Location to enter this hotel is not easy! This hotel is at 3rd floor. Only good for solo travellers not for family. But staff is co-operative.

Dear the room is good but the washroom are too much smell and they don't have room service. This two points they improved then the hotel is good.

Cockroaches around the bed area

Staff are terrible

We booked this property for a staycation and paid extra for breakfast, expecting a comfortable and stress-free experience. Unfortunately, the stay was extremely disappointing. 1. Cleanliness & Maintenance (Major Concern): The bed linen was stained and unhygienic. The pool — which was the main reason we chose this hotel — was poorly maintained, with visible debris and insects. When we raised the issue, staff dismissed our concern instead of resolving it. 2. Service & Staff Management: The staff appeared poorly trained and confused. There was no one available at reception at night when we needed assistance. No blanket was provided for the extra bed, and the one we eventually received was in very poor condition. 3. Breakfast Experience: Despite paying extra for breakfast, the food options were extremely basic, and the coffee was overly sweet. The restaurant staff informed us that the hotel had not even been told about our breakfast add-on, causing unnecessary confusion. The service was also rude. Apart from the location and room size, the overall experience felt like a complete waste of money.

I had a very disappointing experience at this resort. The floor was extremely dirty, and the toilet seat was broken. Although the room was quite large, the AC was too small for the size of the room and did not cool properly. It took 7 hours for cooling. There was also a strong cigarette smell throughout the room, which made the stay uncomfortable.

This place is an absolute nightmare and should be shut down immediately. Every single piece of wooden furniture is crawling with bed bugs and insects — a serious health hazard. I left with bites and zero sleep. The bathroom has transparent glass offering no privacy at all, which is disturbing and unacceptable. There is no TV, the AC is completely non-functional, and nothing matches what is advertised. Basic amenities simply do not exist. The manager is shockingly rude, aggressive, and has no civic sense or professionalism. Instead of addressing complaints, he behaves arrogantly and speaks disrespectfully, as if guests are a burden. His attitude alone is enough to ruin the stay. This is not a hotel — it’s a scam disguised as accommodation. Save your money, your health, and your dignity. Do not stay here under any circumstances.

There are cockroaches everywhere and not well maintained. Very disaster experience.

Experience was totally a disaster. I had to change 3 rooms out of their 2 properties due to lack of amenities. I checked in at 12.30pm in first room and had to change to another one due to lack of chairs and TV. Chairs were kept in balcony in hot sun and we had no place to sit other than bed. Spoke to their customer service for 30mins regarding the issue and room change. We've been given another room and that room had same issues with the chairs and there were no knobs to change the speed of the fan lol and there were no bed lamps too,extra bonus we had to take the taunts of the receptionist stating we cannot use the rooms and change them as we want. I had to confront him though, cus we neither used the washroom to freshen up or change our attire after a long travel. So had to be on a call with another agent again for almost 50mins and this Fab customer service agent recommend me to go to their another property near by in order to check with them about the another room cuz the receptionist there was not answering his call. Finally they offered another one in Karma resort which is a old property with no wifi and Karma guys won't allow us to use cuz we are there by the 3rd party hotelier. The reason we had to change their 2nd property is because there rooms were bad too, we got to know because other guests were requesting for the room change over there. We finally got to checkin at Karma and this drama happened where in the lady who manages the property lost the keys and we had to wait downstairs till 5.30pm in the end they had to break it. Later on we had to change because there was issue with wifi, bed and TV was facing towards the floor. Overall the properties were not well maintained,they promised something and we had to experience something. Finally they gave us another property which is brand new, manager Ravi was really good with us. You can check my screenshots and images for better experience. Overall highlight, it took almost 10mins to locate the property. There was no name on the building and image was different then what it is portrayed online.