Room are clean and neat , reception staff is polight and helpful

Room are clean and neat .staff is polight and helpful

Saty was good overall service was good

Nice room ,staff also friendly

Rude staff & purely unacceptable behavior. At the time of check-in, when I entered the hotel, I politely informed the receptionist that I had a booking. He replied that the phone was not with him and went to another room, returned with the phone, briefly looked at it, and said there was no booking. I told him that the booking was under the name , that it was made yesterday, and that I had already paid half the amount as an advance. Without even properly checking or scrolling on his phone, he again denied the booking. I calmly showed him my confirmed booking on my phone, but he still refused to acknowledge it. When I said that I would call FabHotel customer support, he suddenly said, Yes, the booking is there. Despite this, I was asked to make the remaining payment directly via the QR code at the reception instead of through the app. I wanted to avoid any argument, so I made the payment. After completing all ID formalities, we were given the room keys. Later, when I requested a drinking water bottle, I was told it would cost 20. In all my previous stays at FabHotels, drinking water has always been provided as a basic amenity, and sometimes even hot drinking water was provided upon request. While I do not have any issue paying 20, the attitude and manner of communication were rude and unprofessional. Both I and my partner felt uncomfortable due to the behavior. I have stayed at FabHotels multiple times earlier, but this experience was extremely disappointing. The behavior of the reception staff and the owner was pathetic and unacceptable. Charging extra for basic amenities like drinking water, along with such conduct, seriously affects the brand value of FabHotel, which is otherwise known for quality service. I am reporting this incident because such experiences damage customer trust. If such issues continue, I may reconsider booking through FabHotels in the future and instead use platforms like MakeMyTrip or Booking.com. I strongly request you to look into this matter and take appropriate action.

Cockroach inside the rooms, bead sheets are not in good condition.

Parking not available

Room was not good as showing in picture and not even clean rooms and its very old property rooms was very old and nothing was right in rooms and hotel, lift was not working, stares was unclean and a lot of dust was there, I supposed to stay in pune for 9 days but I changed my hotel just after 2 days because I already paid money for 2 days online so did not had any options left other then stay, so I must suggest dont go with this property, many good properties nearby but it was my luck I booked this property for stay online

Rooms and toilets were extremely dirty toilet fittings were all broken ded and pillows were far below standard..no basic facilities and amenities available... overall a hopeless stay would not recommend it anyone,..also receptionist Mr. Balaji was extremely rude and highly unprofessional. Very bad experience overall

They denied to give us any rooms. Even after full payment and confirmation for 3 rooms. We called the police and only after that they gave us the rooms.