Excellent service by staff in restaurant fine dining good cozy rooms except for health faucet leakage which was disturbing.Tasty food was the highlight....Best wishes team

Dear the room is good but the washroom are too much smell and they don't have room service. This two points they improved then the hotel is good.

Cockroaches around the bed area

We booked this property for a staycation and paid extra for breakfast, expecting a comfortable and stress-free experience. Unfortunately, the stay was extremely disappointing. 1. Cleanliness & Maintenance (Major Concern): The bed linen was stained and unhygienic. The pool — which was the main reason we chose this hotel — was poorly maintained, with visible debris and insects. When we raised the issue, staff dismissed our concern instead of resolving it. 2. Service & Staff Management: The staff appeared poorly trained and confused. There was no one available at reception at night when we needed assistance. No blanket was provided for the extra bed, and the one we eventually received was in very poor condition. 3. Breakfast Experience: Despite paying extra for breakfast, the food options were extremely basic, and the coffee was overly sweet. The restaurant staff informed us that the hotel had not even been told about our breakfast add-on, causing unnecessary confusion. The service was also rude. Apart from the location and room size, the overall experience felt like a complete waste of money.

Poor room and kitchen service. unable to order tea at 3 pm after trying 3 times . Hygiene needs improvement. Unable to get the hotel phone number before checkin. Complementary breakfast is excellent, all the 5 days

I had a very disappointing experience at this resort. The floor was extremely dirty, and the toilet seat was broken. Although the room was quite large, the AC was too small for the size of the room and did not cool properly. It took 7 hours for cooling. There was also a strong cigarette smell throughout the room, which made the stay uncomfortable.

This place is an absolute nightmare and should be shut down immediately. Every single piece of wooden furniture is crawling with bed bugs and insects — a serious health hazard. I left with bites and zero sleep. The bathroom has transparent glass offering no privacy at all, which is disturbing and unacceptable. There is no TV, the AC is completely non-functional, and nothing matches what is advertised. Basic amenities simply do not exist. The manager is shockingly rude, aggressive, and has no civic sense or professionalism. Instead of addressing complaints, he behaves arrogantly and speaks disrespectfully, as if guests are a burden. His attitude alone is enough to ruin the stay. This is not a hotel — it’s a scam disguised as accommodation. Save your money, your health, and your dignity. Do not stay here under any circumstances.

There are cockroaches everywhere and not well maintained. Very disaster experience.

Very Very Poorest Service. No receptionist available at any time during stay. No calls picked up while dialling from room. No breakfast offered which was actually compliementary. Nobody available except house keeping lady while leaving the hotel. Myself written clearly on check in check out register as POOR SERVICE and check out time. Don't go for this hotel evenif offered any discount. I paid good amount as charges but no good feel.