FabHotel Talwalkars Serene Resort Couple Friendly

It was a great experience for 2 days... everything was amazing...food,staff, cleanness and specially the view from executive balcony..... fabulous experience....best property and best location....i would like stay again when come again...

We had booked a stay from 5th to 8th october at talwarkars serene resort, mahabaleshwar via fabhotels (booking id: esumcp). following is a set of complaints on our experience during the stay: 1. washroom window had slanting opaque glasses bit the strange part was the gaps between them. and, the alley behind this was the way to the staff restrooms. following is the image for your understanding. img_20191008_092816.jpg on noting this, we told the hotel staff regarding it. they got a cardboard and somehow tried to cover that up. following is the image of their wonderful effort. img_20191008_092828.jpg me and my husband were so afraid to use it after seeing that it was still visible. had to turn off the lights while using it. 2. the room's window was transparent with a curtain to avoid see through. it was absolutely dreadful to change clothes. when we said about this they said all rooms are similar + the curtains are sufficient. we requested for a room at a higher level to which they said those are not deluxe rooms (some triple something something hinting that we'll need to pay more). regarding the curtains, it also had a transparent lining + a lamp outside whose bright light irritated us during the sleep. following is another image: img_20191008_092536.jpg img_20191008_092709.jpg 3. minimum basic toiletries were absent. no soap, shampoo, toilet paper. when we asked for it, it was provided on just one day among the 3 days (they provided a shampoo and a soap "generously"). we literally had to ask for every minimum facility. img_20191008_092515.jpg img_20191008_092523.jpg 4. towels were dirty and having insects like spider in it. same goes for the bed. take a look at the following pictures: img_20191008_103403.jpg img_20191005_214407.jpg img_20191005_220148.jpg img_20191007_195749.jpg 6. me and my husband had caught cold and cough which worsened during our stay. so we asked if they could send the food to our room to which they called up and asked us to collect it from the cafeteria after keeping us waiting for 40 min. 7. we have stayed with multiple hotels partnered with goibibo and mmt and even oyo. they usually have a tag or something to allow us to inform if the room needs to be cleaned or at least tell us what to do if we want to get it cleaned. here they didn't care to do anything. we were supposed to give our keys at the reception and ask for them to clean it up. don't know how were we supposed to know that! even the water bottles were supposed to be provided they only when room service is done. so they charged us for the bottle they gave while dinner. this might look to be a small thing but it made our view of the hospitality really bad.

Nice

Buffet breakfast was awesome food quality is great staff was very helpful room are neat and clean

We had a awsome stay here.we had booked deluxe rooms and they were very spacious and clean.very courteous staff and quick service.just the rooms did not had kettle and the hotel is not on the main road it is little inside with bad conditions of road and entrance... otherwise all things are fabulous.

Great location, reasonable quality food, courteous staff, cleaned rooms overall value for money located at right spot to reach panchgani as well mahabaleshwar easily