I loved the service of this hotel. I and my friend had a wonderful experience here. Receptionist was of great support. Clean , hygenic and good staff

Everything was good but toiletries werent provided.

The stars given are for the reception staff ,helpful and approachable.apart from the hotel being at prime location nothing worked for us. Room quality-mold, bedbugs,leakages not rectified quilt being blood stained after bedbugs infestation ,smell of pest controll chemicals.we changed 3 rooms and almost all had some disadvantages. Good location,good staff but sadly they cant do much as their infrastructure crumbling.or im not sure these rooms r given only to ppl who book online. Dissapointed. Again staff behaviour n reception is good.

Very Disappointing Stay – Not Recommended for Families My experience at this hotel was quite poor and disappointing. The response from the staff was extremely cold and unwelcoming. Most of the time, there was no one available at the reception to attend to guests. This made even basic requests inconvenient and frustrating. The hotel is located on the 3rd floor of an unattractive commercial complex, and the only access is via a lift from the ground floor, which does not create a good first impression. The rooms are just about okay, nothing exceptional. However, basic amenities were missing: No kettle in the room Only one towel provided No toiletries What made things worse is that the geyser and AC are controlled from the reception. You have to request them to switch it on — but since no one is usually present at reception, this becomes a major inconvenience. Although a notice at reception clearly states that outside food is not allowed, there was hardly anyone in the kitchen to serve food promptly. Tea was acceptable, but the food quality was poor. Overall, this hotel is definitely not suitable for family travel. I would strongly advise others to look for better options. A big NO from my side.

Receptionist without information ac switch off from main line,insects on bad,rat is playing in room,rude behaviour like criminal must watch photos & videos

Front desk lady was very rude, late check out was complimentary but she asked to pay the amount, even there was 10% discount on food/beverages but even she refused to accept that and stated she don't what to know what discount it is showing but want all amount to be paid.. She was so arrogant that instead to giving the invoice in my hand she threw the invoice.. This lady was so adamant, rude, pathetic and full of attitude, that I will never go for Hotel Benchmark again Just because of her and this type of people shouldn't be kept in hospitality business. They will spoil the business and reputation of hotel.

This is the worst hotel I have ever stayed in my entire life The room was full of cockroaches, and there was a strong foul smell coming from the AC that made the entire stay extremely uncomfortable. Basic hygiene and maintainamce of rooms seem to be completely ignored here. What made the experience even worse was the staff’s complete lack of concern. Despite raising these issues, no proper answer was given and our complaints were simply ignored. The property is very poorly maintained and feels more like a badly managed lodge rather than a hotel. It is definitely not suitable for families or anyone expecting basic cleanliness and comfort. Honestly, this was a complete waste of money. After this experience, I have decided to avoid any accommodation associated with Fab Hotels in the future.

Hi , Im Dheeraj My experience was terrible in this hotel . First of all NO toiletries in the wash room despite asking too they gave us one towel and it was the roughest towel in the world But the service was even worse they charged me money for my two kids even though i mentioned it in my MakeMyTrip booking. And after that when I asked for a extra mattress for the kids. The charged me Rs.500 Who charges that then when i got the mattress they were saying that I Did’nt pay How would they give me the mattress if I didnt pay.

The room was not at all up to the mark and completely different from the pictures shown online, which is misleading. The AC was making loud continuous noise, the room was poorly maintained, and overall cleanliness and upkeep were unacceptable. Because of these issues, I checked out within 1 hour of check-in on 4 March, even though my booking was till 6 March. The room was simply unfit to stay. Would not recommend this hotel unless basic maintenance, honesty in listings, and service quality are seriously improved.