Best Service in Hotel Staff

I would recommend the white moon hotel and amit ji if looking for any stay related help in Jaipur. Clean rooms, helpful staff and peacefully located. No doubt the best accomodation we found in jaipur

Recently I stayed at The White Moon, and honestly, my experience was absolutely amazing! ✨ From the moment I entered, the staff made me feel extremely comfortable and welcomed. Their service was truly top-class – everything was perfectly managed and well organized. The staff members are very polite, humble, and down to earth. The best part is that they treat their guests like family members, which makes the stay even more special and memorable. Rooms, ambience, cleanliness, hospitality – everything was A1 and beyond expectations. Highly recommended to anyone looking for a comfortable and pleasant stay. Looking forward to visiting again.

Good place for a small stay for corporates. One thing to be improved is food quality and service.

No breakfast was provided

Photos looked great—clean, well-maintained rooms and nice exterior—but they were heavily edited. Reality didn’t match. Check-in was delayed (room not ready), which was annoying. Rooms were clean and okay, but just average. Decent stay, nothing special. Check recent real guest photos before booking.

I was defrauded 2500rs because I used a gift ecard/voucher which was redeem but discount was not added

Recently, my friend and I visited Jaipur for a couple of days and stayed at Shiv Mahima Hotel. Unfortunately, it turned out to be one of the most unpleasant hotel experiences I have ever had. We arrived at the hotel around 9:00 AM, while the official check-in time was 12:00 PM. Since rooms were available, we requested an early check-in. However, the hotel charged us an additional ₹300 for the early access. In my previous experiences, hotels generally accommodate early check-ins without extra charges if rooms are vacant. Though disappointed, we paid the amount and proceeded with the check-in. The room itself was decent and reasonably clean, so there were no major complaints regarding cleanliness or basic amenities. However, the behavior of the hotel staff was not professional. Additionally, the room keys and other materials provided appeared to be of very low quality. On the same night, while stepping out for dinner, the room key broke as we were locking the door. We immediately went to the reception to report the issue and requested a duplicate key. Unfortunately, instead of addressing the situation calmly, the staff began blaming and humiliating us. They accused us of intentionally breaking the key, which was both unreasonable and upsetting. We tried to explain that such incidents can happen accidentally and that if we had broken the key intentionally, we would not have reported it ourselves. However, the staff was unwilling to listen and continued to insist that we were responsible. What should have been a simple resolution turned into a 20–25 minute heated argument. Eventually, when we asked for a solution so we could move on, the staff demanded ₹500 as a repair charge for the broken key. Considering that key repairs generally cost much less, the amount seemed excessive. Despite trying to reason with them, they were not willing to reconsider. To avoid further harassment and delay, we paid the ₹500. Overall, this experience left us feeling disrespected and unfairly treated. It appeared that the hotel was more focused on extracting additional money rather than ensuring guest comfort and satisfaction. Based on this experience, I would not recommend Shiv Mahima Hotel to anyone visiting Jaipur. Travelers should be cautious, as unexpected charges may arise during their stay. I also request FabHotels to review and monitor the conduct of properties listed under their brand to ensure such incidents do not happen to other guests

I booked Fab hotel Bohra International, Jaipur for 4 days and 3 nights through Booking.com, after carefully reviewing all the details and amenities listed on the platform. Unfortunately, my actual experience was completely contrary to what was advertised, leading to significant disappointment and inconvenience. Upon arrival, I was shocked to see that none of the facilities mentioned on Booking.com were provided. The room size was extremely small, and the bed was queen-sized, whereas the listing clearly mentioned a king-sized bed. Despite booking a Deluxe Room, basic toiletries were not provided at all. Additionally, the photographs shown on the platform depicted spacious rooms with a sofa, tea table, and kettle, but none of these amenities were present. The bathroom was in very poor condition and had leakage issues, making the stay uncomfortable and unhygienic. I immediately requested a room change or an upgrade, but the hotel manager refused outright, behaved aggressively, and spoke in a rude and unprofessional manner. I was asked to contact Fab hotel support instead. However, when I tried reaching Fab hotel customer care, the assistance number was non-functional, especially when selecting the option for help with an ongoing booking. I then contacted Booking.com customer support. Although the executive understood my concern, I was kept on hold for over 30 minutes while she attempted to contact the hotel, after which the call was disconnected without any resolution or follow-up. Since the entire payment had already been made, I had no option but to continue my stay, despite the distress and dissatisfaction. To add to the experience, when I ordered hot tea on the second day, it was served cold and of extremely poor quality. On the last day of my stay, another family checked in and faced the same misleading issues, which clearly indicates that this is a recurring problem and not an isolated incident. This experience reflects misleading advertising, poor service standards, lack of accountability, and unprofessional behavior, which is deeply concerning. I strongly urge the higher authorities to investigate this matter, take corrective action, and ensure that such discrepancies and treatment of guests are not repeated in the future.