Good Staff Good rooms !! Value for money !!

Worst bad experience

Very disappointing experience not recommended for weddings We had booked 10 rooms at this hotel for my daughters wedding, though only 7 guests were staying. One room was allotted for the beautician and hairdresser, which is very common during weddings. However, the hotel staff behaved extremely rudely and refused to allow the bride to enter that room, stating that a third person is not allowed unless extra payment is made. This was handled in a very disrespectful manner. After unnecessary arguments, they allowed it later, as if they were doing a favor to the bride. Additionally, our guests were not allowed to sit near the reception area and were bluntly told to wait outside the hotel, saying this is not a waiting room. This was embarrassing and unprofessional, especially when guests had come for a wedding. Such behavior shows a complete lack of hospitality, empathy, and basic courtesy, particularly for wedding events where coordination and flexibility are essential. I strongly advise people to be very careful before booking this hotel for wedding The management seriously needs to train their staff on manners and guest handling

Worst worst hospitality! Absolutely no ethics on how to treat their guests ! Would never recommend ! Unprofessional behaviour and general disregard for guest comfort

Receptionist is very rude. Created a chaos during checkin time. I will never suggest this hotel to anyone for staying. Worst experience

Hotel Name: FabHotel Melody NX, Thane Stay Date: 2728 Worst hotel experience ever. Even after having a confirmed booking from 27 to 28, the hotel management did not allow us to stay overnight. They clearly said that if the guest goes outside even once, it will be treated as checkout immediately, which is completely unacceptable and against standard hotel rules. I contacted MakeMyTrip support, and even after coordination with the hotel management, they refused to cooperate. This kind of behavior feels like harassment and cheating. Do NOT book this hotel if you value your money and peace of mind.

So many cockroaches and mosquitoes.

1. Customer service said to make advance and remaining shall be paid upon vacating. However receptionist demanded to pay in full for the stay duration. Disappointment. 2. For a single person stay, a room with 2 seperate beds is assigned. Disappointment. 3. Receptionist on 26th June assured to give bill on 27th morning. When asked for bill on 28th evening, for the amount paid in full for 3 days stay, another receptionist says shall give the bill upon check out only. Disappointment 4. I ordered for 1 idli, 1 vada, 1 masal dosa combo and get 2 idlies 2 vadas combo. Disappointment 5. The same menu change continued for day 2 as well and had to argue tk get it changed and received a cold dosa. Disappointment 6. Room cleaning is not done till you come back in the evening. Food plates have created foul smell in the room. Beds not tidied up. Disappointment 7. Finally the bill. 13004 was paid by me and they give me a bill of 12118. Difference is not paid back and no clarity for the same. Looters? I was forced to stay here as they took 13k from me. Will never recomend this place to anyone.

Had to switch rooms due to issues with the first room, second room was under the kitchen; and that caused knocking noise well into the night, to top it all off, i wanted to extend our stay, booked the hotel on this website; paid for it got the conformation. Went to the reception to confirm the resv, they said the hotel is sold out, and they informed FAB hotels, and got a conformation from fab hotels that they got the notification its sold out. YET on their own website, they kept that listen for HOURS! They took our money for a sold out hotels, when I called customer service to get a resolution, I GOT HUNG UP ON, because they said go find other hotel, BTW they will be refunded in 5-7 business days. I would give it a 0/5 but there is no such option. Taking money for a sold out hotel nearly equates to fraud.