Awful service. They changed the room in between so we had to shift only because they gave the booking for entire floor to someone else. And then the room alotted to us didn’t had a key so we spend half day with no electricity. Not to mention food that we ordered was plain khichdi and it took them 90 minutes to provide that. I wish i could give them zero star.

I booked a one-night stay at this hotel for my parents, who were in town for a check-up at Fortis Hospital. The experience was absolutely pathetic. My parents reported that the room was extremely smelly and the bathroom lacked an exhaust fan. Worse yet, there were mice throughout the hotel, and they even found mouse droppings in their room. This stay was not even worth 500 rupees, let alone the 1900 I paid. FabHotels is misleading customers with their listings. Because of a medical emergency and my parents being unfamiliar with the city, we were stuck with this horrible experience. I wish I could give a negative rating. Do not stay here—it is easily one of the worst hotels in Mohali."

Don't book this hotel. Not for family atleast. Very rude staff. No respect at all to the customer. You will feel humiliated. The room I have been offered is already occupied by some others. If I would have provision to post photos, I defenately would have shared those photos.

Their service has been extremely disappointing due to personal reasons, I had to cancel the hotel 3 days ago, and now they’re unresponsive. The customer support team isn’t picking up calls, and the reservation team isn’t offering any solution. Despite taking full payment at check-in, they’re not processing my refund. It’s frustrating and needs urgent attention.

It was dirty room or insect was on bad....very bad experience with fabhotels or property. Still skin have too much infection. Already informed at hotel or fab customer care but not any solution.

Food quality is way too bad....we have ordered paratha...and there was mosquito in the paratha... When we complain to the manager..he started to give the explanation Way too bad experience, never recommend to anyone Stay away from this hotel Never come here, it's better to stay outside rather than this hotel It is pathetic. I have taken there premium room, room was also not that good And food was totally pathetic I urge fab hotel to get deassociated with this hotel, other there brand will go in waste

Sorry to say thi's your rooms are very dirty the wall having shoe marks and the bed sheets are very dirty bathrooms are not well cleaned the beds have cigarettes mark ashes are spread in the room your staff attend the customer very rudely... I am not satisfied and this hotel is not made for Staying.

The Worst Hotel Experience I’ve Ever Had – Avoid at All Costs I've been using Booking.com for almost a decade to find hotels. Until now, I have never written a negative review. As a business owner myself, I know how damaging a bad review can be. But what happened to me at HOTEL AMBASSADOR SUKHNA LAKE CHANDIGARH was outrageous, and people deserve to know the truth. A few days ago, I booked three nights at this hotel in Chandigarh. Let’s start with the location: the hotel sits on a loud, chaotic street that feels more like a filthy alley in Old Delhi than a peaceful getaway. When we arrived, before we were even shown the room, the owner demanded full payment in advance. This has never happened to me in any Indian hotel before. I insisted on seeing the room first. The room was on the 4th floor with no elevator. The hallway stank of cigarettes. The room itself? A complete scam: The room I booked was listed as 17 square meters – the one I got was barely 11. The listing claimed a lake view. That’s a lie. There is no lake view from anywhere in the hotel – only a view of the noisy, grimy street. The bed was described as a Large Double Bed. In reality, it was 140 cm wide – a standard, small double at best. As if that wasn’t enough, the room’s window was made of cheap, paper-thin glass. In cities like Delhi or Mumbai, even budget hotels use thick glass to block street noise. Here, we could hear every horn, every shout, every machine from the workshops outside. It was impossible to rest. While I stood there, visibly unhappy, the hotel manager threatened that he would charge my card through the site if I didn’t pay in cash immediately. I panicked and paid him – a huge mistake. We sat in the room for ten minutes trying to figure out what to do. It was unbearable. Instead of a peaceful lakeview hotel, we were trapped in a noisy dump. I went back downstairs and asked to cancel the reservation. The manager refused, saying it was “already submitted to the system.” I called Booking.com customer service, waited 20 minutes, finally got a rep, explained everything. She spoke to the manager – who flat-out refused to issue a refund. Her only offer was a 10% refund if I could somehow prove the room didn't match the description. Eventually, we threatened to call the police if he didn’t refund the money. Under pressure, he agreed to refund just one night out of three. We had little cash left, so we took the partial refund and left. This was the most disgusting hotel experience I’ve ever had. But beyond that, I want people to know: Booking.com charges hefty fees but does nothing to protect you when shady hotels cheat their guests. This platform failed me completely, and I will never use it again. I will also make it my mission to spread the word that Booking.com is unreliable and unprofessional.

Dirty unmaintained rooms. The guy in staff is really helpful and sweet but the condition of the property is just awful. The bathroom and the room smelled weird. There was fungus on the room walls and pillow case. The location of the property is also in a really cramped really small lane.

I booked rooms for 7(seven) day wef from 24/1/25 to 30/1/25 night by depositing Rs 4,000/- in advance although it was mention in the ad that 'no booking fees will be charged'. In reality this hotel name was not in the locality but I have been offered one hotel with very non-spacious rooms which is not similar with the pictures shown in the ad. I have been offered another hotel named 'Arjun Hotel Diamond' which the Uber, Ola and Taxi Drivers were not known the location. Secondly, the receiptionist cannot speak or understand English and this is a very big problem. At the time of checking out the room rent was served to me and no adjustment for the advanced payment can be done and this is what the receiptionist answer my question about the adjustment of the advance payment-"talk to the company, we cannot do anything from this hotel" he said,oooooh where did the advanced payment fly away? Thirdly, the walls and floor of the rooms which we were occupying for the two nights were so dusty and finally I have decided to shortened my booking period and shifted to another hotel which was clean, cozy,spacious and good service rendered to us. This Hotel was located in the area where there is a place for dumping of domestic wastes which were the feeding point for stray dogs and cows and I WILL NEVER EVER WILL ACCOMODATE AGAIN.