Very good,

This property is Situated on a busy road. Easily accessible. The alloted Room was comfortable, neatly arranged cot mattress okay. Lift facility available. No restaurant attached. We have to make use of the online food supplies. About the reservation process: I had done the room reservation through the Fab hotels network. But during the check-in time, 'Fab hotel' was not in the picture. I think the 'Fab' people are partnering with the Rotano Suites only for the reservation process. Also the display board of the property shows the name 'Rotano Suites' only and not as per the Google information. 'Fab hotel' is not displayed any where and so there could be a little confusion while check-in. Otherwise everything is ok for the budget friendly price. Electric kettle and accessories are provided. TV/cable was not working. We didn't check the AC because the weather was too cold. Hot water was available through the electric geyser. Bathroom was also neat and clean. Receptionist and the house keeping boys were very friendly and cooperative.

I stayed in this hotel booked 2 rooms for me and my son with family.they provide tea kettle with glasses and tea bags.rooms areAC but cleaning was not done every day .The nextbproblem I faced was no resturents while you can book with breakfast for Rs 150 incl delvey for one person.i just brought food from nearby Udupi resturent cheap only 150 mtrs away near to the highway junction.the best part is the counter person after preparing all bills and closing the account, suddenly came for a penalty pay for a temporary stain on the blanket cover for which he asked 300 rs. for drywash.When I refused he was acting as if he was giving something free.the room is alloted with clean clothes has to be cleaned after each occupants vacate but after vacating they wanted us to wash thier clothes.it was a pathetic confrontation .He was realy trying to make situation bad due to arrogant behaviour when I asked his inventory to know rules and the reciept of inventory that cloth was bought he said it is there while booking.moreover one of the rooms 201 was having a shower system u/s for which I didn't even complain all good but staff has to be good to customers whatever it may be.hope the management notes and teach the admin.rest is good

I have seen cockroach in one of the rooms.Bucket in the bathroom is old. Towels are old and worn out. Also even though I paid for my kid and my stay in advance in redBus,the hotel management said that they got details of only one adult and not my child.Then i called up fabhotel which is vain and blamed redBus..RedBus executive tried to convince the fabhotel management but they had asked redBus to update my stay as two adults in their website which was not possible. Finally the property management allowed us at 11.30 pm. Looks like Employees are not to be blamed, they are nice people but the fabhotel management handling is verybad.Even my redBus connected booking contact was not validated by fabhotel automated customer care. So the crux is Fabhotels is lethargic, unprofessional and not using latest updation into consideration.

Had a worst experience

I strongly advise against choosing this hotel based solely on its Google photos and description, as they are highly misleading. Most of the information presented online does not reflect the actual condition of the property. There was no hot water facility and no proper Wi-Fi. The room was neither clean nor well maintained as shown in the pictures. No water bottles were provided, and even the most basic amenities were missing. Hygiene standards were very poor—the bedsheets and pillowcases were old and dirty, and there was mould on the ceiling. We were extremely unhappy during our stay. At night, loud noise from the reception area could clearly be heard in the rooms, making it difficult to rest. The overall experience was very disappointing. The hotel was also difficult to locate. The entrance is not from the main road but from the backside, and there is no proper signage to guide guests. Additionally, although the Google listing mentioned that breakfast was included, no breakfast was provided. Even tea had to be paid for separately. Although the standard stay was from 12:00 noon to 11:00 a.m. the next day, the staff began insisting on checkout from 10:00 a.m. onwards, which was inconvenient. Although few staff members were polite and helpful. However, considering the poor maintenance, lack of hygiene, misleading information, missing amenities, and checkout pressure, I would not recommend booking this hotel. It does not match the description provided online.

If i could give it less than 1 star, I would. This has to be the worst hotel booking experience I have had in my life. The receptionist/property manager called Pavan was super rude and spoke to us in a threatening voice and also shouted at us. We got really bad vibes from the person, and after checking the state if the rooms with paint chipping off the walls, walls cracked from top to bottom, dirty floors, we decided to cancel our entire booking. The property manager denied accepting the request that had been raised through the app and asked us to contact customer care. The app clearly mentions that the property needs to cancel the booking, and he even showed up the email and refused to cancel it. We made the mistake of not reading the previous reviews where so many people spoke about the same issue of rude property manager and staff and booking issues. Horrible horrible and genuinely scary experience. Fab hotels! Do better. Do a better check of the hotels you are managing, or you will keep losing customers to other hotels.

Subject: Urgent Complaint – Unprofessional and Aggressive Behavior by Hotel Receptionist Don’t Book this hotel unsafe for family I am writing to report a very disturbing incident that took place at your hotel around midnight (12:00 AM). The hotel receptionist behaved in a highly unprofessional and aggressive manner. He came to my room, knocked on the door, and then began to argue and fight. He refused to allow me to close the door and forcefully pushed it, attempting to enter my room without permission. His behavior was threatening and made me feel extremely unsafe. Based on his actions and condition, I strongly suspect that he may have been under the influence of alcohol at the time. This kind of conduct is completely unacceptable and raises serious concerns about guest safety. I kindly request that this matter be investigated immediately and that appropriate action be take

Well, that was a first. The receptionist /self-appointed manager Pavan is a joke. How can you call yourself a hotel manager while being rude to customers to the point where you are shouting at them and walking out on them? Does not even know how to operate basic booking.com reservations or cancelation procedures. He will not take accountability and tell you to call customer care. He will not bother with anything. Bro, change your career path if you cannot keep a straight face in front of a customer and not keep your temper. Get away from a front desk. You're the biggest joke I have seen in the industry. After reading the comments I can see this is a recurring theme at your hotel. Maybe it's time to start reflecting. Food for thought. To all, so many other options out there, wish you a pleasant experience.

Very bad experience. No water bottle was provided. The room boy pressed the bell once and directly opened the door without the guest’s permission. There was no bathroom mat. Do not book the complimentary breakfast — it is arranged from outside and comes as a parcel. If all rooms are booked, even bath towels are not available; it’s better to carry your own towel from home. Overall, it was a completely bad experience. The staff are not trained on how to behave with guests and they have no idea how to manage the hotel. Our company booked this stay through Compact, and I have informed them not to book this hotel for anyone in the future. Really a very disappointing experience