreliable, the lift controls on the 3rd floor were not working (had to come to the 2nd floor to use it), and at times the lift stopped working completely. I was also asked for an early check-out, which is not ethically correct. Though room service was mentioned, tea could not be provided as the restaurant was under maintenance. Overall, the promised facilities were not delivered.

I had a very disappointing experience with this hotel. My booking was denied at the property despite having a confirmed reservation, and the full amount was already paid in advance. Upon arrival, I was informed that the hotel could not accommodate my stay, which caused significant inconvenience, last-minute stress, and disruption to my travel plans. This situation was completely unprofessional and unacceptable, especially after confirming and paying for the booking. Although the refund was later initiated after follow-up, the experience left a very negative impression. I would strongly advise future guests to double-check availability directly with the hotel before arrival, even if the booking is confirmed online. Overall, poor coordination and lack of accountability. Very disappointing experience.

**Title: Horrible Experience - Do Not Stay Here!** **Rating: 1/5** I checked out today from Hotel Hari Kunj in Varanasi, where I stayed from 25-08-2024 to 28-08-2024 (Booking ID: ZPDGOE). My experience was terrible, and I would not recommend this hotel to anyone. Firstly, there was no one to help us with our luggage when we arrived, even though the hotel is located on the 1st floor, requiring us to climb 32 stairs. This was especially challenging as I was traveling with my elderly parents. Despite requesting an early check-in at 10:00 hrs through the booking.com app, we were only given our rooms at 12:00 hrs. We had booked two identical rooms with balconies, but what we got was not what was advertised. Room 102 was slightly bigger, but the balcony was unusable because the AC unit was installed right behind the balcony door, making it inaccessible. The room was clean, but the bathroom was a disaster. Sand was coming out of the water tap, making it impossible even to wash our faces. When I asked the staff about this, they casually responded, "Ganga mein Pani Jada hai, is liye Balu a raha hai," which is completely unacceptable. The staff was uncooperative and unhelpful throughout our stay. They do not offer room service but gave us a number for an outside restaurant named "Payash." The food from the restaurant was good, but when we asked for plates, spoons, and bowls, one staff member rudely refused, saying they didn't have any spoons available. We stayed for three nights, but the bed linens were never changed, and the rooms and bathrooms were not cleaned until I had to request it multiple times. To make matters worse, there were small rats in the room, and the hotel staff seemed unconcerned about pest control. During our stay, my father fell ill, and when I asked the staff for a doctor, they claimed they didn't know where any doctors were located. We had to go to Ramkrishna Mission's hospital on our own. When we returned, my father was struggling to climb the 32 stairs, and despite three staff members being present, none of them offered any assistance. This was the most disappointing aspect of our stay. To top it all off, when we checked out today, two boys approached us asking for tips, which was completely outrageous given the lack of service we received. This was a pathetic experience, and I will never return to this hotel, nor would I recommend it to anyone. **Location: 3/5** **Receptionist: 1/5** **Staff: 1/5** **Housekeeping: 0/5** **Rooms: 2/5**