Rooms are good but amenities are poor. No soap holder in the bathrooms. No help extended for local tours although assured. The b.fast menu was very limited and there should have been some more options. Service people are too lethargic and were arrogant. No service available in night time. Reception is also most of the times unattended. Phone calls are also not answered. Importantly I felt that I have been overcharged due to the size of the room which is not a criteria as no premium amenities were inside the room. Even the commode was yellow stained and no proper cleaning was there in the room. Tea stains were there in the table and the menu card , no one came to clean although asked for. Wifi service was having no connectivity.Overall not a positive feedback on the part of service and the facility.

I booked a room on Jan 17 2026 thinking I d get peaceful stay. From the moment I checked in things went downhill. Such worst experience I have had here from the facilities to the room . Completely disappointed on the last day of my trip.Disgusting people . I booked the room with breakfast and the next day they said there is no breakfast available. Have no words to describe about this place and adamant people here honestly do not recommend this to my worst enemy. Also do not book with agoda where they do not agree for cancellation even during emergencies.Customer care of this hotel is disgusting they do not receive calls or provide managers number. This experience spoilt my trip completely.

Hii I'm Nandhini santhosh, Very worst experience and most importantly not satisfied rooms and very disappointed my family.& reason was when I see agoda app rooms expected photos different and reality is very poor rooms . And I choose premium room but totally change it . I loss 4000 rupees I already complain but no response from agoda app. I added for select room and reality poor room. pls reply for this msg and I loss for my amount &give me solution. But service good my rating was 1/5 . 1 rating was service otherwise not satisfied. 4000 not worth room .pls solve the problem .thanyou.

Not worth the price at all. From Google review photos, the hotel looks like a big property, but in reality it is quite small and doesn’t match the expectations created online. We stayed with family and friends during winter, and the experience was very disappointing. The geyser was not working properly and hot water was available only for a short time in the morning (around 8–10 am). When we asked for one extra blanket, the staff refused. Service was very poor. The cups and plates kept in the room were already used — there was even someone else’s lipstick mark on a cup, which was very unhygienic. There was no fan and no proper ventilation in the room. Overall, a very bad experience. Would not recommend this hotel at all.

I had a horrible experience with this property. I booked the hotel through the FabHotels official website and paid the full amount in advance. The booking was confirmed. When I reached Ooty, the hotel staff told me that no rooms were available and refused to provide accommodation. They asked me to contact FabHotels instead. The worst part is that FabHotels customer care executives never pick up the calls. I tried multiple times, but there was no response at all. The hotel staff was also not supportive and didn’t try to help in any way. This completely ruined my trip and caused a lot of stress. I strongly advise not to book through FabHotels and not to stay at Sholas Residency. Please choose some other hotel in the city to avoid such issues. Pic: They did-not pick up call for 22 minutes and still call is going on while i am writing this review current time is 35 minutes.

No extra bed given despite we paid it during booking. They said they got only 2 beds booking. Cleartrip took money for extra bed but they gave booking to hotel of only 2 beds. My kids suffered in sleeping in the same bed. Despite paying 2500rs per night they asked extra 1000rs per mattress only per night. Hot water comes only morning 7 to 10. Considering weather in ooty hot water should be round the clock. Wifi doesn't work properly. Toiletries and tea coffee packets not given until asked. Rooms were not clean and tidy. Bathrooms were in bad condition. Requires proper maintenance. Locks were not working, had to change the room. Very basic and average hotel. Price should not be more than 700 to 800rs per night.

The telephone connection was not working. How could we connect to the reception? TV was not working. When I asked about this to the receptionist he was responding carelessly and rudely as what he can do? Blankets are not clean. Towels are torn and not clean. Except shower nothing was good. We paid for both premium room (for which they charge Rs. 1000 more) and deluxe room. But deluxe room was better than the premium room. Even that deluxe room was not having proper lock to lock the door. Evety time we had to use key to lock the door. No proper mats available at room. Not even a single fan available in rooms. How the wet cloths and wet people can dry themself in such a cool climate? Charges are very high compared to the facilities provided. We booked the hotel room with breakfast. Only two items oothappam and some kind of seviya upma provided which was not even tasty and of good quality. The spoons were also not clean. Waste of money. Next time we would not book this hotel room neither will suggest to others.

One of the worst experience we had, just reached at hotel in morning and what we get to know is that FAB hotels is just booking partner of this hotel and they want more money than our booked amount. So receptionist guy didn’t even let us checked in as he needs 200 bucks more than our booking amount and then extra 500 bucks for early checking and then after that he was not even talking directly, was kept on saying that talk to customer care and resolve it. FAB hotels customer care is also a joke, we tried calling them 28 times but was not able to connect to the team which handles confirmed booking only new reservation we could have reached and every time they disconnect the call. Being left on our own in an unknown city during peak season just for few hundred extra bucks is really a dishonest way of operating. I would recommend to never book with this hotel.

One of the worst experience we had, just reached at hotel in morning and what we get to know is that FAB hotels is just booking partner of this hotel and they want more money than our booked amount. So receptionist guy didn’t even let us checked in as he needs 200 bucks more than our booking amount and then extra 500 bucks for early checking and then after that he was not even talking directly, was kept on saying that talk to customer care and resolve if. FAB hotels customer care is also a joke, we tried calling them 28 times but was not able to connect to the team which handles confirmed booking only new reservation we could have reached and every time they disconnect the call. Being left on our own in an unknown city during peak season just for few hundred extra bucks is really a dishonest way of operating. I would recommend to never book with this hotel.

Staff is very rude and not responding properly. Photos are looking good.but rooms are bad. They are charged the breakfast amount even we have cancelled before 24 hours. My suggestion is don't book this hotel in online. Online people only responsible till you are confirming the booking. After that they are not in view. The staff didn't have commen sense. They are not provided hot water properly in time atleast for children. I have stayed 2 days. They will show online lot of facilities but there is no proper facilities. No lift. Nobody will respond in reception in night time. They had put uncleaned bed sheets. They have changed when we are asked. Only tv is there. No kannada channels.They have not recharged even after we asked. Don't became foolish by seeing photos in online.