Hotel staff is very helpful n nice clean room n food was awesome

I had a great time in hotel as staff is quiet good n helpful n food was awesome

The rooms are not up to the mark as seen in the images. I traveled with my family on 11th Jan 25 for a day stay in the hotel and booked 4 rooms with complementary breakfast through Fabhotels. I paid the advance amount and remaining at the time of check in. The experience was seriously unacceptable, especially the room service. The hotel won’t provide complementary breakfast and Fabhotels charged us the amount including breakfast without notifying us that the hotel doesn’t have the facility to serve breakfast. When I asked for the breakfast they are unable to serve meal. After a lot of argument, I tried to call customer support of the Fabhotels and they won’t take any action or responsibility in the matter which had caused delay of 2 hours. Then they called a chef and prepare breakfast and ordered some food from outside, finally we had it at the time of checkout. Then, Phones are not available in all the rooms, so every time you have to call or drop WhatsApp on their personal number. After this, we called the room service several times for cleaning, then a person came to clean the rooms after an hour. PLEASE DON’T BOOK THE HOTEL BLINDLY OR WITHOUT CHECKING FACILITIES.

This was my 10th time in a FAB in Indore and due to unavailability of my trusted FAB property I booked FAB Rajnandani. Firstly never had it been such a hassle in the check in process though still I accept there were misconceptions on understanding the hotel policies on my part but then I don't know why other FAB properties don't follow that. Asking for full amount at the time of check in when I had already paid 25% advance is not a healthy practice. Room was good and spacious but linen was not properly washed and food and oil stains were present. TV was just like a showpiece because though it was present along with a TATA Sky connection but only 5 useless Channels were running. The room lock was not working properly as well. Food was Moderate. Most of all forcing you to post a 5 star review on checkout is so unprofessional and also leave you doubtful on the high ratings this hotel shows. Overall Disappointed when I compare my other FAB stays in Indore.

Extremely Disappointing Stay Misleading Images, Poor Service & No Basic Comfort My stay at FabHotel Royal Palace, Indore was extremely disappointing and stressful. Firstly, the room allotted was very small, much smaller than what was shown in the images during booking. The actual room was completely different from the photos, which is misleading for guests booking online. The room was directly facing the main road, and throughout the night there was constant traffic noise, vehicle movement, and horns, making it nearly impossible to sleep. At the very least, hotel rooms should have basic soundproofing, which was completely lacking. To make matters worse, the AC was not working, the TV was not functional, and the room was heavily infested with mosquitoes. When I requested an extra blanket, the staff refused, stating it was not available. At around 2:00 AM, after being unable to sleep due to mosquitoes, I tried calling the reception multiple times for help (All Out / mosquito repellent), but no one answered the phone. I had to personally go down to the reception at that hour. Instead of providing a proper solution, I was handed a cheap agarbatti and a matchbox, and the staff behaved rudely, saying that I was unnecessarily disturbing them. This level of poor service, misleading presentation, lack of basic amenities, and unprofessional staff behavior is unacceptable in the hospitality industry. Overall, this was a very poor experience, and I would not recommend this hotel unless there are serious improvements in room quality, soundproofing, staff attitude and guest support.

Hotel didn't accept booking from Fab hotels app. I have already escalated to FAB hotels customer care RAGAV and they told me to refund my money. Bad experience.

Before this stay I believed @fabhotel to be Fab , but now I feel like it should be renamed as worst chain of hotels with goons like staff , with no etiquette to talk and behave . If a guest (like me ) whose tarrif was reduced by fab in promotional offer , they act as if I m working for them and I m staying for free. First during check in , his pathetic tone of talking , rude behaviour ... Like "yanha sign karo " , chale jao room par etc .. I asked to change The dirty quilt cover, and he gave such response in words over phone as if ( mr. Narayan ) he is doing a favour and I work under him. In a hotel when you have to request for basic amenities to a rude , pathetic , untrained person and that too he is offering as if I m staying in hotel for free For water I have to ask him , than he provided half litre water bottle and when I asked him for a litre , mr. Narayan - itna hi milta hai , dekhta hoon main (As if I dont know , as if I m staying first time in fab) Television -no channel was working , I complained ,nothing happened for half an hour On asking receptionist- karwa toh ra hoon na , ruko toh Setup box got changed but still nothing worked ,not even free channels (I have video recorded ) I complained so receptionist - jo pack hai utna hi chalega , baki mujhe nhi pata ......nothing happened , it didn't worked With so much of problems With rude staff ,NO TV and mental upsetness I had most pathetic stay of my life . Really this need to be addressed and action taken , as ur @fabhotel other hotels are better but this experience is forcing me to leave fab hotel for always . Being a frequent hotel guest (of over 168 bookings in chain hotels in indore year 2019) I request you to address the issue and inform me for the action taken .

I booked a hotel through MakeMyTrip, but when I arrived, the hotel owner told me that they had no booking in my name and that the property was actually under construction, so they couldn’t provide me a room. I immediately contacted Fab Hotels customer care, but they said they couldn’t help and asked me to call MakeMyTrip. When I contacted MakeMyTrip, they tried reaching the hotel, but the owner refused to answer or speak to them. After making me wait for almost 2 hours, MakeMyTrip finally issued a refund. This was extremely inconvenient as I had traveled a long distance with my parents, only to be left stranded. To make matters worse, the hotel owner later said he had a “big room” available for my family but demanded a much higher price. This clearly shows that the hotel was running a scam.

The most pathetic experience to even visit this place for a second. The receptionist cum self acclaimed manager cum bouncer of the hotel Mr. Akshay thinks he is some Khalifa who can misbehave with the guests anytym they r arriving as he thinks that rajnandini residency is the last option on earth in Indore to stay , he doesn't have manner to talk, takes the advantage of people in requirement of room at 11th hour, judges them with their appearance n starts messing up in a dominating tone as he thinks the individual arrived cannot pay for his pathetic hotel rooms and the rooms in the hotel's r not even worth to be paid for the amount asked . Still I will thank him that he messed n I decided to leave the hotel premises at 12 in the midnight wid two younger siblings , moved to jardin hotel, paid the worthy amount n stayed in a luxurious room with all the decent suitable facilities with the amazing staff behaviour.. never going to recommend fab hotel tie ups for stay as the team of fab n the team of hotels have no mutual understanding and the clients get suffered.. fab hotels instead of apologising to guests on their reviews should check their own standard and execute improvement in their facilities rather than saying sorry on the review n keeping on to forge other guests in the future.