Very Decent Hotel

Good

This hotel is situated near the DLW Petrol pump, by the main road at Varanasi. The rooms are moderately spacious with only the basic amenities. The service level is very poor at this hotel. They don't have a lift so we had to lift our luggage ourselves. They don't have any pantry or restaurant, but they have still accepted breakfast booking and served us cheap roadside foods in the morning in the name of breakfast. They don't provide water bottles as well. During our stay, surprisingly, they have started some maintenance work during the night time causing huge noises and have only ceased doing so after repeated requests, dialogues and heated arguments which were completely unacceptable and unwanted. They need to seriously work on the cleanliness of the rooms and the entire premises and of course train the attendants and the workers to treat customers properly.

यह होटल नहीं गेस्ट हाउस है

Fab ,cheated me ,they final the deal in 3700 ,and later on they charge me over 3900 ,they service charges after gst ,this is totally fraud ,

I had a poor experience at this hotel. Despite paying an advance, I received calls asking for full payment before check-in, which is not as per policy. The room quality was unsatisfactory; the TV was not working. I was given a 3rd-floor room even though the lift was unreliable, the lift controls on the 3rd floor were not working (had to come to the 2nd floor to use it), and at times the lift stopped working completely. I was also asked for an early check-out, which is not ethically correct. Though room service was mentioned, tea could not be provided as the restaurant was under maintenance. Overall, the promised facilities were not delivered.

Room is not a good and and very very un hygiene.

Extremely unprofessional and unsafe service. I handed over my bike keys at the counter, but the staff misused the keys, drove the vehicle without authorization, and eventually lost the car key. This is a serious breach of trust and safety norms. Such negligence shows complete lack of accountability and professionalism. Handling a customer’s vehicle in this manner is legally and ethically unacceptable. I would strongly advise others to avoid this place if they value their vehicle and safety.

Worst hotel experience ever. Not recommended to anyone. How are they even allowed to offer such pathetic rooms. Water is constantly dripping from the ceiling, there is a tile missing from the washroom ceiling, the wood from bed stand is broken, no intercom for communicating with the reception. The wifi was so terrible that it was not even showing on the available connections let alone the slow speed. After complaing I was being informed that Wifi is only available in rooms at the ground floor, near the reception. Also while booking I was assured that the hotel has been informed of my late check-out and I also paid Rs. 520 for it, but the guy at reception told me that no such information is given to them and that no rooms are available for late check-out. Therefore, we had to keep our suitcases near the staircase for the remaining day.