One of the receptionist her name starts from L ( i font know her full ne she was very rude extremely rude and insulted us like anything asking too many personal questions also she told me I can leave the hotel and take my money back , she shouted like anything on us telling that she has full right to sSk anything becasuse of her my experience got very bad and I left hotel one day before yesterday because the aura atmosphere she created for us insulting shouting screaming was unexpectable in front of all other people

I booked this hotel a few days ago, primarily for its excellent connectivity, being conveniently close to both the airport and the railway station. The stay was comfortable, with all the essential amenities provided. What truly stood out was the exceptional service from the staff, especially Ayaz at the reception. He was incredibly responsive and helpful throughout our stay. We even left behind some valuable items, and Ayaz went above and beyond to ensure they were safely parcelled back to us without any hassle. His hospitality and dedication were truly unmatched. This was my first experience with FabHotels, and it turned out to be a truly worthwhile stay.

My Favourite location of choice of hotel Star residency hotel near by new International airport but I think so very very best hotel and comfortable by all room comfort stay & all staff behaviour is best and Reception boy is very best behaviour and body language all room provided by AC,TV, Gijar etc.Star residency hotel is the service of all compare of economic cost & network is fully.

I have a bitter experience while leaving the hotel. Today morning at 4 am while checking out it was heavily raining and it was very difficult to cross over to the road to catch the taxi for airport as the ground between the hotel and the road was full of slush and water. I had to cross over through knee deep slush water to catch the taxi. I had to travel through out wearing smeared shoes and pants. If there is no proper access to the hotel from the road , it will be very difficult during rainy season.

This place is ideal for a stay with two people. The rooms are clean, neat, and well-maintained. However, they are a bit compact for three guests (especially if traveling with a child over 3 years old). Occasionally, there was a drainage smell, which could be improved. The location is excellent right on the main road, very close to the visa office and Jio World Centre. The standout feature is the friendly and supportive reception and staff, who made the stay comfortable.

Mixed Experience – Helpful Staff but Unjustified Extra Charges We recently stayed at Hotel Prakash Inn after a long 700 km journey from the South. While the hotel itself was decent and the service boys were extremely helpful—especially Mohsin, who went out of his way to assist us throughout our stay—our experience started off on a sour note. Upon arrival, we were charged ₹500 extra per room for an early check-in, even though the owner wasn’t around and it was the receptionist’s decision. Despite explaining our exhaustion from traveling such a long distance, the receptionist insisted on the charge. We paid it simply because we were too tired to argue further. Other than that, the stay was comfortable, and the staff (apart from the receptionist) were courteous and attentive. I would recommend the hotel for its service team, but management should reconsider how they handle early check-ins, especially for guests arriving after long journeys. The hotel Rooms need a bit of paint and the new linens or washed linens every time for a new check in

Absolutely Disappointing Stay Would Never Recommend! I recently had one of the worst hotel experiences at The FabHotel Twigo Inn. Right from the moment I checked in, things started going downhill. 1. Room #1 Cockroach Haven: We were initially given a room that was not only poorly lit but also infested with huge cockroaches. The walls were damp and in terrible condition. When we brought this up with the staff, we were told the blame lies with the rainy weatheras if that justifies such unhygienic conditions in a hotel that claims to offer decent accommodation. 2. Room #2 Leaking Ceiling & AC: After several complaints, we were finally shifted to another room. Unfortunately, this one was no better. The bathroom ceiling was leaking, the AC was dripping, and to top it off, when I woke up the next morning, the entire floor was wet. It was incredibly unsafe and downright miserable to stay in such conditions. 3. Room #3 Dirty Bathroom & No WiFi: The second day, after more complaints, we were moved once againthis time to our third room. The condition here was also far from acceptable. The bathroom was dirty, and the WiFi barely worked. At this point, I had completely lost hope in the hotels ability to provide even basic comfort and hygiene. Photos vs. Reality: The rooms looked nothing like whats shown in the pictures online. This hotel seriously needs to verify and update the photos they advertise because they are completely misleading. To make things worse, when we asked for a cancellation and refund due to the appalling conditions, the management outright refused. They had already charged us in full before we even saw the room, which left us with no choice but to stay. Overall, it was a terrible experience and I wouldnt recommend this place to anyone. Avoid The FabHotel TwigoInn unless you want to waste your money and ruin your trip.

Extremely Disappointed – No Support for Medical Patients and Misleading Information I had a deeply disappointing experience at Fab Grand Heritage Hotel BKC. After a long and tiring journey, we requested early check-in—something that was clearly confirmed by Fab Hotels beforehand, along with assurance that a ground-floor room would be available. Upon arrival, not only was early check-in refused despite our willingness to pay for it, but we were also told there were no rooms on the ground floor. The only available room was on the second floor, which was simply not an option due to medical reasons. What's worse is the complete lack of empathy shown by the staff. Rather than assisting, they were argumentative, dismissive, and spoke in a loud, disrespectful tone. It was heartbreaking to see that even though the medical condition of the guest was visibly apparent, there was no attempt to help or accommodate. There was no compassion, no humanity. India is growing fast economically and culturally, but basic human values like empathy and support—especially for female senior citizens and medical patients—seem to be missing in places like this. It's upsetting to think that in a country known for its hospitality, guests in pain are treated this way. We have a lot to learn from developed countries where care, kindness, and even love for animals are prioritized far more than what we experienced here for human. I would not recommend this hotel to anyone, especially those traveling with elderly or ailing family members. A place that cannot show basic human decency is not worth staying at.

This has been one of the worst experiences of my life. I booked a hotel through your platform, trusting your service, only to arrive at a property that was nothing short of a nightmare. The room had no air conditioning, was filthy, and reeked of a foul, unbearable stench—like something rotten. To make things worse, your customer support was completely unhelpful and indifferent. It's clear that this platform is misleading users under the guise of being a hotel booking app. To all fellow travelers: you're better off walking around and finding a place in person than relying on this app. This has been nothing but a scam.

I had booked a room in Fab Hotel 3 days in advance. After traveling in train the whole night, I reached the hotel at 5 in the morning and after going to the hotel I found that no room was booked for me. After that I roamed around for 2 hours, then they booked another hotel for me. So please do not book in Fab Hotel, they commit fraud and I have put my complaint against them in grievances. So don't booking with fab hotels.