Sure! Here's a positive hotel review mentioning the manager, Hemlata: --- Excellent Stay with Exceptional Service! I recently stayed at this hotel and had a wonderful experience. The rooms were clean, spacious, and well-maintained, with all the amenities one could need for a comfortable stay. What truly made the difference, however, was the exceptional service provided by the staff. A special thanks to Ms. Hemlata, the hotel manager, who went above and beyond to ensure that every aspect of our stay was perfect. She was warm, professional, and always ready to help with a smile. Her attention to detail and dedication to guest satisfaction truly stood out. Highly recommend this hotel to anyone looking for a pleasant and hassle-free stay! ---

From the moment I walked into the Novel Suites Hotel, I knew I was in for something special. This place isn't just a hotel—it's an experience. Everything about it speaks of elegance, comfort, and genuine care for guests. The staff were incredibly welcoming, professional, and attentive to every detail. Check-in was smooth and quick, and they even offered a complimentary drink upon arrival. It’s the small things that make a big difference! My suite was spotless, stylish, and spacious, with modern furnishings and a calming ambiance that made it feel like home—only better. The bed was unbelievably comfortable, the bathroom was luxurious, and the view from the window was breathtaking. What sets Novel Suites apart is the quiet luxury. It's upscale without being pretentious. The on-site restaurant served some of the best meals I’ve had in any hotel—locally inspired, fresh, and beautifully presented. I also appreciated the 24-hour gym and peaceful lounge area for winding down in the evening. Whether you're traveling for business or pleasure, Novel Suites Hotel goes above and beyond to ensure your stay is perfect. I can’t wait to return. Easily a 10/10. Highly recommend!

I recently had the pleasure of staying at Novel Suites Hotel, and it was a truly enjoyable experience. From the moment I arrived, the staff was welcoming, professional, and attentive to every detail. Check-in was smooth and efficient, and I immediately felt at ease. The room was spacious, modern, and impeccably clean, with thoughtful touches that made the stay extra comfortable. The bed was plush and cozy, the bathroom well-stocked, and the Wi-Fi fast and reliable — perfect for both relaxation and work. One of the highlights was the quiet, peaceful atmosphere. Despite being in a convenient location, the hotel maintains a calm ambiance, making it ideal for both business travelers and vacationers. Amenities like the fitness center, on-site dining options, and lounge area were well-maintained and added to the overall comfort. The staff was always available and eager to assist with recommendations or requests. I highly recommend Novel Suites Hotel to anyone looking for quality accommodation with great service and modern comforts. I’ll definitely be returning on my next visit.

The hotel is beautifully located on the main street. Rooms are super clean and staff is very well behaved. The hotel is absolutely worth staying.

Restaurant staff. Very friendly and helpful. We had a good night sleep after a long flight. Great WiFi. We had a short stay, leaving early in the morning.

I recently staying at Novel Suites Hotel, and it exceeded my expectations in many ways. From the moment I arrived, the staff was welcoming and attentive, ensuring a smooth check-in process. The room was spacious, modern, and impeccably clean, with all the amenities you'd expect from a high-end hotel. The bed was especially comfortable, making it easy to relax after a long day. I appreciated the well-equipped kitchenette, which added convenience for longer stays. The location was ideal—quiet enough for restful nights but still close to restaurants, shops, and major attractions. I also took advantage of the gym and pool facilities, both of which were well-maintained. Overall, Novel Suites Hotel offers great value for the price, with top-notch service and a comfortable, home-like atmosphere. I would definitely stay here again and recommend it to both business and leisure travelers

Front desk staff are amazing!!! And all other staff are excellent too. Amazing service, awesome room facilities. Loved stating here. My favourite buget hotel for sure.

The room was clean. The surroundings and the hygiene was also good at the hotel. Staff was courteous and was quick to resolve any query. Location is perfect if anyone wants to visit here in its full pride. Perfect location, where everything is less than 10KM's away.

All was good except these things. The reception number was not shared by FabHotel and I took time to find the location. Towel was not provided.

Absolutely Disgusted – Do NOT Stay Here! Racist, Unprofessional, and Worst Service Ever! I had one of the most horrifying hotel experiences of my life at FabHotel Rivlet. We made a confirmed reservation and fully paid in advance. But the moment we arrived at the property, we were refused a room purely because we are from Nepal. Yes, you read that right – outright racism. There was no such restriction mentioned anywhere online, and they never reached out to inform us in advance. They happily took our money, waited until we arrived, and then denied us entry only after seeing our passports. Their staff was unapologetic, rude, and made no effort to resolve the situation. The management was equally pathetic – arrogant, unhelpful, and showed zero professionalism. This kind of behavior is absolutely unacceptable in the hospitality industry. Discriminating against guests based on nationality is not just unethical, it’s disgusting. We were left stranded despite having a valid booking. Not only was our time and money wasted, but we also had to deal with the emotional stress of being treated like this in a foreign place. I strongly urge everyone to avoid this place. If you value decency, respect, and basic human dignity, do NOT stay at FabHotel Rivlet. They don’t deserve your money or trust.