Very good

Average hotel. Not very hygienic. Balcony adjacent to the room was dirty. Dampness in the walls. Staffs were cooperative.

All the hotels I have stayed in in my life, this hotel has been the worst experience I have had. I booked Fan Downtown from Fab app but there were no sign of Fab Downtown at the mentioned address. I was searching for the address for more than half n hour along with my family and luggage. Instead of Fab Hotel, they gave us the Citymax Hotel along with the same address. Even after reaching the place, I kept looking for it. Even the local people there did not know about the fab hotel.

My personal experience very bad very very bad my personal experience waste my money

We showed up at midnight after booking this place online called FAB TRIVENI , WHAT A DUMP!! Trusting the photos and the online exicutive promises. What a nightmare! Bedsheets and blankets had cigarette burn holes and disgusting stains that looked like seman something no guests should ever find . The washroom bucket was melted, the mirror frame was broken, and most furniture was falling apart. The room reeked, was damp, and wallpaper was peeling off everywhere. Taps looked like they hadn’t been touched in years. It was filthy and clearly never cleaned, to be clear they probably swapped the bedsheets without washing them in years . Total scam and a huge waste of time. Stay far, far away from this dump!

The hotel has strangely good reviews due to which we booked the place. However, the situation is totally opposite. The rooms were dirty and full of mosquitoes, and lizards who would welcome you to the bathroom. The hot water facility was challenging and the food options were not even basic. Even if I go ahead and talk about the brand FabHotels the customer support is also disappointing. I had done a premium room booking for two adult ladies and did the booking in my name. When I reached there with my friend and we were about to check in they asked me to pay extra charges for the extra person. I was so baffled because the premium room accommodates two adults and that was what I booked. However,they didn't co-operate or give us a logical understanding of the expenses.They didn't even reimburse the advance I had paid for which I must have received a 100 msgs back to back the day I had booked until I made the payment. We were two ladies and it was already evening and the team just outrightly exploited our situation. When I told the receptionist that I will write a review on this they tried to pacify us by giving a better room but even that had poor infrastructure with broken window sils, non working geyser and no towels or complimentary water for the guests.I have attached the image of the mattress given to us and that too was changed after continuous request of two hours. I don't know if this is a specific experience or if it is the general experience for all. Except for one service guy Himanshu (who really tried to be nice and got us shifted from our so called Premium room) I have no words for others. The city Prayagraj had been the best experience for us with honest people and thoughtful arrangements.This hotel however where we thought we would rest was the bad memory of this trip .

So it was a two day stay at this hotel. I will speak about the things that went wrong at this hotel. 1- We had paid for the breakfast during the booking of the room online. On day 1 - we got 2 breads and a cup of tea for breakfast. On day 2- despite requesting so many times (8am onwards till 9:45 am) - NO breakfast received. And they finally said - madam aap baahar se breakfast mangwa lijiye. This was when we had already told them that we had a flight to catch and wanted to leave by 10am. 2. By mistake we left our two steel forks with the food plate on day 1. We requested them again and again to return them, they refused. 3. Every hotel has a complimentary waterbottle per person per day. Here, for 2 days they charged us for 4 bottles of water that we got. And the more shocking ending was - MRP Rs 20, and they charged Rs 30. Also, they refused to give us a pakka bill for it. When we tried arguing, they refused to listen. 4. The final bill that was given to us ( again nothing pakka, just a hand written paper in a rough notebook) - included the food items taken by customers in other rooms as well!!! When we pointed this out to them, initially they started fighting that by mistake they had written other room numbers in our bill, but finally on insisting that we didn’t have - the maggi, poha etc written in the bill they finally agreed to remove them from it. But again - No pakka bill. Really a terrible experience at this hotel, very very disappointing. Will never recommend.

My package includes breakfast but it was not provided. Request to process refund of the amount charged for breakfast

Very Disappointed – Stay Away! This was one of the worst hotel experiences I’ve ever had. The room was filthy — dust everywhere, stained sheets, water leakage from AC and to make matters worse, I found ants and even a mouse in the bedroom! Totally unacceptable for any hotel, let alone one that charges this much. The service was equally terrible. Staff were rude, unhelpful, and didn’t seem to care at all about the condition of the place or the comfort of the guests. When I raised complaints, they acted like it was normal. I would never recommend this hotel to anyone. If you care about cleanliness, safety, and basic decency — avoid this place at all costs!