Nice service staff bevihar excellent service for vijay

Average, No hot water, insects inside room, AC is working slow, Fan is not working smoothly, no Aqua Guard water filter,

Fan was continuously making noises, room was not good, staff is unprofessional

Pathetic Place where poo was spoiled around the corridor and the bedroom had stinky smell and washroom was too dirty and bedroom linen were stinking very rotten and the wastebin was too dirty which was manual to open and was covered with sticky things which seems like yuck....

booked this hotel as it was the only one near the examination centre where my son was appearing. We had driven from Mumbai to Nashik. Upon reaching the hotel, the parking area was congested, and we received little to no assistance from the hotel employees as we navigated the parking conundrum. The morning receptionist was very uncooperative, condescending, and disdainful in his tone; it seemed that he was doing us a favour. He looked like he was not at all happy seeing us. There was no smile on his face. He had no training in greeting the guests. Upon discussing the position of our parked car, he rudely and superciliously said that "It's your Mistake, you parked in the wrong position.” We demanded to check the room we had booked and found that the toilet commode was brownish. Upon informing the receptionist, he said, "What can you expect out of a 10-year-old Hotel?". Eventually, we got the room changed. The TV in the room had signal issues. Two staff members tried and changed the faulty setup box, but all was in vain; it was the only excusable issue, as it was probably due to the drizzle. THERE WAS NO HEAVY RAIN. We thought that we could head for a shower before bed, but alas, there was no hot water. We raised a query at the reception and requested hot water. The staff told us to run the tap for 10 minutes. We ran it longer, but to no avail. We had booked and paid for an included breakfast, which we could not have as we left the hotel early for the Exam Centre. We requested a cup of tea before leaving for the exam centre, but it was told that the hotel could not even arrange for a cup of tea or coffee before 08:00 in the morning. I requested the Hotel and inquired if they could arrange a cup of tea or coffee from outside, but they denied. Although the Infrastructure of the premises is promising, the behaviour of the staff is inexcusable. It is the small things that need to be taken care of. Please find the list of items that I did not like in Room No. 205. 1) Unwashed Curtains with possible fungal growths -The right side curtain at the bottom was soiled with black stains. 2) The TV & Setup box wires were left cluttered. 3) The louvre of the bathroom was broken. 4) A toilet paper roll was not provided. 5) Electric fittings were Untidy. 6) The towels were aged.

Room jisa dikh rha th vse bikul nhi h cleaning to h hi nhi n wasroom n room

Not as shown as picture shared

Dirty Room and Poor Customer

I had initially booked FabHotel Rama Palace which had better location and amenities but myreservation was moved to FabHotel Balaji Inn. The moment I checked into Balaji Inn I was told that there is a pricing discrepancy between both hotels. Instead of resolving it amicably between 2 hotels they wanted me to do it through Make my trip (MMT). The sour experience started at checkin itself. MMT contacted Rama Palace. Rama Palace contacted Balaji Inn and eventually the issue was resolved and i was checked in. Inside the room, the TV did not work, the bedsheets and pillow covers seemed dirty, While the A/c was under performing but that was the only thing that helped me to stay through 1 day. While the initial booking at Rama Palace had amenities like Telephone, Seating area, Safe, mineral water, Ironing board, Toiletries but Balaji Inn only had an A/C, a bath towel and 2 Medimix soaps. My package included breakfast so I enquired where will it be served. I was told that i need to go to the nearby restaurant. The hotel would call the restaurant and inform them that I was coming. When i visited the restaurant it was spawning with people and I had to wait for my turn, so I left the restaurant without having breakfast. The way both the Fabexpress hotels manged the booking was extremely poor and hence I would rate my overall experience as poor.