The hotel was good, but the Booking.com customer care was not good

Extremely Disappointing & Unacceptable Stay at FabHotel Pearl Square, Jaipur My family recently stayed at FabHotel Pearl Square, Jaipur for 3 days with 6 rooms, and unfortunately, the entire experience was pathetic and completely unacceptable. The hotel has some very serious basic-service and safety issues that need immediate attention from FabHotels management: * No electricity backup at all despite having a lift, there was no backup facility for the lift or even basic lighting. * At around 3 AM, the electricity went out and the entire hotel went completely dark. We were staying on the 3rd floor, which was extremely concerning, particularly for a family with elderly members and children. * The rooms allocated to us were extremely dirty, poorly ventilated and had a strong cigarette-smoke smell. * Washroom basin waste pipe was leaking. * Toilet seats were yellowish and covered with dirty stains. * Bathroom taps were continuously leaking. * Most importantly, all these issues were reported immediately at the time of room allocation, yet absolutely nothing was properly addressed until checkout. This clearly reflects a complete lack of accountability and housekeeping/service standards. * The so-called kitchen facility was another disappointment it practically only serves tea and has no proper waiter/service support. * At checkout, the hotel attempted to add unnecessary charges to the bill, including food/tea charges that had already been paid in advance. This is extremely concerning and raises serious questions about billing transparency. For a family booking 6 rooms for 3 days, we expected basic standards of cleanliness, hygiene, safety, electricity backup and professional service. Instead, we were left dealing with problems throughout our stay. The most disturbing part is that these concerns were reported immediately, yet the hotel management failed to take corrective action. What is the point of having a complaint mechanism if genuine issues are simply ignored? I strongly urge FabHotels senior management to investigate this property and take immediate corrective action. This is not merely about an unpleasant stay lack of electricity backup in a multi-storey hotel, including a lift, is a serious safety concern. I would strongly advise FabHotels to review the operations and service standards of this property before accepting further family/group bookings. Such an experience can seriously damage customer trust in the FabHotels brand. Overall rating: 1/5 Extremely disappointing and unacceptable.

I was defrauded 2500rs because I used a gift ecard/voucher which was redeem but discount was not added

We booked two rooms for three nights and prepaid the full amount. Unfortunately, the experience did not match the photos or the initial checkin. - *Room discrepancy:* We were first placed in a larger room, but were later moved to much smaller rooms with poor ventilation, no functional geyser, and insufficient storage space. - *Service:* No room service was offered during the entire stay. Housekeeping did not clean the rooms for four days, and bed sheets were never changed. - *Condition:* The hotel was under renovation, creating additional noise and mess. Our luggage was misplaced; the bag cover was returned damaged. - *Overall:* The mismatch between the advertised rooms and the actual conditions, combined with the lack of basic amenities and service, left us very disappointed.

Took early chekin charges of 400 for 2 rooms also not gvn bill for that. I booked 2 delux a/c rooms one room I got was small an other one big. In one room bed size also small. I expected room will be attached to each other but I got room with much distance from each other. In room shits of pigeon where there doors of wardrobe are broken and only one side door is there fans are not cleaned for months so much dust on it. Water geyser not available. They provided rod for that. Iron and iron board also not available in both rooms. Hair dryer also not available. Service of breakfast is also late. Very pathetic experience. Towels where not provided in both rooms.

Very very worst experience. I booked room for 2 but when reach the hotel they provided me single bedroom and telling me booking from fab hotel app this is the only room will be given. I have also reported to fab hotel via mail but zero response . Worst hotel experience and also worst service from fab hotel

Very pathetic service. Rooms were not clean. Bathroom didnt have any light. Power sockets were not working.

Pathetic Experience, Hotel owner was assaulting, shouting at me, I got 1 parantha in complimentry breakfast

Staff behaviour is not good and they are doing spam with clients

Washroom are choke & toilet Flush not working.