Hotel was good and clean, staff was active and services are quick and fast. overall good experiance.

Behavior of staff and Manager is good

Hotel was not at all up to Fab hotel standards. Room was not clean - there were cockroaches and even a rat. There was no provision for food as the cook was on leave. Check in was only done after full payment. All in all, not at all value for money and would never stay here again.

Not so clean room, leaking toilet. What is shown in pictures or description is never true. Money charged was expensive too.

Hotel do overcharing on mrp items like 15rs water bottle mrp they charge 25

Front desk lady was very rude, late check out was complimentary but she asked to pay the amount, even there was 10% discount on food/beverages but even she refused to accept that and stated she don't what to know what discount it is showing but want all amount to be paid.. She was so arrogant that instead to giving the invoice in my hand she threw the invoice.. This lady was so adamant, rude, pathetic and full of attitude, that I will never go for Hotel Benchmark again Just because of her and this type of people shouldn't be kept in hospitality business. They will spoil the business and reputation of hotel.

This is the worst experience I had in gurugram, the hotel staff was not supportive at all, they didn't provide water bottles, no one was picking up any calls, there is no AC remote available, I called like 5 times but no support available from any staff. Even the water bottle was not complimentary. At the check out they told me that you need to pay for water bottles and charged 30 ruppees each for 18 ruppees water bottles which is not legal btw. Wifi was real slow, no tv remote was available, no refrigerator even in their premium room, hotel staff was so rude and no one provide number of hotel manager. Worst experience ever!

At first, my hotel was changed without my notice, that too after paying in advance. I paid only after looking at pics of hotel room and ambience. In this changed hotel, just because already paid, the service and welcome was terrible. I have to beg for my breakfast several times despite paying for room with breakfast. In any hotel the water is complimentary, here they said it's chargeable. Having no choice I said ok. Even after that I have to wait thirsty for water. I will never recommend this hotel ever to anyone. That is why I checked out a day before, even after booking for 2 days. Since I have good experience with fab hotel earlier, i will spare fab for choosing, kindly do not change without guest confirmation once booked and don't tie up with such dirty hotels without ventilation, no water, poor service, cold service type hotels. Keep monitoring. Horrible exp

Non ac room provide, i m call in your customer care 2 days no one answer my call ,your support team 1 hour hold on call ,

I WISH I COULD GIVE 0 STARS FOR THIS, THE WORST HOTEL EXPERIENCE IN MY LIFE, MISSED MY MEETING BECAUSE STAFF FORGOT TO PUT TOILETRIES, HOW COULD I GET READY? THE WORST EXPERIENCE, BREAKFAST WAS COLD AND SERVED VERY LATE, FRAUD PROPERTY FRAUD RUNNING BY FABHOTEL TRIED TO CALL CUSTOMER CARE FOR 7-8 TIMES, CALLED HOTEL MANAGER 20-25 TIMES, STILL NO SERVICE PROVIDED, PLEASE AVOID TO STAY HERE, THEREARE MANY MORE GOOD PLACES NEARBY