Nice clean rooms with good lighting and well maintained

Excellent hotel in the heart of city, helping staff. Rooms of different sizes improves flexibility.

Allover is superb Ashish mohan Ambshata

Amazing place to stay... Staff.. food .. everything was great..

I hosted my family for my weeding in it. We had a great experience with owner, staff. Rooms were very neat and clean, food quality was good. Staff were in service day and night, decoration was done in budget and according to our plan

Very spacious and well maintained rooms. Excellent location very near to Ranchi Railway Station but in a very calm and quiet place.

I have stayed at this property 23 times over the past two years, but unfortunately, this visit was a disappointing experience. The property itself is good, but the management and service standards have declined significantly. I made a corporate booking for a three-night stay this week and was surprised to find that a premium suite lacked basic amenities such as soap, a shaving kit, and a dental kit. Additionally, the bathtub was dirty, and the bathroom hygiene was not up to the expected standards. The most disappointing incident occurred on the third day of my stay when there was no water supply from early morning. While such issues can happen occasionally, and it's ok can happen at our home but the way the situation was handled was unacceptable. I called the reception at 7:30 AM to report the issue, but there was no response or assistance until 9:30 AM. Not a single staff member came to check on the problem or provide an update. The property has great potential, but the people managing it appear casual and not serious about guest concerns. Complaints are not handled with the urgency and professionalism one would expect. Overall, the property is good, but the management and customer service need significant improvement.

Review of Hotel Emerald, Ranchi (Stay: 21–22 February 2026) I checked in at 7:00 PM on 21st February 2026 and checked out at 7:00 AM on 22nd February 2026. The booking was made through the Agoda platform. Unfortunately, my experience at Hotel Emerald was disappointing and far below expected standards. The deluxe room initially allotted to me on the first floor appeared to be one of the oldest rooms on the property. It had visible wall seepage issues and, surprisingly, no intercom facility. For any basic requirement, there was no direct way to reach the front desk from the room — a fundamental hospitality shortcoming. Upon raising the concern, the room was changed. However, after shifting and inspecting the bathroom, I discovered that the geyser was not functioning. This required another room change. While the staff did respond to my requests, the repeated need for relocation reflected a lack of proper room inspection and quality checks before guest check-in. In the final room provided, essential facilities were functional, but there was still significant seepage in the bathroom area. By the time everything was sorted, it was already around 10:30 PM. Instead of resting after a long day, I spent considerable time dealing with room issues. I have stayed at multiple properties across different hotel chains, and this experience felt as though basic quality control processes were missing. It appeared that rooms were being allocated without proper maintenance checks, leaving guests to discover problems after check-in. While I did not take photographs, the inconvenience and disturbance during a short overnight stay were significant. I hope the management takes this feedback seriously and implements stricter room readiness inspections to avoid similar experiences for future guests. Overall, the stay did not meet expectations due to maintenance lapses and inadequate pre-check quality checks.

It's near Firayalal Public school,Ranchi. Very old building. If I book on the spot I will reject the hotel. I booked through booking.com. Room was large & bathroom was ok. But they denied complimentary breakfast which I took when I booked through booking.com. I stayed there for 4 nights. On the fourth night there was frequent power cut in the hotel. It was horrible experience. Location was ok