Your staff are excellent and courteous. Rooms are good

Night support could be better and more courteous, breakfast option was available on booking.com but was canceled when someone from fab called and asked for advance payment thereby canceling that reservation and provided a direct booking with no mention of cancellation of breakfast or the booking.com reservation cancellation

Good for the price, not to expect more.

Rooms are very small, and when I see room in online then very good size room but still I coming then very bad condition and location is not good for beach and not worth it for money

Booking through Fab Hotels of the Serviced Apartment is a nightmare. I wanted to change the arrival time and get in touch with the Facility. The phone number given is that of a Call Centre. I contacted on 18th July twice and on 19th, SEVEN TIMES and twice even after I landed in Chennai. It was the same on all occasions - the IVR will say for contacting the Reception dial 6, the reply is, "our team will contact you soon" and disconnected. Even after 9 attempts to contact, nobody from Fab Hotel (perhaps an aggregator) ever replied. I had to manage with the Hotel for early arrival after a discussion. And regarding the Tree Service Apartment, rooms are comfortable, easily accessible and a little off the main roads. Service is satisfactory. NO food is available. When the Attendants bring food or coffee, the rates are exorbitant (compared to the Area and nearby Hotels). General maintenance is Average. The whole experience was awful. I can only give TWO Stars. **

Room was stinking

Horrible Booking experience, After making the FULL paytment on your website, I did NOT get any "Confirmation or BOOKING ID" even after amount was deducted from my Credit Card. I had to call 15 times, painstakingly after explaining to many people, I was repeatedly asked for the BOOKING ID, One person keeps on sending whatsapp messages asking me to pay "again" for the same stay, Another person keeps on sending emails also asking me to pay, even after sending screen shot of payment made, I got response "booking CANCELLED" AGAIN SOMEONE on whatsapp "ROYARUMITA490" 9289770237 says "from fabhotels Sir, if you have already paid...pls share screenshot with transaction id..." after sharing screen shot of payment made, she messaged "yes you have booked... Then again I got the email from "Dev Negi, Customer Delight Officer" as shared bellow !!! Believing this email, I went to The Hotel, To continue my disappointment I was informed That there is NO BOOKING in my Name ??? again I had to call THREE times from The Hotel and spoke to Poonam who asked me to BOOK again and adjusted my payment of 1277 and asked me to Pay an EXTRA 102, being the difference amount for "PAY AT HOTEL" I had paid 1277 as FULL PAYMENT FOR PAYING ONLINE WHILE MAKING THE BOOKING. So I had to make over 18 calls to 7042424242, many whatsapp messages to 9289770237, several emails to feedback@fabhotels.com and STILL HAD TO WAIT FOR MORE THAT ONE HOUR AT THE HOTEL, AND FINALLY PAID EXTRA 102 AND THEN GOT MY STAY. BOOKING MY STAY WAS A TERRIBLE EXPERIENCE.

1) the front picture of building is clearly photoshopped, you can see it on Google Maps. Instead, the hotel is located between two slums - one completely abandoned and the other partially. 2) The room was full of cockroaches and mosquitoes, especially toilet. About the last we had no idea where they were coming from since we did not open the window. It turned out that the cockroaches and mosquitoes came from ventilation shaft which seemed located on the side of the abandoned house. It seemed like a not a big deal until yesterday when I had gone to toilet and heard a rat scream in the other side of the shaft. Ran out because of that reason. My mom got even a roach on her bed. 3) The beds did not have the colourful top sheets shown in pictures and the water boiler was not working, it was broken. Yesterday we asked reception and cleaning lady three times to clean the room and change bedsheets, we were away all day and thought not to disturb them to do it. We asked to change bedsheets because they were full of brown and red-ketchup like spots , not clean at all. We came home around 11:30pm and nothing was done, floor dirty, sheets not changed, rubbish bin still full. Overall, all the 3 days were without room service, there was not even a hair fan and warm water, so we are not sure it counts as a 3 star hotel?? 4) when we arrived we had to ask for towels since of the two beds there was only one towel, not even for hands in toilet.

1) Poor Service in Canteen: The canteen staff, especially the captain named Prisha, responded rudely when we requested an extra small bowl of coconut chutney. She said in Hindi, "Kitna khayega? 2 plate ka chatni bheja hai na, aur kyun chahiye?" This was very unprofessional and insulting. 2) Cold Food: Food served in the canteen was not warm. We expect at least freshly heated meals during our stay. 3) Misleading Information About Complimentary Food: When we called before booking, we were informed that omelets were complimentary. However, after check-in, we were told omelets are chargeable. Only after raising concern did they provide it complimentary. 4) Room Size: The room was much smaller than expected and not as depicted online. 5) Wi-Fi Issues: The Wi-Fi was not functioning properly, which disrupted our work. 6) False Listing on MakeMyTrip: The listing claimed the availability of a washing machine. However, we found only paid laundry services were offered, which is misleading.