Every thing is fabulous from the hotel point of view very nice staff and great service but hopeless services from fabs end they are not bothered to check the facts from their end in my case for some reason the hotel kitchen was closed temporary but fab customer service told that it is working and u will have dinner .that to also after checking from their end Next they r not even bothered to check the address of the hotel really irresponsible attitude from fabs end zero stars for them

Had a very pathetic stay at hotel . Unhygienic rooms and toilet. Cockroaches are roaming around everywhere in room. Water leakage from Air conditioner whole night which was disturbing . Pls don't take complimentary breakfast package as they are having Poha and Upma only for breakfast. Pls remove this property from Fab hotel tie up as it is not meeting standards.

Worst staff ever ! We reached at hotel around 3.30am and the staff was well asleep nobody to assist us with the room even though we had made pre booking and mentioned that we would be arriving early morning. I was travelling with me sister brother in law and niece, after about 30-45 mins of delay the manager asked for Id and after verification denied the room service because *apparently accordingly to their law two male and a female cannot stay in a single room!* And even after requesting we had to leave at 4 am to find another place to stay ! Worst experience with the hotel staff and Fab hotel do not engage with such pathetic services. Also there were drunk people outside the hotel with there car and the staff was afraid to say anything and just kept licking their feet like a little coward puppy!

I am writing to express my disappointment with the behavior of the staff at your reception counter during my recent visit. We arrived at your hotel around 2:00 AM, hoping for a smooth check-in. However, the manager on duty was extremely arrogant and uncooperative. Despite our polite requests and the apparent availability of rooms, he outright refused to provide us with accommodation. His exact words were: “Main nahi deta, jahan jana hai jao” — a highly unprofessional and disrespectful response. This experience was not only frustrating but also distressing, especially at such a late hour. As paying customers, we expect a basic level of courtesy and service, which was completely lacking in this instance. I hope you will look into this matter seriously and take appropriate action to ensure no other guests have to face such treatment in the future.

Hotel we booked in Aurangabad , Heritage Palace is really horrible and most unhygienic hotel I have seen till now. Called many times to the Fab customer care number and no use. 30 min resolution and alternative will be provided they said but no call received.Faced a bad experience with Fab. I will never prefer Fab again and do not refer also.How can u tie up with such dirty hotels. According to your terms it is mentioned all amenities but no cleanliness, no TV working. I need my money back which I paid and with a kid no option staying for today night in this room.We will checkout tomorrow morning.Atleast compensate with my money back for this horrible experience.Attached the photos for proof.If we on AC dirt will come that much dust in AC.

Poor Service. i had booked the one day ago paid booking. While I have been reached at the hotel they told they have extra booking that's why we cannot allot to you room. We will refund the amount. You can check another hotels. Call to customer care also they said the same. You can find out another hotel we will refund your amount. Paid 700 airport pick up & 300 pay extra for Searching another hotel. Too much harrasment, too much unprofessional.

The room shown in the pictures was way different than the actual. The pillow covers were old and bad condition. No handwash or basic hygiene like distbin in the room or bathroom. Spotted cockroaches in the bathroom and the room. No full time staff at the reception. As a single woman occupancy I did not feel very safe due to lack of staff and safety latch on the main door. As a Fab Hotel brand, this did not match any standard.

Worst hotel enlisted with Fabs. Dharamshala type room. No drinking water and glasses provided throughout the stay. Bathroom lacks even a nail to hang a towel. Complimentary breakfast was like an obligation on customer. Daily poha and upma served in breakfast. Room service is third class. If these type of hotels are added in fab list then better I should delete it's app.

Inspite pf payment for 2 room booking with breakfast , hotel manager denied the breakfast ! This is so sad. You guys are way behind Treebo and booking . Com. For you this is very small thing but in long run these samll things can get you down. Hotel manager must be punished and weitten apology is must . Must pay for insensitivity and dishonouring contract .