I recently stayed at Fab Grand Royal Palms, Goa, and had a wonderful experience. I had accidentally left behind my essential card holder wallet, and thanks to the honesty and kindness of the receptionist, it was safely returned to me. Despite my offer to thank her with a reward, she politely refused, saying it was her duty and that she was happy to serve. I truly appreciate her honesty, professionalism, and dedication. Such integrity speaks volumes about the excellent service standards of the hotel. Thank you for making my stay memorable and worry-free!

A pleasant business stay with beautiful and healthy in-room breakfast and freshly baked croissants!

Being a hotelier by profession, I know the hotel operations in detail. I am glad that I chose this property. The facilities were great and service was great too.

The staff was exceptionally courteous and professional, and this extended through all the departments, right from the Front Desk to Housekeeping.

The courteous staff, cleanliness and the fare at the breakfast.

High standard hotel: rooms, food, staff, services...Everyone was super kind and helpful! I will come back definitely!

Very courteous behaviour of the staff, cleanliness of the property, air-conditioning, overall feel good ambience.

My stay at this hotel had both positive and challenging aspects. While the room itself was a suite and quite spacious, I was given a room in a separate building about 250 to 300 meters away from the main hotel, which was unexpected. This may not be the case for everyone, but it was my experience. One challenge was the lack of an elevator, which could be inconvenient for guests with heavy luggage. The mini-fridge in the room was not functioning, and there were no bed lamps. Additionally, the TV was not working, and the bathroom had drainage issues, causing water to accumulate after a shower. Drinking water was not provided in the room, and even at breakfast, a water bottle had to be purchased separately. The breakfast options were somewhat limited, with Upma, Poha, and Bread Omelet included, while other items were available at an additional cost. Additionally, both breakfast and access to the swimming pool required traveling to the main hotel, which could be inconvenient for some guests. There was also no safe locker in the room to store valuable items, which could be a concern for travelers carrying important belongings. Additionally, the room had a connecting balcony, which might not be ideal for newly married couples or guests looking for more privacy. On a positive note, the room had a small mini-kitchen, which was a nice addition, although it lacked cooking equipment. The highlight of my stay was the staff. They were warm, welcoming, and always greeted guests with a smile, which made the experience much better. Their hospitality is the reason I am giving this hotel 3 stars. I appreciate their efforts, and with some improvements to the facilities, the overall experience could be much better.

Experience was totally a disaster. I had to change 3 rooms out of their 2 properties due to lack of amenities. I checked in at 12.30pm in first room and had to change to another one due to lack of chairs and TV. Chairs were kept in balcony in hot sun and we had no place to sit other than bed. Spoke to their customer service for 30mins regarding the issue and room change. We've been given another room and that room had same issues with the chairs and there were no knobs to change the speed of the fan lol and there were no bed lamps too,extra bonus we had to take the taunts of the receptionist stating we cannot use the rooms and change them as we want. I had to confront him though, cus we neither used the washroom to freshen up or change our attire after a long travel. So had to be on a call with another agent again for almost 50mins and this Fab customer service agent recommend me to go to their another property near by in order to check with them about the another room cuz the receptionist there was not answering his call. Finally they offered another one in Karma resort which is a old property with no wifi and Karma guys won't allow us to use cuz we are there by the 3rd party hotelier. The reason we had to change their 2nd property is because there rooms were bad too, we got to know because other guests were requesting for the room change over there. We finally got to checkin at Karma and this drama happened where in the lady who manages the property lost the keys and we had to wait downstairs till 5.30pm in the end they had to break it. Later on we had to change because there was issue with wifi, bed and TV was facing towards the floor. Overall the properties were not well maintained,they promised something and we had to experience something. Finally they gave us another property which is brand new, manager Ravi was really good with us. You can check my screenshots and images for better experience. Overall highlight, it took almost 10mins to locate the property. There was no name on the building and image was different then what it is portrayed online.

I came for honeymoon but we had a worst experience. Better spend more money at other hotel and have peaceful service because no one is bothered about customer even after requesting.. we had to call 2 to 3 people for requesting each and everything. This hotel has a small reception where only a girl is sitting, talking continuously on her phone and most of the time she is not available at the desk, one time she passed by us talking on phone and went somewhere; they have their main reception on other hotel which on 2 min away, so we have to call there because this desk girl is not available anytime. Here there are too much mosquitoes, after requesting for 4 times, receptionist said to take by ourself and from tomorrow they will provide. Even the fridge is not working properly. They have broken regulator for fan. For room cleaning, we had to request. We went down in reception, that girl was again absent on desk so we had to write the request on one small paper. When we came in evening, they cleaned the room but tables were not cleaned and dustbin bags were not changed. We had no place to keep our other wastes.