FabHotel Hari Kunj 900 m from Kashi Vishwanath Temple

**title: horrible experience - do not stay here!** **rating: 1/5** i checked out today from hotel hari kunj in varanasi, where i stayed from 25-08-2024 to 28-08-2024 (booking id: zpdgoe). my experience was terrible, and i would not recommend this hotel to anyone. firstly, there was no one to help us with our luggage when we arrived, even though the hotel is located on the 1st floor, requiring us to climb 32 stairs. this was especially challenging as i was traveling with my elderly parents. despite requesting an early check-in at 10:00 hrs through the booking.com app, we were only given our rooms at 12:00 hrs. we had booked two identical rooms with balconies, but what we got was not what was advertised. room 102 was slightly bigger, but the balcony was unusable because the ac unit was installed right behind the balcony door, making it inaccessible. the room was clean, but the bathroom was a disaster. sand was coming out of the water tap, making it impossible even to wash our faces. when i asked the staff about this, they casually responded, "ganga mein pani jada hai, is liye balu a raha hai," which is completely unacceptable. the staff was uncooperative and unhelpful throughout our stay. they do not offer room service but gave us a number for an outside restaurant named "payash." the food from the restaurant was good, but when we asked for plates, spoons, and bowls, one staff member rudely refused, saying they didn't have any spoons available. we stayed for three nights, but the bed linens were never changed, and the rooms and bathrooms were not cleaned until i had to request it multiple times. to make matters worse, there were small rats in the room, and the hotel staff seemed unconcerned about pest control. during our stay, my father fell ill, and when i asked the staff for a doctor, they claimed they didn't know where any doctors were located. we had to go to ramkrishna mission's hospital on our own. when we returned, my father was struggling to climb the 32 stairs, and despite three staff members being present, none of them offered any assistance. this was the most disappointing aspect of our stay. to top it all off, when we checked out today, two boys approached us asking for tips, which was completely outrageous given the lack of service we received. this was a pathetic experience, and i will never return to this hotel, nor would i recommend it to anyone. **location: 3/5** **receptionist: 1/5** **staff: 1/5** **housekeeping: 0/5** **rooms: 2/5**

Had a worst experience. though i have reported immediately but there is no action from you. very disappointing. hotel is in 2 floor, no lift. even the steps have no railing. rooms are very small and have no proper ventilation. hotel doesn't have restaurant and breakfast is served by getting food from road side small outlets.

I checked in with family and took 3 rooms for 4 night stay. there is no lift, we have to climb 3 floors everytime. there is no power backup and frequent power failures. stinky washroom. worst kind of hotel. it is like a dharamshala..... please avoid this hotel. i booked through fabhotel.

Food was excellent and their managers in restaurant were very helpful. due to fast, my wife wanted some different fruits , which were not on table. same was provided promptly without any extra charge. good variety of breads were available for vegetarians also, which was helpful as some of our family members are strictly vegetarian

Food was excellent and their managers in restaurant were very helpful in my hotel. due to fast, my wife wanted some different fruits , which were not on table. same was provided promptly without any extra charge. good variety of breads were available for vegetarians also, which was helpful as some of our family members are strictly vegetarian

The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. staff at the reception was kind and really helpful. they were able to solve all our problems, from ordering a pizza until booking airplane tickets. the hotel also offer a good service in its travel desk.