It was a great stay

Good

The first problem is with you. I was denied check in as the property management is having issues with you (Fab). They asked me to call the customer care and inform. They asked me to do so only because you were not answering their call and not settling the transactions. Because of your mismanagement, as I understand in the first hand. In a way they were supportive and respectful with me during this entire process. Later the next day morning, I asked about breakfast as it was included in my package. But, I was informed that no breakfast would be served at hotel. I did not want to go into details and took care of it by myself. I just decided not to book hotels henceforth on fab hotels, at least in near future. Infact, I am dissatisfied with fab.

The behavior of the staff was very bad (Deepak)

Terrible experience. Unclean and unhygienic rooms. Linen needs changing. Washroom was unclean. I was originally given an Oyo rooms. Everything was terrible in this stay. It was dirty, unclean and unhygienic. Hotel needs painting, cleaning and revamp of broken furnitures

Avoid this hotel at all costs. The rooms are filthy, the AC doesn't work, and the bathroom smells terrible. They don't even provide basic necessities like clean sheets or bottled water. The staff is rude and uncooperative. Easily the worst hotel experience I’ve ever had.

Terrible experience.The rooms are super small with high speed fan which led to my baby’s cold. The rooms have mould and the staff is extremely inefficient. Overall a very bad experience.

First and foremost, we arrived at 11 30 in night due to flight delay. We were group of 8 people and booked 2 cabs. First cab arrived early while I was still waiting for second cab. When my wife and kids reached hotel they had a horrific sight. 8-10 drunk men were coming out making loud noises and commotion. They got scared and waited in cab for me to arrive. Meanwhile the hotel shutter was half down and guard was calling my family to come in quick and not stay outside, which made her even more scared. After I reached and pursued her, she finally agreed to stay there. Then came second shock. Reception staff has changed our room from 2-3 floor to 4th floor without any explanation. Since it was late and we had no other option. The rooms were dim lit and small. Does not seem like Deluxe room. Attaching few pictures for the readers. Finally, at breakfast we were made to wait for 50 mins before breakfast could arrive. Crockery was old and chipped (see pic of tea mug). We asked for butter toast but got jam toast instead. Every small request has to be made multiple times before it could be heard. Finally, I know staff would say I was rude at the time of check in, but I was really tired after long travel and flight delays, and they made silly jokes about giving id proof of my kids etc. that irritated me. I am sorry for making them feel bad, but the fact is it has become a trend that people who book rooms online get shorter end of the rope. When we book online and pay in advance we have no bargaining power left and hotels can give any room left after giving good rooms to walk in guests. Plus the walk in guests get better price than online guests.

I was not aware that this area is surrounded by bars, and this information was not mentioned at the time of booking. Unfortunately, my family was unable to stay here, and we checked out in 5 min. The hotel staff only advised to not stay at the property with family. Despite my request I did not get any refund, not even partially. This is a serious concern. It would be kind and respectful if such information is added to the property advertisement.