The staff was exceptionally courteous and professional, and this extended through all the departments, right from the Front Desk to Housekeeping.

Rooms were a good size and nicely furnished. It was very quiet, barely any noise from outside except for the occasional wedding nearby. The bed was excellent quality, I slept well the whole trip. Also as a solo female traveler, I felt very safe and comfortable.

Breakfast/room/cleanliness - nice place to relax after facing the heat. Given that India is not a country you can walk around easily after a day tour, this hotel is recommended to spend a rest of the day!

The matress was very bad it was a spring matress the spring was so uncomfortable, I suffered a body and neck pain due to the cheap quality matress and pillow.

Terrible experience- full of bed bugs, rooms and washrooms not clean, linens were very dirty, even on asking not replaced, very arrogant staff. Manager was not reachable and not present. No one would be at the reception to contact. No security. Rooms are full of dust, spiders and bed bugs. No maintenance at all.

They Are Not Prioritizing Online Booking Properly Telling In Online We Have Facing Losses Like That

Name at the reception desk is different from Metro Suites. Small and untidy rooms (dead honeybees found in the room), no toileteries (reception desk said they were out of stock and Fab will send them after a week), no tea and coffee making facility in the room. Only 1 towel provided and it was already stained. Not even a chair in the room. Checked out within 30 mins of check in.

I was denied the check-in at the hotel. They demanded extra cash for the room which I have already booked online. I faced many problems because of that and also not received refund. Please see this matter through, and provide refund atleast.

During check in we didn't get rooms because rooms were full. The receptionist gave another room 2kms from the hotel and asked us to checkout at 7pm. So I paid for a night and checked out in 4 hours. Worst service at its peak.

NOT RECOMMENDED Unfriendly staff, didnt provide two towels, water bottles also provided only after asking that too half litre, rooms doesnt look like photos provided, bathroom had leakage and cockroaches, no food available, all in all huge disappointment for the money paid, I will never book this hotel again.