Everything was fine

Room size is very small. But everything is ave

Even charged for asking print out of Flight Tickets after staying in hotel from 18/05/2026 to 22/05/2026.

With triple occupancy booking I got queen size bed / Damped room / 2 slices of braed, jam & Banana breakfast with Rs.100 extra on CP plan during booking every day / No tea, No coffee / No kattle, no complementary water, No toiletry kit except 1 pic of soap / no runner and cushion

Hardest Bed i have ever slept in and worst experience looked nothing like the Photos

Worst Bed and room i have ever slept in looks not even 1 % like the photos posted

We checked in at around 8:30 PM. There was no one at the reception initially, and someone arrived after about five minutes. After completing the formalities, the room key was simply handed over to us. As far as I know, a staff member usually escorts the guest and shows the room, but no one accompanied with us or showed us the room. The welcoming attitude and hospitality were not satisfactory. The room shown on the website did not match the actual room provided. The photos displayed online were quite different from the real condition of the room.The room was moderately clean, but the bed sheet, pillow cover and blanket were dirty and appeared to have been previously used. In the bathroom, the bucket already contained water, the bathroom itself was not properly cleaned, and the toilet seat was broken. Overall, the hospitality, cleanliness, and maintenance were disappointing, and it was not a pleasant stay experience.

My booking was cancelled just a few hours before my arrival without any prior notice. I had paid for a premium hotel, but they unilaterally cancelled it on the day of check-in and shifted my booking to a much lower-grade hotel. When I contacted them for help regarding a refund or a room change, they completely ignored my calls and did not respond at all. This level of service is extremely unprofessional and unacceptable. I would not recommend booking with them.

Location is perfecto - hats off. nice. BUT 1. No service quality. 2. Breakfast not made available 3. No call for Breakfast 4. Repeated time reminders to send food to room 5. Room Cleaning only on ask 6. TV remote not available 7. toiletries only on demand 8. Limited water bottles in room as per no of days booked.