Good experience ...

Great experience

I stayed in Room no 302...but whn was using the toilet hand shower the water leaked back instead of from the jet wetting me..also saw few butts of bidi s on the soap holder,toilet door ws also broken because of which the door lock was not locking.. tv was only net based

Room quality & accommodation did not matching without webportal photograph.

While the service and location were above average, room needs upkeep. There were A) dust settled on the chair handle/ backrest B) toiletry was very scant and mini tooth paste was missing C) complimentary water was half a litre for each pax but should ideally be one litre each D) water from toilet shower flowed down in trickle E) there was no provision to have hot water, though some connection and piping were there F) toilet had an open drain and did smell a lot G) price is much above the market for the service H) lift need maintaining and some paint and greasing of the collapsible gate. The support staff, boys were very helpful and reception was courteous.. Overall the location and service was good

The reception hospitality was really good. I don’t know neither Hindi nor Bengali but the person in reception helped speaking in English. The room service was good with the staff gave water bottles as needed, brought the vegetarian food after ordering and sprayed air perfume when asked. Only problem was fan which we couldn’t operate in medium speed and the AC which functioned only with temperature less than 22. The bed sheet could smell better. These are the things to be taken care by hotel management. The stay was peaceful with so great proximity to Belur Math.

The hotel looked good in photos, though Google reviews were mixed, so I decided to try it. Unfortunately, my experience was closer to the negative reviews. On arrival, I was shown multiple rooms – all had a damp, unpleasant smell, some had just been painted and the fumes hadn’t dried, making them unsuitable. I was travelling with my 68-year-old father, so staying in such conditions for 3 days was not possible, especially after paying a premium. After I raised my concern, the staff showed me another room. It was slightly better but still far from clean. Bigger rooms had stained, moldy sofas, the commode wasn’t properly cleaned, and the TV didn’t work until they replaced a broken remote. The staff kept repeating that they were giving me a “big room complimentary,” but honestly, I would have preferred a smaller, clean room instead. The only positive was that the staff were polite and tried to help, but the overall standards of maintenance, hygiene, and facilities were well below expectations. Sadly, I will not be choosing this hotel again and hope the management addresses these issues seriously.

The room which was provided to me was 70 sqft . However when I was booking the room it said 150 sq ft. Misleading description of room was provided. The room is dirty and condom packets are thrown here and there.My breakfast was provided (terrible quality food) after I called them atleast 5 times. I had a terrible here and will definitely not prefer any cheap fab hotels in future. I complained to MMT also .they were also of not much help. Uninstalling MMT as well and sharing this review on public platforms so that other people won't have to experience such a terrible stay.

Extremely Disappointing Stay – Not Worth ₹1113 This was one of the worst hotel experiences I’ve ever had. The room was dirty and clearly not cleaned before our arrival. The bathroom was in a terrible state — the drainage was open and water flowed out through a pipe, making it completely unhygienic. The geyser didn’t work, and the bathroom had a strong foul smell, making it impossible for us to even take a bath. One side of the window was missing, which meant the room was open to the outside all night. The AC was not working, and there was no water service provided. The only amenity was a tiny 2g soap — nothing else. The blanket was also unclean and smelled bad. Overall, nothing about this stay was satisfactory. Everything was disappointing, including the unfriendly and unhelpful staff. Not recommended at all.