The referral program terms and conditions

The terms and conditions given below ("T&C") govern "Refer and Earn". ‘Refer and Earn’ refers to FabHotels’ customer referral program of Casa2 Stays Private Limited ("FabHotel") intended for the benefit of its the individuals whoever will be availing services.  To be eligible for a reward, you, as participants must agree to be bound by the rules described below.

Should you require any clarifications regarding the Program you can contact feedback@fabhotels.com.

 

1. Definitions

  • "Refer and Earn" or "Program" refers to the referral program as offered by FabHotels.
  • "Referrer user" shall mean an individual who is registered with FabHotels and is referring other customers to earn the referral rewards in terms of T&C.
  • “Referred User” shall mean someone who’s been referred to FabHotels by a Referrer User. You become a Referred User by clicking on a Referrer User’s unique referral link or referral code and signing up on the FabHotels system.
  • “Eligible Referral”: A Referred User qualifies as an Eligible Referral if all of the following conditions are met:
    • the Referred User signs up on FabHotels system through the Referrer User’s unique referral link or referral code
    • the Referred User is not an existing registered user of FabHotels system with 1 or more bookings done through FabHotels Platform, irrespective of the booking or guest status
    • the Referred User was not referred to FabHotels at an earlier date by someone else
    • the Referrer User and the Referred User cannot be the same person
    • the Referrer User must not have posted their unique referral link on a “coupon website” or similar website
  • "Credits" means the Fab credits that are added to a Member's account under the Program, that a Member has become eligible for, based on his utilisation of the Services, per the T&C, and which can be redeemed for Benefits, as applicable from time to time.
  • “Fab Hotel Platform” shall mean Website and App.
  • "Stay Partner" refers to the independent third-party hotel operators or owners who FabHotels partners with, from time to time, who offer budget hotel rooms and such other accommodation on rent.
  • "Website" means the FabHotels' website, i.e, www.fabhotels.com.
  • "App" means the mobile application platform of FabHotels, through which FabHotels’ customers can, inter-alia, make bookings.

 

2. Overview of program

  • To be an eligible participant in the Referral Program, you must meet either of the following conditions:
    • You’re a Referrer User and the referral you made is deemed an Eligible Referral by FabHotels in terms of T&C
    • You’re a Referred User and the referral signup is deemed an Eligible Referral by FabHotels in terms of T&C

If you meet either of the conditions above, you’ll receive Fab credits (which is referred to as the “Reward”). Obviously no Reward will be given in relation to any referrals that aren’t Eligible Referrals.

  • If you participate in the program as a Referrer User, then a Reward will be given for each Eligible Referral you make.
  • Please note that if you are a Referrer User, the name you used to create your FabHotels profile may be appended to your unique referral link.
  • Rewards for referral program:
    • Referrer User: On successfully referring someone, a referrer would get 500 Fab credits or more (depending on the current level of the referrer on which the referred user has signed up) once the referred user have completed all the steps mentioned to be able to get full benefits. The rewards earned by the referrer would depend on the completion of the following 3 steps by the referrer as mentioned in the next para.
    • Referred User: The referred user will get Fab credits worth Rs. 700 on signup which can be used while booking through FabHotels Platform.
  • Steps to be completed by Referred User: The full earnings for referrer from each successful referral will depend on completion of these 3 steps by the referred user:
    • Step 1 (Signup): Your signs up on FabHotels website or app for the first time using your referral code
    • Step 2 (Booking creation): Your friend creates their first booking directly on FabHotels website or app
    • Step 3 (Stay Completion): Your friend has completed their first stay at a FabHotels after booking directly from FabHotels website or app
  • The Fab credits would be credited to the referrer’s account within 24-48 hours after the checkout of referred user.
  • A booking made by referred user would be considered valid only if the booking is made for personal and non-commercial purposes.
  • In case the booking made by the referred user is cancelled or is a ‘no show’, no referral benefits would be available.
  • Referral Fab credits redemption:
    • Referrer user: Fab credits earned through the referral program could be used for future bookings on Fabhotel Platform with a limit of 20% of total referral credits available in the account on each booking.
    • Referred user: While booking the first stay, the referred user will get auto credit of 700 Fab credits which can be used for booking only while booking through Fabhotels  Platform with a limit of 20% of total referral credits on each booking.
  • Referral Fab credits expiry: Fab credits earned through the referral program will expire.
    • Referrer user: The Fab credits earned from the referral program would expire after 90 days from the date they were credited to your account.
    • Referred user: The Fab credits earned from the referral program would expire after 90 days from the date they were credited to your account.
    • The Fab credits cannot be transferred from one account to another.
    • The Fab credits are not refundable once utilized.
  • Levels in the referral program: There are currently 7 levels in the referral program. The eligibility to unlock each level depends on 3 factors:
    • No. of signups by your referred users using your referral code
    • No. of bookings made by your unique referred users (Only 1 booking from each referred user would be counted for referral level upgradation)
    • No. of completed stays by your unique referred users (Only 1 booking from each referred user would be counted for referral level upgradation)

By default, everyone will start at Level 1 and to reach Level 2 you would need to have 2 successful signups (using your referral code) from the referred friends. The detailed breakdown of eligibility for each level is given below:

Referral Level NameNo. of Signups at each levelNo. of Bookings at each level by unique referred usersNo. of completed stays at each level by unique referred users
Level 1

NA

NA

NA

Level 2

2

NA

NA

Level 3

3

1

NA

Level 4

2

1

1

Level 5

3

2

1

Level 6

10

6

2

Level 7

30

15

6

  • Referral Rewards at each level: The rewards that a referrer would earn might change at each level of the referral program. The details of the referral rewards at each level are:
Referral Level NameIncentives at Each Level
Level 1
  • 500 Fab credits for every new successful referral
  • Assured Scratch card on level completion
Level 2
  • 500 Fab credits for every new successful referral
  • Assured Scratch card on level completion
Level 3
  • 500 Fab credits for every new successful referral
  • Assured Scratch card on level completion
  • Special Discount Coupon on level completion
Level 4
  • 500 Fab credits for every new successful referral
  • 2 Scratch cards on level completion
  • Special Discount Coupon on level completion
Level 5
  • 500 Fab credits for every new successful referral
  • 2 Scratch cards on level completion
  • 2 Special Discount Coupon on level completion
Level 6
  • 500 Fab credits for every new successful referral
  • 2 Scratch cards on level completion
  • 2 Special Discount Coupon on level completion
Level 7
  • 500 Fab credits for every new successful referral
  • Eligible for a chance to win a Goa Trip

 

3. General

In addition to the T&C, the general terms and conditions applicable to all the guests staying at FabHotels' Stay Partners shall also be applicable to Members under the Program.

  • Benefits of Referral program are offered at the sole discretion of FabHotels, and FabHotels reserves the right to cancel, change or substitute any Benefits or this Program at any time, at its sole discretion without prior notice.
  • Referral program entitles members to earn Fab credits, which can be redeemed for Benefits in accordance with these T&C.
  • FabHotels reserves the right to discontinue referral program to any Member who appears to be using the Program in a manner inconsistent with the terms and conditions, or intent of the Program, or any portion of the Program, including, but not limited to, Reward redemption. FabHotels also reserves the right to discontinue referral program for any Member who acts in a manner inconsistent with applicable law. Discontinuation may result in the loss of all accumulated credits and the cancellation of all the Referral program, Benefits and privileges.
  • Credits issued have no monetary value and cannot be bartered or sold by members for cash at any point of time. These credits may only be exchanged for Benefits or offer through referral program. Any credits, which FabHotels deems to have been transferred, sold or assigned in violation of the program T&C may be confiscated or cancelled.
  • All interpretations of the T&C shall be at the sole discretion of FabHotels.
  • Each Member is responsible for remaining knowledgeable about the T&C and the number of credits in his or her account. Fabhotels will take its best efforts to send correspondence to active Members to advise them on matters of interest, including notification of Program changes and credit updates. However, neither FabHotels, its subsidiaries, affiliates or associates or Program management service providers nor the Participating Fab Hotels in the Program will be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail.
  • Accrued credits do not constitute property of the Members. Except as specifically provided herein, no accrued credits are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law. In the event of death of any Member, referral program will be suspended with respect to such Member and all accrued credits will stand cancelled.
  • FabHotels is not responsible, and assumes no liability for changes or discontinuance of services provided by a Stay Partner, that may affect the Program, Benefits offered, the accrual of credits or devaluation of credits.
  • The Program and any benefit, offering, or Benefits relating to the Program, shall not be construed as, or constitute a contract, or otherwise establish a contractual relationship between FabHotels and referral program Members.
  • Nothing in the referral program is intended, or shall be construed to create or establish any agency, partnership or joint venture relationship between FabHotels and its Stay Partners.
  • The information, including the Account Information that the Member provides to FabHotels when completing the application and redeeming credits is processed in FabHotels' internal systems. Communication of relevant information is important to administering referral program and providing the Member with the opportunity to maximize the benefits of the Membership. The Member acknowledges that FabHotels may disclose Member information to: Fabhotels and its group companies if any; Stay Partners, franchisees, fulfilment houses, email service providers and mail houses that process mail for such entities. In choosing to become a referral program, the Member consents to receive all kinds of information described above. However, the Member will be given the opportunity to define and modify mailing preferences.
  • Enrolment onto referral program must be in the individual's full legal name, and proof of identification will need to be provided on request.
  • Any change of information of a Member registered under referral program including any change in mobile number, must be notified by the Member to FabHotels in writing- within 10 days of such change.
  • Referral program has no predetermined termination date and may continue until FabHotels decides to terminate the Program, at any time, with or without notice to the Members. Accumulation of credits will cease immediately on termination of the Program. However, Members will be given time, as decided by FabHotels, from the date the Program termination is announced, to redeem their credits, in accordance with the Program.
  • FabHotels reserves the right to add, modify, delete or otherwise change any of the rules, conditions, privileges, benefits, reward or reward levels pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of credits or Benefits already accumulated. For instance, FabHotels may increase or decrease the credits required for a Benefits, or limit the number of Participating FabHotels for a particular reward.
  • The benefits/ credits earned by the members of the previous “Refer and Earn” program can still be availed as per the expiry date of the earned credits. The referral code of your previous program is still valid and can be used to refer new users to the current referral program.
  • The benefits of the modified referral program would be applicable from its start date <> onwards only.
  • FabHotels may send communication relating to the Benefits or the Program, via SMS or voice call on the contact number given by the Member at the time of booking. The Member hereby unconditionally consents that such communications via SMS and/ or voice call by FabHotels is (a) upon the request and authorization of the Member, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The Member will indemnify Fabhotels against all types of losses and damages incurred by Fabhotels due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the Member on Fabhotels with respect to the intimations mentioned above or due to a wrong number or email id being provided by the Member for any reason whatsoever.
  • A number of services and benefits available to Members of referral program are offered solely at the discretion of FabHotels.
  • Credits can be redeemed by a Member against eligible booking made through eligible channel only in a Qualifying FabHotel Platform. If a Member books a room from any Other Booking Channel apart from the eligible booking channel then he or she cannot redeem the credits.
  • All taxes and applicable incidental expenditures associated with a Member gaining credits under this Program, or on claiming a Benefit will be borne by the Member unless mentioned otherwise.
  • FabHotels will not meet the cost of any tax, which may be levied on stay Benefits in this Program. This is the sole responsibility of the Member.
  • Participating Fab Hotels, Qualifying Fab Hotels and Benefits classification may change at any time without notice, at the sole discretion of FabHotels.
  • If the Member has redeemed the credits against booking a room in a FabHotel Platform, but subsequently cancels the booking within the terms of FabHotels' cancellation policy, then the credits redeemed by the Member against such booking shall be forfeited, no credits shall be re-credited to his or her membership account. However, if the Member cancels the booking in violation of the cancellation policy or is a no-show, then the credits so redeemed by the Member against such booking shall be forfeited, no credits shall be re-credited to his or her membership account, and despite any partial refund being processed to the Member's account, the credits shall, in no case, be re-credited back to the Member.
  • Benefits cannot be exchanged for cash, credits or any other form of goods or services except as indicated in the indicated redemption voucher.
  • Blackout dates may be applicable for room stay redemptions under the Program. If a room is available at any Qualifying Fab Hotel across any room category, credits can be redeemed for a stay at the particular room category. Provided that Fabhotels reserves the right to alter this anytime at its sole discretion.
  • Reward credits cannot be utilised for taxes, paying booking related taxes/ walk-in/ Phone/ corporate/ travel agent/OTA/ other offline channel bookings.
  •  

4. Modification of the Terms of Use

  • FabHotels reserves the right, in its sole discretion, to change, modify, or otherwise amend these Terms of Use, and any other documents incorporated by reference herein, at any time. If at any time the user finds these Terms of Use unacceptable or if the user does not agree to these Terms of Use, the user should kindly not use or continue to use referral program. FabHotels may revise these Terms of Use at any time without notice to the user and the member. It is the user's and member's responsibility to review these Terms of Use periodically.

 

5. Representations and Warranties

  • The user acknowledges that he / she is solely responsible for maintaining the confidentiality of the Account Information that he / she has provided to FabHotels. The data so provided can be stored on servers located outside India. The Member agrees to immediately notify FabHotels of any unauthorized use of his / her account by a third party and the Member acknowledges that FabHotels will not be liable for any direct or indirect damage caused to the user because of such unauthorized use of Account Information by a third party. Lawfully such data can be used for internal analysis of the company.
  • The Member agrees that he / she shall be providing sensitive and personal information including but not limited to Account Information (collectively "SPI") which falls within the ambit of the Information Technology (Reasonable Security practices and procedures and sensitive personal data or information) Rules, 2011. The Member consents to receiving communications from Fab on a periodic basis vide this SPI transmitted by the Member to FabHotels. FabHotels agrees to take all necessary steps to secure and maintain the confidentiality of the SPI that the Member has transmitted in consonance with the Information Technology (Reasonable Security practices and procedures and sensitive personal data or information) Rules, 2011. However, the user acknowledges that FabHotels will not be liable for any disclosure of user's SPI because of an error in transmission or unauthorized actions of third parties.
  • By enrolling in referral program, the Member further represents and warrants that:
  • 1. He / She is 18 years of age or older and that the reward and benefits drawn by the Member from referral program shall not violate any applicable law or regulation.
  • 2. All registration information that the Member submits is truthful and accurate, and the Member agrees to maintain the accuracy of such information.
  • Member's use of referral program shall be subjected to the following restrictions:
    • The Member should not decompile, reverse engineer, or disassemble the content of referral program.
    • The Member should not remove any copyright, trademark registration, or other proprietary material from referral program.
    • The Member should not use referral program in any way that is unlawful, or harms FabHotels or any other person or entity, as determined by FabHotels at its sole discretion.
    • The Member should not engage in any form of antisocial, disrupting, or destructive acts, including "flaming,""spamming,""flooding,""trolling," and "phishing" as those terms are commonly understood and used on the Internet.
    • All information, content and material contained in referral program are FabHotels' intellectual property. All trademarks, service marks, trade names, and trade dress are proprietary to FabHotels. No information, content or material from referral program may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without FabHotels' express written permission.

 

6. Disclaimer of Warranty

  • FabHotels provides access to referral program on an "as is" basis and hereby disclaims all warranties, express, implied or statutory, including, without limitation, any implied warranty of fitness for a particular purpose, merchantability, non-infringement or title.

 

7. Indemnification

  • The Member agrees to indemnify and hold harmless FabHotels, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives ("Indemnified Parties") from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of Services, violation of these T&C, or infringement, of any intellectual property or other right of any person or entity. FabHotels will notify you promptly of any such claim, loss, liability, or demand made by a third party on any of the Indemnified Parties, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

 

8. Limitation of Liability

  • In no event, shall FabHotels, or any of its directors, officers, employees, agents or content or service providers (collectively, the "Protected Entities") be liable to any Member for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the referral program or the content, materials and functions related thereto.
  • In no event shall the total aggregate liability of the Protected Entities to a user for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from these Terms of Use or a user's use of the referral program exceed the balance credits lying in that user's account.

 

9. Intellectual Property

  • All information, content and material contained in referral program including but not limited to trademarks, copyrights, patents and designs and all other forms of proprietary and non-proprietary information provided by you or FabHotels in facilitating the services is the sole intellectual property of FabHotels. All trademarks, service marks, trade names, and trade dress are proprietary to FabHotels. No information, content or material from the Program may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without FabHotels' express written permission.
  • The Member provides a royalty-free, perpetual, irrevocable, non exclusive right and license for FabHotels to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and the Member waives any claim to the contrary over all feedback, comments, ideas or suggestions or any other content provided by him / her to FabHotels by way of this referral program.

 

10. Severability

  • Each paragraph, clause, sub-clause and provision of these Terms of Use shall be severable from each other and if for any reason, any paragraph, clause, sub-clause or provision is invalid or unenforceable, such invalidity or enforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of these Terms of Use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid term and condition, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law.

 

11. Governing Law and Dispute Resolution

  • These T&C are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any action, suit or other legal proceeding, which is commenced to resolve any matter arising under or relating to these T&C, shall be subject to the exclusive jurisdiction of the courts at New Delhi.

 

12. Waiver

  • Any failure of FabHotels to exercise or enforce any right or provision of these T&C shall not operate as a waiver of such right or provision.

 

13. Grievance Redressal

  • If the Member believes that his / her rights have been violated or has any other grievance due to use of referral program, the Member can contact the Grievance Officer to redress the same at feedback@fabhotels.com
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