Good service in hotel Genuine rate room Or staffs are polite

Had a truly amazing experience! Every bit of it was totally worth it. The staff was extremely cooperative and helpful throughout. They assured the best quality — and honestly, they delivered even more than expected. Thank you for going above and beyond to make it so special. Totally worth it! Highly recommend!

Great location for shopping and food. Have a good stay

Smooth check in , staff very helpful with customer,main Road hotel, neat and clean room ,next time visit in Surat stay same hotel.

FabHotel Happinex can be a good value-for-money option if you're comfortable with basic, no-frills accommodations in a prime location. That said, experiences vary significantly—some guests had clean, comfortable stays, while others faced serious hygiene or service issues. It’s best approached with careful upfront communication and a backup plan just in case.

Not clean lift was dirty. No cold water for drinking. No hot water in bath taps

⭐ Rating: 1 Star Absolutely terrible experience!! Please don’t make any bookings in this hotel. I had booked a room through FabHotels for 1 night on 7th August 2025. I paid ₹452 in advance during the booking (total amount ₹1,505). But when I reached the hotel, the property owner rudely refused to acknowledge the pre-payment and forced me to pay ₹1,307 again to check in. Despite showing proof and contacting FabHotels support, no help was provided. The hotel manager was ruthless, had no manners, and behaved very badly. I was basically forced to overpay just to get the room I had already booked. This was clearly mismanagement or a scam, and I still haven’t received a refund. I would rate this hotel in negative marks if that was possible. Extremely unprofessional behaviour by both the hotel and FabHotels. Avoid this property at all costs.

The hotel pictures were good on the website, however once checked in it was far from good. The property charged the room rent before check in. The AC cooling was just about OK. The handwash was clogged. The toilet handshower was not working - the water just trickled when used. Bad bed linen. Toilet door jammed - would not close. No towels No shampoo / toiletries Staff were informed of problems yet they did not respond. It is quite common to find unmarried couple using this property for a couple of hours. I had made a booking for 2 days, but checked out of the hotel the very next day because of not only the pathetic quality of amenities, but also because this was used for neforious purposes. I asked them for a refund for the unutilisied 1 day and they refused. Fearing that these people have muscle strength - just walked out of the hotel. Strongly urge travelers to avoid this place.

The hotel was not clean at all and was very unhygienic there was rat and insects in the room as well as ac was leaking throughout and not working we had very disappointing experience.

Very bad experience for booking this hotel. I had book this hotel from booking.com the room photo does not match. I never suggest anyone to book this hotel. Despite of giving this much amount it is worthless. Room is very dirty, no proper service, ac remote not working. I kindly request not to book this hotel.