Food was good, leaving they provide a lot of veg meals which becomes difficult during longer stays and breakfast is trash.

Rude staff & purely unacceptable behavior. At the time of check-in, when I entered the hotel, I politely informed the receptionist that I had a booking. He replied that the phone was not with him and went to another room, returned with the phone, briefly looked at it, and said there was no booking. I told him that the booking was under the name , that it was made yesterday, and that I had already paid half the amount as an advance. Without even properly checking or scrolling on his phone, he again denied the booking. I calmly showed him my confirmed booking on my phone, but he still refused to acknowledge it. When I said that I would call FabHotel customer support, he suddenly said, Yes, the booking is there. Despite this, I was asked to make the remaining payment directly via the QR code at the reception instead of through the app. I wanted to avoid any argument, so I made the payment. After completing all ID formalities, we were given the room keys. Later, when I requested a drinking water bottle, I was told it would cost 20. In all my previous stays at FabHotels, drinking water has always been provided as a basic amenity, and sometimes even hot drinking water was provided upon request. While I do not have any issue paying 20, the attitude and manner of communication were rude and unprofessional. Both I and my partner felt uncomfortable due to the behavior. I have stayed at FabHotels multiple times earlier, but this experience was extremely disappointing. The behavior of the reception staff and the owner was pathetic and unacceptable. Charging extra for basic amenities like drinking water, along with such conduct, seriously affects the brand value of FabHotel, which is otherwise known for quality service. I am reporting this incident because such experiences damage customer trust. If such issues continue, I may reconsider booking through FabHotels in the future and instead use platforms like MakeMyTrip or Booking.com. I strongly request you to look into this matter and take appropriate action.

Good

Rooms were not good and clean. Breakfast also very bad with 1 or 2 options only

FAB customer care personal said, an additional charge of Rs. 500/- to be paid towards early check-in at 6 am But at the hotel they demanded Rs. 800/-

Dear visitors I request you please don't book this hotel via the Fab Hotel site. Because there is no customer care support. And if customer care person Pic your call then you will explain your problem then suddenly care person holds your call with info. And then no call back response. The property is very good but the hotel service is poor and the staff is not cooperative. I request the hotel manager please change my hotel due to the fact that the room quality was bad but he was not responding.i advance payment done by fabhotel site that' why he not respond. If possible return my amount of 3rd class experience with this deal. I am a IHG,ITC customer but there is a very bad response

Extremely Disappointing Stay Misleading Images, Poor Service & No Basic Comfort My stay at FabHotel Royal Palace, Indore was extremely disappointing and stressful. Firstly, the room allotted was very small, much smaller than what was shown in the images during booking. The actual room was completely different from the photos, which is misleading for guests booking online. The room was directly facing the main road, and throughout the night there was constant traffic noise, vehicle movement, and horns, making it nearly impossible to sleep. At the very least, hotel rooms should have basic soundproofing, which was completely lacking. To make matters worse, the AC was not working, the TV was not functional, and the room was heavily infested with mosquitoes. When I requested an extra blanket, the staff refused, stating it was not available. At around 2:00 AM, after being unable to sleep due to mosquitoes, I tried calling the reception multiple times for help (All Out / mosquito repellent), but no one answered the phone. I had to personally go down to the reception at that hour. Instead of providing a proper solution, I was handed a cheap agarbatti and a matchbox, and the staff behaved rudely, saying that I was unnecessarily disturbing them. This level of poor service, misleading presentation, lack of basic amenities, and unprofessional staff behavior is unacceptable in the hospitality industry. Overall, this was a very poor experience, and I would not recommend this hotel unless there are serious improvements in room quality, soundproofing, staff attitude and guest support.

Advance payment of one day not return if you stay 2 days instead of 3 days

had an extremely disappointing stay at this FabHotel. We booked 2 rooms for 4 persons, and the experience was full of inconvenience and harassment. Initially, we were given Room 302, where the fan regulator was not working. After complaining, we were shifted to Room 301, but the water tap there was also not working. Later, around 10 PM at night, we were again shifted to Room 203. Changing rooms multiple times late at night was very frustrating. There were no basic amenities at allno soap, no shampoo. We were given only 2 towels for 2 rooms, i.e., one towel per room, and both towels were torn and in very poor condition. We had to go out in the cold at night to buy soap and shampoo ourselves. Not a single complimentary water bottle was provided. One staff member said there would be no charge, but later during checking and checkout, we were told that charges would apply, and we were forced to pay for a 120 water bottle. Staff communication was completely contradictory. Overall, the amenities are only for names sake. It honestly feels like this hotel is only hungry for money and has no intention of providing proper service. My money felt completely wasted. Very poor, unhygienic service. I would not recommend this property to anyone.

The worst downmarket hotel i have ever stayed, i had booked for two days but i left after 1 day. Horrible staff behavious and i had booked a deluxe room was given the dirtiest filthiest room available, infact the worst room on 1st floor, inside the room was stained with paan spit red in colour, only 1 spot light working, like a dungeon dark and smelled of mould. The linen were dirty and torn....i felt like puking...fab hotels is the worst chain they cheat customers of money and exploit them...i would request everyone to avoid fab hotels like plague! I requested several times to give me a good room but they denied! Hipe fab hotel takes strictbaction against these people