Photos looked great—clean, well-maintained rooms and nice exterior—but they were heavily edited. Reality didn’t match. Check-in was delayed (room not ready), which was annoying. Rooms were clean and okay, but just average. Decent stay, nothing special. Check recent real guest photos before booking.

Recently, my friend and I visited Jaipur for a couple of days and stayed at Shiv Mahima Hotel. Unfortunately, it turned out to be one of the most unpleasant hotel experiences I have ever had. We arrived at the hotel around 9:00 AM, while the official check-in time was 12:00 PM. Since rooms were available, we requested an early check-in. However, the hotel charged us an additional ₹300 for the early access. In my previous experiences, hotels generally accommodate early check-ins without extra charges if rooms are vacant. Though disappointed, we paid the amount and proceeded with the check-in. The room itself was decent and reasonably clean, so there were no major complaints regarding cleanliness or basic amenities. However, the behavior of the hotel staff was not professional. Additionally, the room keys and other materials provided appeared to be of very low quality. On the same night, while stepping out for dinner, the room key broke as we were locking the door. We immediately went to the reception to report the issue and requested a duplicate key. Unfortunately, instead of addressing the situation calmly, the staff began blaming and humiliating us. They accused us of intentionally breaking the key, which was both unreasonable and upsetting. We tried to explain that such incidents can happen accidentally and that if we had broken the key intentionally, we would not have reported it ourselves. However, the staff was unwilling to listen and continued to insist that we were responsible. What should have been a simple resolution turned into a 20–25 minute heated argument. Eventually, when we asked for a solution so we could move on, the staff demanded ₹500 as a repair charge for the broken key. Considering that key repairs generally cost much less, the amount seemed excessive. Despite trying to reason with them, they were not willing to reconsider. To avoid further harassment and delay, we paid the ₹500. Overall, this experience left us feeling disrespected and unfairly treated. It appeared that the hotel was more focused on extracting additional money rather than ensuring guest comfort and satisfaction. Based on this experience, I would not recommend Shiv Mahima Hotel to anyone visiting Jaipur. Travelers should be cautious, as unexpected charges may arise during their stay. I also request FabHotels to review and monitor the conduct of properties listed under their brand to ensure such incidents do not happen to other guests

I booked Fab hotel Bohra International, Jaipur for 4 days and 3 nights through Booking.com, after carefully reviewing all the details and amenities listed on the platform. Unfortunately, my actual experience was completely contrary to what was advertised, leading to significant disappointment and inconvenience. Upon arrival, I was shocked to see that none of the facilities mentioned on Booking.com were provided. The room size was extremely small, and the bed was queen-sized, whereas the listing clearly mentioned a king-sized bed. Despite booking a Deluxe Room, basic toiletries were not provided at all. Additionally, the photographs shown on the platform depicted spacious rooms with a sofa, tea table, and kettle, but none of these amenities were present. The bathroom was in very poor condition and had leakage issues, making the stay uncomfortable and unhygienic. I immediately requested a room change or an upgrade, but the hotel manager refused outright, behaved aggressively, and spoke in a rude and unprofessional manner. I was asked to contact Fab hotel support instead. However, when I tried reaching Fab hotel customer care, the assistance number was non-functional, especially when selecting the option for help with an ongoing booking. I then contacted Booking.com customer support. Although the executive understood my concern, I was kept on hold for over 30 minutes while she attempted to contact the hotel, after which the call was disconnected without any resolution or follow-up. Since the entire payment had already been made, I had no option but to continue my stay, despite the distress and dissatisfaction. To add to the experience, when I ordered hot tea on the second day, it was served cold and of extremely poor quality. On the last day of my stay, another family checked in and faced the same misleading issues, which clearly indicates that this is a recurring problem and not an isolated incident. This experience reflects misleading advertising, poor service standards, lack of accountability, and unprofessional behavior, which is deeply concerning. I strongly urge the higher authorities to investigate this matter, take corrective action, and ensure that such discrepancies and treatment of guests are not repeated in the future.

Worst experience ever. - Extremely rude staff - Poor maintenance - Strong bad smell throughout the room - Geyser not working We stayed here for just one day and had to leave due to the terrible experience. The staff was shockingly rude and behaved as if they didn’t care about customers at all. The hotel is located inside a residential society, and the society gates are locked at night. This was never communicated to us. As a result, we were roaming around at 3:00 AM, searching for the correct entrance for nearly half an hour. Despite the hotel being almost empty, we were deliberately given a room on the 4th floor just because we booked through FabHotels. This was done even though the lift was not working. There was also no staff available to help with luggage, so we had to carry our bags ourselves all the way up to the 4th floor. To make matters worse, the room we were assigned did not even have a key. The excuse given was that a previous guest had taken it with them. Overall, this was a highly unprofessional and frustrating experience. I would strongly not recommend this hotel to anyone.

I had the worst experience at this hotel. The staff was incredibly rude and treated us as if they were doing us a favor by letting us stay. The main issues: Discrimination: Because we booked a lower rate through FabHotels, the staff treated us poorly. They openly had a "rude talking style" and showed no respect for us as guests. Zero Service: Even though the hotel had vacant rooms on lower floors, they gave us a room on the top floor. The lift was broken, and no one offered to help with our bags. We had to carry all our luggage up the stairs ourselves. Room Quality: The rooms are in poor condition and had a very bad smell. I highly recommend staying somewhere else. Saving money is not worth being treated this poorly.

The worst experience I had in this hotel.. TV is there, but not working. AC is available, but not working. WiFi is available, but not working. Hot water hitter working condition. No space for walk in the room. No window, full suffocating. In addition, cigarate smell will be there for whole day... Better to stay in different hotel, I would suggest.

Posting this while staying in room. Worst Experience. Hotel deliberately didn't provide the room that was booked (Deluxe Room). They provided the entitled room to others and refused to provide the booked room. Receptionist throws me gunda tantrums and threatens to not post the review. Bedsheets were dirty and the bathroom not cleaned. There was dampness in walls and as the bed was attached with wall there was not room to sleep comfortably. The photos attached while booking the room were completely different and what was provided was completely opposite. The blanket was smelling and was not washed. This hotel is meant for everyday travellers coming from Railway Station. The receoptionist have paid compensation from Taxi owners and thus they do not want to heed the online bookings done from various portals. They provide sub standard rooms to online bookings Ambience : You can hear the noises in narrow lanes of hotel. You will feel you are standing inside a local market. If you are tired post travelling and looking for a place for a good night sleep then you should strictly avoid this hotel. Hygiene : Attached photos of mosquitoes and cockroaches roaming aeound freely in the room and bed Asbolutely Not worth the money

We booked two rooms for three nights and prepaid the full amount. Unfortunately, the experience did not match the photos or the initial checkin. - *Room discrepancy:* We were first placed in a larger room, but were later moved to much smaller rooms with poor ventilation, no functional geyser, and insufficient storage space. - *Service:* No room service was offered during the entire stay. Housekeeping did not clean the rooms for four days, and bed sheets were never changed. - *Condition:* The hotel was under renovation, creating additional noise and mess. Our luggage was misplaced; the bag cover was returned damaged. - *Overall:* The mismatch between the advertised rooms and the actual conditions, combined with the lack of basic amenities and service, left us very disappointed.

Very disappointing stay. The room was unhygienic with stained and torn bedsheets. It did not match the pictures shown online. Even after requesting a change, the staff refused, saying the bedsheet was already changed. As per MMT, early check-in was allowed if the room was available, but despite reaching at 7:30 am and being shown the same room, we were asked to pay extra or come only after 12 pm. We were not even allowed to wait at the hotel. The staff was impolite and unprofessional. The room was very small, poorly ventilated, suffocating, had cockroaches, and the dustbin was not cleaned. Overall, a very unpleasant experience.