The hotel was good, but the Booking.com customer care was not good

I recently stayed at The White Moon for 2 days and had a wonderful experience. The service was warm and attentive, making the stay very comfortable. The hotel was spotless, with great attention to cleanliness throughout. The food was delicious and offered good variety, which made dining a pleasure. The location is also excellent, making it convenient to get around and explore. Overall, The White Moon provides a perfect blend of comfort, quality, and service. I would happily stay here again and highly recommend it to anyone visiting the area. ⭐⭐⭐⭐⭐

Took early chekin charges of 400 for 2 rooms also not gvn bill for that. I booked 2 delux a/c rooms one room I got was small an other one big. In one room bed size also small. I expected room will be attached to each other but I got room with much distance from each other. In room shits of pigeon where there doors of wardrobe are broken and only one side door is there fans are not cleaned for months so much dust on it. Water geyser not available. They provided rod for that. Iron and iron board also not available in both rooms. Hair dryer also not available. Service of breakfast is also late. Very pathetic experience. Towels where not provided in both rooms.

Very pathetic service. Rooms were not clean. Bathroom didnt have any light. Power sockets were not working.

Pathetic Experience, Hotel owner was assaulting, shouting at me, I got 1 parantha in complimentry breakfast

It was one of our worst of the worst place. We walked out and dint even stay there for 30 mins.

Staff behaviour is not good and they are doing spam with clients

First time use FAB and its worse and bad experience for me . Never go with FAB in future

Washroom are choke & toilet Flush not working.

FAKE ALERT!! UN-OPERATIONAL ALERT ⚠️I recently booked FabHotel Prism Homestay, Jaipur through MakeMyTrip, as it was clearly listed on the app at the time of booking. However, when I reached the property, the hotel staff denied my check-in, stating that they don’t operate under this name anymore and all rooms are already full. This left me stranded at the last minute, causing unnecessary stress, financial loss, and inconvenience during my trip. It is extremely disappointing that a fake/non-operational property was listed on MMT. And hotel staff just denied me check-in and said all rooms are already full. As a trusted platform, I expect MakeMyTrip to verify the authenticity of hotels before showing them to customers. Such incidents damage customer trust and create major travel disruptions. Stay alert about such properties to prevent last-minute inconvenience.