Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. Small gestures such as helping with calling a Doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. For example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

The room that was provided to us was very dirty, there were stains on bedsheet, bathroom was really dirty it had a really bad vibes and room had leakage also. When we complaiend about the room they shifted us to premium room which was intially a deluxe room that we had booked but they didnt agreed and asked us to pay more for the same room that we had booked. Overall it was not a good experience.

Totally unhygienic, Ac Tv not working ,light fluctuate countinousl,corn earworm fly around on me whole night coming from downsiling ,very bad experience

Very dirty Rooms lobby alley bed bedsheet room floor pillow cover everything dirty Washrooms not clean cockroaches roaming in washroom stained tiles According to price ok for a last minute resort as a stay

Actual rooms don't match the picture as shown on Google , the location of the property is missing over Expedia n other platforms , The name Fab is not used on the branding , only written black diamond hotel . washroom was clean , the door locks were broken , and there were too many cockroaches in the room, Bed sheet n pillow were not that white sheets dirty a bit , I asked to change directly, said yeah hi h jo hai , lighting in room for not Bright enough , reusable slippers were not dere , wooden flooring was making bubble sound

Horrible hotel,ill mannered staff,,dirty,filthy room....pls don't ever stay in this hotel better shud sleep on road ... drunked staff...tv don't works..shower don't work...bed is dirty ,,pinchered sofas ..

These guys are very unprofessional, they send a link in your phone and ask you to share the phone so they fill 5 star ratings from your phone.. I just saw them doing the same so i snatched it away from his hand. When we ask him he says it is what the “Manager” told them to do.. And we also saw the message send by the manager asking for the ratings to be filled 5 star.. The bathrooms are not cleaned and towels are dirty.. Totally disappointed with the services. They don’t have a lift but a guy can help you bringing your luggage up to 2nd floor. Don’t go by the rating because it’s not filled by the person itself.

We have confirmed booking of 3 rooms in this hotel after full payment online, when we reached to this hotel around 11:30 PM, fully tired along with 3 small kids and one senior citizen after driving thorough out the day from manali to Zirakpur. The receptionist told me no room is available and he told me that it is my fault that before booking rooms i have not called him. After half an hour he told me he has rooms but he will charge almost triple. Receptionist is very rude and greedy. We have returned from there and raised complaint on booking website then booking website provided other property.

Room and washroom are not good. Bed sheets and mattress are also low quality. And they didn’t provide any soaps and shampoo and bodywash even handwash in washroom. Shower is not working and bucket is too dirty. Moreover they didn’t provide and water bottles even single one. I took one they charged me 30 for 1 ltr bottle. Had not good experience. Pictures are misleading.