The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. Staff at the reception was kind and really helpful. They were able to solve all our problems, from ordering a pizza until booking airplane tickets. The hotel also offer a good service in its travel desk.

Had a very pathetic stay at hotel . Unhygienic rooms and toilet. Cockroaches are roaming around everywhere in room. Water leakage from Air conditioner whole night which was disturbing . Pls don't take complimentary breakfast package as they are having Poha and Upma only for breakfast. Pls remove this property from Fab hotel tie up as it is not meeting standards.

Room Housekeeping is no good. Cockroach is living. Complimentary water is not provided. Hair dry is not available. Staffs are all kind and generous. Hotel is closed with Air port and bus stand(terminal)

Hotel we booked in Aurangabad , Heritage Palace is really horrible and most unhygienic hotel I have seen till now. Called many times to the Fab customer care number and no use. 30 min resolution and alternative will be provided they said but no call received.Faced a bad experience with Fab. I will never prefer Fab again and do not refer also.How can u tie up with such dirty hotels. According to your terms it is mentioned all amenities but no cleanliness, no TV working. I need my money back which I paid and with a kid no option staying for today night in this room.We will checkout tomorrow morning.Atleast compensate with my money back for this horrible experience.Attached the photos for proof.If we on AC dirt will come that much dust in AC.

Poor Service. i had booked the one day ago paid booking. While I have been reached at the hotel they told they have extra booking that's why we cannot allot to you room. We will refund the amount. You can check another hotels. Call to customer care also they said the same. You can find out another hotel we will refund your amount. Paid 700 airport pick up & 300 pay extra for Searching another hotel. Too much harrasment, too much unprofessional.

I was disappointed to find that my room was not clean. There were stains on the carpet, dust on the furniture, and the bathroom was not properly sanitized. I had to ask the staff to clean the room again, which was a hassle. I woke up with bed bug bites all over my body. I was horrified and disgusted. The hotel staff seemed to be aware of the problem, but they didn't do anything to prevent it. I will never stay in this hotel again.

No Ac working in the room,no towel or soaps provided, cushion were so dirty that you cant even think to put your head on that. Stinky room with zero maintenance donereceptionist is like that he is doing the favour on you for giving this so much shitty room .approx 2000 rupee for so much bad and messy property room ..!!

Inspite pf payment for 2 room booking with breakfast , hotel manager denied the breakfast ! This is so sad. You guys are way behind Treebo and booking . Com. For you this is very small thing but in long run these samll things can get you down. Hotel manager must be punished and weitten apology is must . Must pay for insensitivity and dishonouring contract .

Pathetic and third class rooms. Ac room but the water is continuously leaking from AC. When asked the hotel attendant, he asked to switch off the AC for which we have paid for the AC charges..! Definitely do not ever go with this hotel…! Worst ever ..definitely do not deserve even 1 star!

Rooms are not clean you should ask anything basis things just like towel water bottle they are not provided I will never ever recommend this hotel in future you should go others hotel but not this